Hotel Neo Gajah Mada Pontianak by Aston

Hotel Neo Gajah Mada Pontianak by Aston Reviews

Hotel Neo Gajah Mada Pontianak by Aston

Jl. Gajah Mada No.177, Benua Melayu Darat, Kec. Pontianak Sel., Kota, Pontianak, West Kalimantan, 78121, IndonesiaView Hotel Details
Hotel Neo Gajah Mada Pontianak by Aston
Hotel Neo Gajah Mada Pontianak by AstonHotel Neo Gajah Mada Pontianak by AstonHotel Neo Gajah Mada Pontianak by Aston
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Hotel Neo Gajah Mada Pontianak by Aston Guest Reviews

4.3/5
Very Good
273 reviews
Verified reviews
Location4.7
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(273)
Positive reviews(268)
Reviews with photos/video(88)
Friendly staff(27)
Awesome stay(24)
Awesome rooms(19)
Located in the city centre(14)
Delicious breakfast(9)
Great value for money(8)
Negative reviews(5)
Guest User
Superior Room
Stayed in Dec 2024
Solo travellers
1 reviews
4.2/5
Very Good
Posted on Feb 27, 2025
Overall it is above average considering the price. The location is quite central. Bathroom cleanliness needs some improvement. There is a multilevel car park beside the hotel which is connected to the hotel by a walkway. Parking is free for hotel guests.
Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your experience. We're pleased to hear that you found our hotel to be a good value and appreciated the central location and parking convenience. Your feedback regarding bathroom cleanliness is valuable to us, and we will work on improving this aspect to enhance guest satisfaction. We look forward to welcoming you back in the future. Regards, Exsan General Manager
Andria
Superior Room
Stayed in Nov 2024
Travel with friends
34 reviews
4.2/5
Very Good
Posted on Dec 5, 2024
Ok till check out. Btw there is no parking space, so if you bring car you must put in parking space behind hotel, you can claim tickets in the receptionist
Response from Property: Dear Mrs. Andria, Warmest Greetings From Hotel Neo Gajahmada Pontianak, Thank you for your feedback. Thank you for sharing your experience. It's great to know your stay was comfortable until check-out. Regarding parking, we appreciate you highlighting this for other guests and are glad to provide assistance with claiming tickets at reception. We hope to welcome you back in the future!Regards, General Manager
Guest User
Superior Room
Stayed in Dec 2024
Family
1 reviews
3.7/5
Posted on Feb 1, 2025
I stayed in the connected rooms. One with double bed and another with single bed. Both hot water was not working. In the single bed room, not enough light, bed sheets and pillow got stain. Breakfast is good. Customer service is good. Staff is very friendly.
Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed our breakfast and found our customer service and staff to be friendly and accommodating. However, we sincerely apologize for the issues you encountered regarding the hot water, lighting, and cleanliness of the bed sheets and pillow. Please know that we have addressed this with our team to ensure that these concerns are resolved for future guests. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,ExsanGeneral Manager
Guest User
Superior Room
Stayed in Nov 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
Clean and spacious room. Delicious and a wide variety of breakfast served. Helpful and friendly staffs to assist during hotel stay.
Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your wonderful review. We are delighted to hear that you enjoyed the cleanliness and spaciousness of our rooms, as well as the wide variety of delicious breakfast options. It's also great to know that our staff was able to assist you with their helpful and friendly service. We look forward to welcoming you back for another great stay. Regards, Exsan General Manager
Hendy Tandiono
Superior Room
Stayed in Dec 2024
Business travellers
4 reviews
3.7/5
Posted on Jan 18, 2025
3 star Hotel.. Room is just so so. Bed cover & towel are a bit yellowish (not white)
Response from Property: Dear Mr. Hendy Tandiono,Warmest Greetings from Hotel Neo Gajah Mada Pontianak.Thank you for your feedback. We sincerely apologize for any inconvenience you experienced regarding the room condition and the quality of the bed cover and towels. Your comments are valuable to us, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience on your next visit.Regards,ExsanGeneral Manager
Guest User
Deluxe Room
Stayed in Sep 2024
Travel with friends
1 reviews
4.2/5
Very Good
Posted on Oct 13, 2024
Stayed for 2 nights. Tour in a group. Location is pretty good and easy to get transport. Breakfast also satisfying. Just room near main road quite noisy can here motorists
Response from Property: Dear Sir/Madam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for your review. We’re glad to hear that you found the location convenient and enjoyed the breakfast during your stay. We apologize for any noise disturbance due to the room's proximity to the main road. We appreciate your feedback and will look into ways to improve the noise insulation. We hope to welcome you back for a more peaceful stay next time!Regards,Hotel Manager
Venny arianto
Superior Room
Stayed in Aug 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
Happy
Response from Property: Dear Miss Venny Arianto,Warmest Greeting From Hotel Ne Gajah Mada Pontianak,Thank you for your happy review! We’re thrilled to have provided a joyful experience for you. Looking forward to welcoming you back soon! 😊Regard,Hotel Manager
Diana
Superior Room
Stayed in Nov 2024
Family
3 reviews
4.0/5
Very Good
Posted on Jan 4, 2025
Good location, very nice staff. The breakfast was good and tasty
Response from Property: Dear Mrs. Diana,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your kind feedback. We are thrilled to know that you enjoyed our convenient location, as well as the service from our team. It's also great to hear that you found our breakfast delicious and satisfying. We look forward to welcoming you back soon for another wonderful stay. Regards, Exsan General Manager
Andrianus Eko
Superior Room
Stayed in Jul 2024
Solo travellers
3 reviews
3.0/5
Posted on Nov 8, 2024
Although the hotel located in the heart of the town but the room is not really clean and I was given the smoking room while I never request it. So it’s like a default to get the smoking room. The only nicest thing is the location.
Response from Property: Dear Mr.Andrianus Eko, Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the cleanliness of your room and for being assigned a smoking room without your request. Your comments have been noted, and we will review our processes to ensure non-smoking room preferences are handled more effectively. We really appreciate your positive remarks about our location and we committed to enhancing our amenities and service standards. Thank you for helping us improve. Warm regards, General Manager
daddy80s
Superior Room
Stayed in Apr 2024
Solo travellers
3 reviews
4.7/5
Amazing
Posted on May 30, 2024
Very nice hotel..the staffs frenly too
Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajahmada Pontianak,Thank you for your kind words! We are delighted to hear that you had a pleasant stay at our hotel and found our staff to be friendly. We strive to provide excellent service and a comfortable environment for all our guests. We look forward to welcoming you back to Hotel Neo Gajahmada in the future!Regards,Hotel Manager
Sophie
Superior Room
Stayed in Feb 2023
Business travellers
93 reviews
3.5/5
Posted on Mar 5, 2023
Hotel in strategic location. Not quite clean but still tolerable considering three stars hotel. Amenities are ok, they dont provide water bottle. But they have water gallon.
Response from Property: Dear Ms. Sophie, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. To support the go green program, we do not provide bottled water to reduce plastic waste. Thank you for helping us to support this program. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin ThamrinHotel Manager
Annadya
Superior Room
Stayed in Jun 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 13, 2023
All good I love it
Response from Property: Dear Mrs. Annadya, We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Best regards,Amiruddin Thamrin Hotel Manager
Puspitasari
Superior Room
Stayed in Feb 2023
Business travellers
17 reviews
4.2/5
Very Good
Posted on Mar 14, 2023
strategic location, affordable prices, fairly complete breakfast menu
6/8
Response from Property: Dear Valued Guest,We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Best regards,Amiruddin ThamrinHotel Manager
Dara Santoso
Superior Room
Stayed in Jun 2023
Travel with friends
10 reviews
4.2/5
Very Good
Posted on Jul 16, 2023
Neo Hotel by Aston should be considered if you're looking for a modern and compact stay in the middle of Pontianak. Our stay was pleasant and felt strategic due to its proximity to many of the main locations in Pontianak. The staffs were friendly. The rooms were small, but with adequate amenities.
Response from Property: Dear Mrs. Dara,We would like to thank you for staying with us at Hotel Neo Gajah Mada Pontianak, and for sending us your valuable review. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us!Warm regards,Amiruddin ThamrinHotel Manager
Azrin Noah
Superior Room
Stayed in Aug 2024
Travel with friends
12 reviews
4.5/5
Great
Posted on Sep 17, 2024
will stay again
Response from Property: Dear Mr. Azrin Noah. Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you so much for your rating and kind words! We’re thrilled to hear that you enjoyed your stay. It’s great to know that you’d choose to stay with us again, and we can’t wait to welcome you back in the future. If there’s anything we can do to make your next visit even better, feel free to let us know! Regards, Hotel Manager