Midtown Shangri-La, Hangzhou
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Midtown Shangri-La, Hangzhou

Explore Midtown Shangri-La, Hangzhou, a 5-star hotel in Hangzhou. Rated 9.6/10 from 8442 reviews, it combines exceptional quality and great value, with rates beginning at S$ 199.

Check-In & Check-Out

From 14:00 until 12:00

Nearby Attractions

Wulin Night Market: 0.25km from the hotel

Hubin Road Pedestrian Street: 0.52km from the hotel

West Lake Music Fountain: 0.68km from the hotel

Amenity Highlights

Leisure: Swimming Pool, Massage Room, and Fitness Room

Pets policy: Pets are not allowed.

Food & Drink: Room Service, Café, Restaurant, Bar, Lobby Bar

Midtown Shangri-La, Hangzhou

No. 5 of Premium Hotels in Hangzhou
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Highlights
Picture-perfect
Lakeside
Executive lounge
Comfy rooms
Ideal location
+5 more
Amenities
All amenities
Property Description
Show more
Front desk staff very helpful and attentive.
Surroundings
Metro: Fengqi Road
(250m)
Metro: Longxiangqiao
(780m)
Airport: Hangzhou Xiaoshan International Airport
(29.0km)
Train: Hangzhou Railway Station
(4.2km)
Train: Hangzhoudong Railway Station
(9.0km)
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8

Executive Suite

1 King bed
86m² | Floor: 3-9
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
10

Octonauts Theme Family Room

1 King bed
78m² | Floor: 10
Fixed window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
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7

Horizon Club King Room

1 King bed
43m² | Floor: 11-13
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
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8

Horizon Lakeview King

1 King bed
43m² | Floor: 12-13
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Deluxe 2-bed Room

2 Single bed
43m² | Floor: 3-7
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Deluxe Queen Room

1 King bed
43m² | Floor: 3-7
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
6

Premier Twin

2 Single bed
43m² | Floor: 8-11
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
8

Executive Lakeview Suite

1 King bed
86m² | Floor: 9-13
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Pine Exploration Theme Room

1 King bed
78m² | Floor: 5-13
Fixed window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
7

Horizon Premier King Room

1 King bed
78m² | Floor: 5-13
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

City Family Room

1 King bed
43m² | Floor: 3-7
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Premier Lakeview Twin

2 Single bed
43m² | Floor: 9-11
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
13

B.Duck Theme Room

1 King bed
78m² | Floor: 6
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Privilege Queen Room

1 King bed
43m² | Floor: 8-11
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

Premier Lakeview King

1 King bed
43m² | Floor: 9-11
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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87 guests in a row gave their stay a positive rating.
Average for similar properties in Hangzhou
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 15, 2026
My stay was absolutely fantastic! Doris, Emma, and Clara were incredibly efficient in resolving any issues. The room was quiet and comfortable, with a perfect balance between soft and firm for the bed, and excellent soundproofing. The hotel's central location made getting around very convenient. The room was spotless, and the staff were all highly professional. I highly recommend it! 🌹🌹
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 12, 2026
I was very satisfied with my stay at the Shangri-La Hotel, Hangzhou. It truly lives up to its reputation as a high-end hotel, and its location is absolutely superb. Situated in the heart of the city center, not far from the west, transportation is incredibly convenient, making it a breeze to explore or go shopping. The hotel's interior environment is tranquil and elegant, with a sophisticated and understated decor. The public areas are meticulously clean and well-organized. The guest rooms are simply yet warmly furnished, and the hygiene standards are rigorously maintained. All facilities are complete and in excellent condition, ensuring a peaceful and relaxing stay. Rick, Qiong, and Stormi provided efficient service, while Xenia, Emma, and Doris were exceptionally warm and attentive, covering every detail. Overall, it was a very comfortable experience and excellent value for money.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 12, 2026
I specifically came to Hangzhou for a trip and had an absolutely fantastic experience staying at the Shangri-La Hotel Hangzhou. The location is superb, right in the city center, close to all the major attractions and bustling commercial areas. It's a one-stop shop for dining, entertainment, and shopping, making getting around completely stress-free. The hotel's interior is high-end, elegant, and grand, with sophisticated touches everywhere that highlight its exquisite quality. Our room was clean and odor-free. The facilities are comprehensive and well-equipped, making for an incredibly comfortable stay, and the service was absolutely impeccable. Clover and Stormi at the front desk were gentle and polite, and Xenia, Emma, and Doris from guest relations provided attentive and warm service, responding to our needs promptly. We enjoyed thoughtful service throughout our stay, leading to an excellent overall experience.
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w‍i‍n‍d‍y‍0‍1‍1‍0
May 13, 2026
This hotel has been around for some years and still maintains the luxurious standards of its era (marble decor and spacious rooms). It continues to attract an older clientele, moving with the times. The hotel is well-maintained. Check-in took a while, but check-out was very quick. The bathroom has grab bars, which is a nice safety feature, but I'm curious about the purpose of the 'stone stool' inside. I noticed that the hairdryer and charging facilities seem to have undergone some partial renovations. Breakfast was quite ample, with freshly made meat patties and savory soy milk. The concierge desk was sometimes unstaffed, and I didn't see a call bell or anything similar, so it was stressful trying to find someone, especially when I was in a hurry. When I stayed, they offered a complimentary beer voucher (for a local pub), but there were no alternative drink options for non-drinkers.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 12, 2026
Staying at the Shangri-La Hotel in Hangzhou was the perfect choice for our vacation! It's located right in the city center, a convenient distance from West Lake, making it incredibly easy to get around. The common areas are impeccably maintained, and the attention to detail in cleanliness is impressive. All the facilities are top-notch. The staff, especially Clover and Susan, were professional, warm, and courteous. Xenia, Emma, and Doris provided thoughtful and heartfelt service. Overall, it was a truly comfortable and pleasant experience.
Original TextTranslation provided by Google
C‍a‍n‍a‍n‍z
May 11, 2026
We always prefer Shangri La and our stay at Midtown did not disappoint. Location is very convenient and rooms of course are very comfortable. Staff were very kind and helpful. Ms Emma Clara Xenia surprised us by personally bringing a lovely cake and a bottle of wine as well as a fruit plate to celebrate my husband’s birthday. They also accommodated us with a late check out. I highly recommend Midtown Shangri-La Hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 8, 2026
Shangri-La Hangzhou has never disappointed me; it's my go-to whenever I visit the city. The location is absolutely unbeatable—right by West Lake, within Kerry Centre, and literally steps from the subway entrance. Shopping, dining, and sightseeing are all incredibly convenient. The facilities consistently maintain a high standard: the bed is comfortable, the shower is fantastic, and the pool and gym are impeccable. The ambiance is both elegant and welcoming, a true oasis of calm in the bustling city. Ivy and Wanda at the front desk are always smiling, efficient, and thoughtful. Xenia and Emma from Guest Relations take hospitality to another level; they even added me as a friend before check-in and checked in on me throughout my stay. This is definitely a place I'll keep coming back to!
Original TextTranslation provided by Google
Y‍a‍b‍o‍w‍a‍n‍g‍m‍i
May 5, 2026
The hotel's location is excellent. Wulin Night Market is right outside, offering a variety of snacks until late into the night. You can walk through the night market directly to West Lake, which was incredibly convenient during the May Day holiday when West Lake was crowded. The check-in process was busy, but front desk staff Susan and Suzy were very efficient, and the duty manager Louis was incredibly patient. Everything was handled very smoothly. The breakfast restaurant in the lobby on the first floor is a bit small, so there's a wait during peak hours, but the food selection is quite extensive. Xenia Doris provided wonderfully attentive service. The lake view rooms offer direct views of West Lake, and the rooms were kept quite clean. Although it's an older hotel, the room facilities are still good. For visiting West Lake in Hangzhou, choosing this hotel is definitely a good option.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 22, 2026
The pre-arrival call to Hotel XENIA was very professional, and Daodao (presumably a staff member) consistently checked in on my experience throughout my stay. The lobby has a great ambiance. The rooms are clean, hygienic, and the facilities are well-maintained. Both the front desk and housekeeping services were excellent. The lake view room offered a nice vista, and the accompanying dinner was good. There were quite a few fish bones, which I'm not used to. The shrimp balls were delicious and fresh. The seasonal vegetables were also fresh. A point to note: if you book a package or hotel through Ctrip or other major travel agency websites, it might not count towards your Shangri-La hotel loyalty points.
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Services & Amenities

非凡酒廊大堂吧
Open for: Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Sun] 10:00-22:00
宴会厅
Cuisine: Chinese
城中啤酒餐吧
Open for: Brunch, Lunch, Afternoon tea, Dinner
Business hours: [Mon - Thurs] 15:00-00:30 the next day,[Fri] 15:00-02:00 the next day,[Sat] 11:30-14:30, 15:00-02:00 the next day,[Sun] 11:30-14:30, 15:00-00:30 the next day
美食汇·自助餐
Open for: Brunch, Lunch, Dinner
Business hours: [Mon - Wed] 06:30-10:00,[Thurs - Fri] 06:30-10:00, 17:00-21:00,[Sat - Sun] 06:30-10:30, 11:30-14:00, 17:00-21:00
城中中餐厅
Cuisine: Chinese
Open for: Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
城中香格里拉豪华阁贵宾廊
Open for: Brunch, Lunch
Business hours: [Mon - Sun] 06:30-22:00

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 11 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 1 year old and under
Free
Extra cot: Free
Children 2 years old and over
CNY 350.00 (approx. S$ 65.79) per person per night

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:00 Open [Sat - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 97.00 (approx. S$ 18.23) per person
Children 12–17 years old
CNY 194.00 (approx. S$ 36.47) per person
Adult
Buffet:CNY 194.00 (approx. S$ 36.47) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Local hotel name: 杭州城中香格里拉大酒店
  • Opened: 2016
  • Renovated: 2016
  • Number of Rooms: 414
Phone:+86-571-87338888
The perfect base for both business and leisure travellers, Midtown Shangri-La, Hangzhou is located in the heart of the city’s traditional CBD in Xiacheng District. It lies just 10 minutes from the beautiful West Lake, at the intersection of Yan’an Road and Qingchun Road, where Hangzhou’s intra-city transportation hub is located and Metro Lines 1 and 2 meet. It is about a 10-minute drive to the high-speed rail station and 35 minutes to Hangzhou Xiaoshan International Airport.The hotel comprises 417 expansive rooms and suites, each a minimum of 43 square metres. All feature contemporary and elegant décor with views of the city or West Lake. The guestrooms are designed with optimum space in mind and furnished with luxurious details and plush comforts. Enjoy a variety of global dining experiences, from the designer show kitchens of Central Market, to specialty house-crafted beer at Midtown Brewery. Make a booking at one of our exclusive private dining rooms at Cheng Zhong for authentic Cantonese and other Chinese specialties. Midtown Shangri-La, Hangzhou’s fitness and recreation facilities will include a gym, an indoor swimming pool, a Jacuzzi and steam and sauna rooms. Shangri-La’s signature CHI, The Spa will offer guests luxurious treatments to soothe the body and mind.

You might be wondering

What are the check-in and check-out times at Midtown Shangri-La, Hangzhou?

Check-in at Midtown Shangri-La, Hangzhou is from 14:00 and check-out is until 12:00.

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, Midtown Shangri-La, Hangzhou has a pool. You can find more details about the pool and other hotel facilities on this page.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

Prices at Midtown Shangri-La, Hangzhou vary depending on travel dates, hotel policies, and other factors. Please search for dates to see the latest prices.

What’s the cancellation policy at Midtown Shangri-La, Hangzhou?

The cancellation policy at Midtown Shangri-La, Hangzhou depends on your room type and booking terms.

What attractions are close to Midtown Shangri-La, Hangzhou?

The closest attraction to to Midtown Shangri-La, Hangzhou is Wulin Night Market, located just 250m from your search (straight-line distance) from the hotel.

What is the nearest airport to Midtown Shangri-La, Hangzhou?

The nearest airport is Hangzhou Xiaoshan International Airport, located about 47 mins from hotel by car (29.0km) away.

What is the nearest train station to Midtown Shangri-La, Hangzhou?

The nearest train station is Hangzhou Railway Station, located about 42 mins from hotel by car (4.2km) away.

Does Midtown Shangri-La, Hangzhou have a restaurant on site?

Yes, Midtown Shangri-La, Hangzhou has an on-site restaurant. Guests can enjoy delicious Chinese, Chinese cuisine.

Does Midtown Shangri-La, Hangzhou offer airport transfer services?

Yes, Midtown Shangri-La, Hangzhou offers Airport Pick-up Service, Airport Drop-Off Service for guests. We recommend calling ahead to confirm availability and pricing.

About This Property

Nearest AirportHangzhou Xiaoshan International Airport
Distance to Airport29.05KM
Nearest Train StationHangzhou Railway Station
Distance to Train Station4.22KM
Nearest Metro StationFengqi Road
Distance to Metro Station0.25KM
Average Price FromSGD394
Hotel Star Rating5