Pullman Properties in Paris

We booked the Classic Family Room with two double beds, and it was spacious and very comfortable. The room was well-equipped, including a smart TV which was great for relaxing after a day out. The location is excellent — right next to the train and metro station, making it easy to get around. The area feels safe and has plenty of restaurants and cafés nearby, which made our stay even more enjoyable. Highly recommended!

Hotel is located within a cluster of hotels (Pullman, ibis styles) which is accessed via a local metro train (4-stops in total) which runs between the airport, carparks and hotel (Rossey) stops. Check in was fast however please note that they will require a 50 Euro deposit from a credit card to complete the process. As my booking was for a one night stay I am not sure if they will seek a 50 Euro / Night deposit for a longer stay. Room was larger and clean and had all the amenities expected of a Pullman property. However no slippers are provided. Note! No early morning breakfast options are available which I found to be disappointing considering Hampton Inn Airport locations offer full continental cold breakfast option from 04:00am! Final surprise was at checkout when I had to pay 8.13 Euro's local tax charge even though I had prepaid the booking online prior to arrival. In summary its a nice hotel, however be aware of hidden tax charges which obviously adds to the overall price / night rate.

This so-called five-star hotel may enjoy a prime location next to the Eiffel Tower, but the reality is deeply disappointing for the price they charge. The central issue, and one that ruins the entire stay, is the ancient air-conditioning system. It can only produce either heating or cooling—not both—and the creaky controls offer no real control at all. We stayed in late September when the afternoons were still hot and sunny, and the room became unbearable. Opening the window wasn’t an option either, since it just brought in street noise and light, making rest impossible. When I complained, the staff first tried to mislead me by saying they would send a technician to “fix” it, as if this were a problem isolated to my room. Of course, they knew full well this is a general, long-standing issue built into the system. Instead of any actual solution, they then attempted to placate me with complimentary coffee and champagne—which I pointedly returned. Reading other reviews confirmed I was not alone. Many guests describe the exact same problem, and management appears content to ignore it. For a hotel that charges luxury rates and claims five-star status, the lack of a modern climate system is unacceptable and feels like outright negligence. My advice: avoid this hotel entirely in spring or autumn when temperatures fluctuate. If comfort matters at all to you, spend your money elsewhere—this place is only trading on its view of the Eiffel Tower, nothing more.

The people were fantastic! Very helpful and accommodating and deserve good tips. The location is nice, not that close to EiffelTower but close to park and restaurant choices. You need to learn the metro and bus system in order to visit Paris or if you have a family just Uber. Two big issues: the indoor pool water is cold and my 11 year old refuses to swim in it. A pool was a huge selling point and ended being unusable. The place caters to families, and a 24 hour payable washer and dryer would be very useful on the premises. Otherwise, the beds are very comfortable and I definitely recommend staying there as a couple or with family.

The room was clean and good-sized. Also walking distance to Westfield shopping mall and the metro lines. Gym was small but good enough for a quick workout.