Midtown Shangri-La, Hangzhou

My stay was absolutely fantastic! Doris, Emma, and Clara were incredibly efficient in resolving any issues. The room was quiet and comfortable, with a perfect balance between soft and firm for the bed, and excellent soundproofing. The hotel's central location made getting around very convenient. The room was spotless, and the staff were all highly professional. I highly recommend it! 🌹🌹

I was very satisfied with my stay at the Shangri-La Hotel, Hangzhou. It truly lives up to its reputation as a high-end hotel, and its location is absolutely superb. Situated in the heart of the city center, not far from the west, transportation is incredibly convenient, making it a breeze to explore or go shopping. The hotel's interior environment is tranquil and elegant, with a sophisticated and understated decor. The public areas are meticulously clean and well-organized. The guest rooms are simply yet warmly furnished, and the hygiene standards are rigorously maintained. All facilities are complete and in excellent condition, ensuring a peaceful and relaxing stay. Rick, Qiong, and Stormi provided efficient service, while Xenia, Emma, and Doris were exceptionally warm and attentive, covering every detail. Overall, it was a very comfortable experience and excellent value for money.

I specifically came to Hangzhou for a trip and had an absolutely fantastic experience staying at the Shangri-La Hotel Hangzhou. The location is superb, right in the city center, close to all the major attractions and bustling commercial areas. It's a one-stop shop for dining, entertainment, and shopping, making getting around completely stress-free. The hotel's interior is high-end, elegant, and grand, with sophisticated touches everywhere that highlight its exquisite quality. Our room was clean and odor-free. The facilities are comprehensive and well-equipped, making for an incredibly comfortable stay, and the service was absolutely impeccable. Clover and Stormi at the front desk were gentle and polite, and Xenia, Emma, and Doris from guest relations provided attentive and warm service, responding to our needs promptly. We enjoyed thoughtful service throughout our stay, leading to an excellent overall experience.

This hotel has been around for some years and still maintains the luxurious standards of its era (marble decor and spacious rooms). It continues to attract an older clientele, moving with the times. The hotel is well-maintained. Check-in took a while, but check-out was very quick. The bathroom has grab bars, which is a nice safety feature, but I'm curious about the purpose of the 'stone stool' inside. I noticed that the hairdryer and charging facilities seem to have undergone some partial renovations. Breakfast was quite ample, with freshly made meat patties and savory soy milk. The concierge desk was sometimes unstaffed, and I didn't see a call bell or anything similar, so it was stressful trying to find someone, especially when I was in a hurry. When I stayed, they offered a complimentary beer voucher (for a local pub), but there were no alternative drink options for non-drinkers.

Staying at the Shangri-La Hotel in Hangzhou was the perfect choice for our vacation! It's located right in the city center, a convenient distance from West Lake, making it incredibly easy to get around. The common areas are impeccably maintained, and the attention to detail in cleanliness is impressive. All the facilities are top-notch. The staff, especially Clover and Susan, were professional, warm, and courteous. Xenia, Emma, and Doris provided thoughtful and heartfelt service. Overall, it was a truly comfortable and pleasant experience.

Shangri-La Hangzhou has never disappointed me; it's my go-to whenever I visit the city. The location is absolutely unbeatable—right by West Lake, within Kerry Centre, and literally steps from the subway entrance. Shopping, dining, and sightseeing are all incredibly convenient. The facilities consistently maintain a high standard: the bed is comfortable, the shower is fantastic, and the pool and gym are impeccable. The ambiance is both elegant and welcoming, a true oasis of calm in the bustling city. Ivy and Wanda at the front desk are always smiling, efficient, and thoughtful. Xenia and Emma from Guest Relations take hospitality to another level; they even added me as a friend before check-in and checked in on me throughout my stay. This is definitely a place I'll keep coming back to!

The hotel's location is excellent. Wulin Night Market is right outside, offering a variety of snacks until late into the night. You can walk through the night market directly to West Lake, which was incredibly convenient during the May Day holiday when West Lake was crowded. The check-in process was busy, but front desk staff Susan and Suzy were very efficient, and the duty manager Louis was incredibly patient. Everything was handled very smoothly. The breakfast restaurant in the lobby on the first floor is a bit small, so there's a wait during peak hours, but the food selection is quite extensive. Xenia Doris provided wonderfully attentive service. The lake view rooms offer direct views of West Lake, and the rooms were kept quite clean. Although it's an older hotel, the room facilities are still good. For visiting West Lake in Hangzhou, choosing this hotel is definitely a good option.

The pre-arrival call to Hotel XENIA was very professional, and Daodao (presumably a staff member) consistently checked in on my experience throughout my stay. The lobby has a great ambiance. The rooms are clean, hygienic, and the facilities are well-maintained. Both the front desk and housekeeping services were excellent. The lake view room offered a nice vista, and the accompanying dinner was good. There were quite a few fish bones, which I'm not used to. The shrimp balls were delicious and fresh. The seasonal vegetables were also fresh. A point to note: if you book a package or hotel through Ctrip or other major travel agency websites, it might not count towards your Shangri-La hotel loyalty points.