Andaz Munich Schwabinger Tor - a Concept by Hyatt Reviews

This Andaz hotel falls significantly short of the standards expected from the Andaz brand, offering an experience far from the luxury and five-star service it advertises. The overall ambiance is more reminiscent of a budget hostel than a premium hotel. Shockingly, after checkout, guests are asked to leave the property and are denied access to any facilities—something entirely unacceptable for a supposed luxury establishment. The service is cold, impersonal, and lacking in basic hospitality, leaving me feeling as though I was not staying in a five-star hotel. The value for money is nonexistent, as the experience provided does not justify the high rates charged. Unless there is a complete overhaul of management and service standards, I cannot imagine returning to this property. It is a disappointment to the Andaz name and its reputation for excellence.

The room is clean and new. However, although the staff members were friendly, the staff members seemed to be slow responding to our requests.

The hotel is very good, the price is right, and it is convenient for going out. I stayed with a group of friends for many days in a row. It is recommended to book in advance if necessary, and you will get a very good price and room type. The room is fully equipped with various facilities. Recommended.

The surrounding area is very empty. You must drive when traveling. The rooms are very new.

Overall it's good

The location of the hotel is a 10-minute walk from the English Garden. There are many restaurants nearby, especially a very good French restaurant 200 meters away. I couldn't experience it because I didn't make a reservation in advance.

I mistook the wrong date, asked to change it after 1-2 hours, and failed to actually check in. Ctrip helped me coordinate for 3 days and still failed.

Recommend this hotel

Decorated in a modern style, it is more practical than Kempinski Four Seasons Hotel. It is very convenient for shopping and eating. The breakfast is good. The hotel restaurant is very good. You can choose the hotel for dinner. There is no porter, and other services are good

The location of the hotel is very good, the breakfast is very good, everything is very satisfactory The service is very good, I will stay in this hotel next time