41 Reviews
Craft Resort & Villas
Koh Sirey Phuket|1.06km from Sea Angel
Not sure where to start….. I totally agree with the previous writer location is not good it’s miles away from decent activities, surrounding area is far from what you would expect from your holiday destination, yet alone somewhere claiming to be five star. The worst part about this is, the hotel is not self contained so you MUST go out for your meals. Unfortunately we did not see a local restaurant which look clean enough for us to enjoy a meal therefore we travelled each time to Phuket central which cost us 200 B each way (that’s not much but add it to your stay) Breakfast: what can I say……if you are use to rice or pasta for breakfast then you are ok. If you are also use to cold fried eggs sitting under a useless burner, likely breading millions of bacteria then you will be fine too…. I appreciate warm/hot countries normally have issues with flies but these flies are invited to breakfast as barely anything is covered and nothing kept hot. The gym: what gym I would say….just a few equipment in a small room The room: we had a swim up room and a private pool room. The swim up pool was cleaned regularly, not sure if this was daily but I give them the benefit of the doubt. The private pool was cleaned once during our 10 day stay and that was because I asked them to clean it. It was filthy and I wanted to enjoy it but even after they cleaned it I was afraid we would be infected by the mass of black moss sitting on the tiles. One big plus for the rooms was that on the surface it was clean. Unfortunately on our last day after my daughter was charged because her hair product had soiled to bed linen we identified the duvet and pillows were soiled. (What you don’t see can’t hurt you) Staff: in general I would say they were very nice but the day they presented my daughter with the sheets telling her to pay for them I realised they were pretty much two faced. I get that, they need to be nice because they are running a business but meeting such split characters whilst on holiday is something I don’t like at all. I pay my money to enjoy myself and I do not appreciate unprofessional mismanagement while I am on holiday. The experience was so bad the manager could not even bring herself to say good bye on our departure, yet she was present every other days. This could have ruined our holiday but thankfully craft was our base hotel while we travelled around Thailand. 
Excellent
164 Reviews