PH83+C9M, Benigno Aquino Ave, Mandurriao, Iloilo City, Iloilo, 5000, PhilippinesView Hotel Details
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Zuri Hotel Guest Reviews
4.6/5
Great
168 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(168)
Positive reviews(166)
Reviews with photos/video(61)
Awesome stay(53)
Delicious breakfast(26)
Awesome amenities(15)
Delicious buffet(14)
Near shopping area(8)
Convenient for shopping(8)
Large rooms(6)
Strange smell in room(5)
Negative reviews(2)
Toffie20
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
Very nice experience. Friendly staff nice facilities and good room accommodation. Very much recommended!
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Jan 28, 2025
I always stay in Zuri whenever I visited Iloilo. The staffs are friendly, respectful and very accommodating. The price is reasonable. The breakfast buffet is superb as it is delicious and lots of choices. Maybe a Netflix channel in a room will be a perfect addition.
Anonymous User
Deluxe King Room
Stayed in Dec 2024
Travel with friends
1 reviews
4.7/5
Amazing
Posted on Jan 31, 2025
The staff are Very accomodating, cozy room and place. Hoping we can go back again.
Jude & Dona
Deluxe King Room
Stayed in Dec 2024
Couples
3 reviews
4.7/5
Amazing
Posted on Jan 7, 2025
The best ang breakfast buffet nila so far.
Nice din ang view sa room namin.
Complete set of toiletries, slippers and a laundry bag. They also have complimentary bottled water and coffee in our room with an electric kettle.
Malaki din ang lobby nila which is also nice. May gym and pool din sila.
The total experience is excellent.
We will surely come back.
Thank you sa discount, Trip.
6/7
Response from Property: Dear Jude & Dona,Thank you for your kind words and for sharing your positive experience at Zuri Hotel. We are delighted to hear that you enjoyed the breakfast buffet, the room view, and the hotel amenities such as the slippers, laundry bag, bottled water, coffee, and the spacious lobby.We are also glad that you found the gym and pool facilities enjoyable.We appreciate your feedback and will continue to strive for excellence in all aspects of our services.Thank you for choosing Zuri Hotel. We hope to welcome you back to Iloilo City soon for another memorable stay.
MarkMarasigan
Superior Twin Room
Stayed in Nov 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Dec 30, 2024
Location of this hotel was really great. It’s near SM City Iloilo. Check-in and checkout was smooth.
Has a lot of food choices for the buffet breakfast. Hotel room is clean and spacious.
Response from Property: Dear Mark,Thank you for sharing your excellent feedback! We're delighted you enjoyed our convenient location near SM City Iloilo, as well as our smooth check-in and check-out processes. It's great to hear you appreciated our buffet breakfast options and found your room clean and spacious.We look forward to welcoming you back to Zuri Hotel for another great stay. 😊Best regards,
Megg
Deluxe King Room
Stayed in Nov 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
My partner and I had a great time during our stay! The room is spacious and very comfy. We went during the Christmas season and their decorations are so cute! Breakfast is great too.
Response from Property: Dear Megg,Thank you for your wonderful review! We're delighted to know you and your partner had a great time staying with us. It's fantastic that you found the room spacious and comfortable and enjoyed our Christmas decorations—we strive to bring a festive vibe to enhance the holiday experience.We're glad you loved the breakfast, too! We hope to welcome you back for another cozy and memorable stay soon. 😊🎄Best regards,
gibo_27
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
21 reviews
4.7/5
Amazing
Posted on Nov 18, 2024
We had a great stay at Zuri Hotel. We arrived early at the place, so we taught of leaving our things first at the lobby then go out for lunch before checking in. But luckily we were allowed early check-in which is 4 hours before the actual check in time.
Location is great - situated at the side of SM Iloilo and just near various restaurants and attractions. Staffs are great as well.
The hotel amenities are still in good condition. Flat iron and ironing board are both available at the room.
The only negative thing for me would be that the shower heater is not so strong.
Buffet bfast is great - with a wide variety of delicious food, and they offer different food in other days. Another great thing with the hotel is the rooftop infinity pool with a pool bar and jacuzzi. This is a plus.
Will surely recommend this hotel and will surely come back!
6/10
Response from Property: Dear gibo_27,Thank you for sharing your detailed experience with us! We’re thrilled to know that you had a great stay and appreciated the early check-in, convenient location, and exceptional service from our staff. It’s wonderful that you enjoyed the variety in our buffet breakfast and the rooftop infinity pool with its pool bar and jacuzzi – definitely guest favorites!We’ve taken note of your feedback about the shower heater, and we’ll ensure this is addressed for a more comfortable experience next time. We’re glad to hear you’ll recommend us and look forward to welcoming you back on your next visit!Best regards,
ValentTan
Family Suite
Stayed in Nov 2024
Family
13 reviews
4.5/5
Great
Posted on Dec 17, 2024
Nice hotel in a great location. Behind festive walk and just next to SM mall
Response from Property: Dear ValentTan,Thank you for your thoughtful review. We’re happy to hear you enjoyed the great location and our service. We appreciate your feedback regarding the cleanliness and amenities, and we will certainly address those areas to further enhance your experience. We hope to welcome you back for an even better stay next time!Best regards,
Anonymous User
Superior Twin Room
Stayed in Nov 2024
Other
2 reviews
5.0/5
Outstanding
Posted on Dec 22, 2024
The besst kahit madaming tao ba accommodate pa din kami.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to know that, even with a bustling atmosphere, our team was able to accommodate you and ensure your stay was seamless. It’s guests like you who motivate us to always provide our best.We hope to welcome you back again soon!Best regards,
Herman
Deluxe King Room
Stayed in Aug 2024
Business travellers
1 reviews
4.0/5
Very Good
Posted on Sep 22, 2024
The hotel amenities is limited only to the Gym, swimming pool and sauna. It’s location is quite excellent if you tend to go on shopping, bar hoping and visits to car dealers in nearby areas. It is also a few minutes away to Festive Walk. Very convenient also for people coming from and to the Iloilo International Airport. Buffet breakfast is not that grand, probably early morning there are plenty of foods choices but when you come to take your breakfast a bit later in the morning, the availability of foods are becoming lesser. Express check out is not the name of the game at Zuri. Guests should wait a minimum of 5 minutes to confirm that the room you have slept in is free from damage, lost items and the linens are stains free. Staffs are very welcoming, polite and friendly.
Response from Property: Dear Herman,Thank you for your review and for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our staff welcoming and friendly.We apologize for the limited amenities and the experience you had with the breakfast availability later in the morning. Your comments are invaluable, and we will work on improving our offerings to ensure all guests enjoy a satisfying breakfast, regardless of the time they dine.We also appreciate your input regarding the express check-out process, and we will take this into consideration to enhance the efficiency of our service.Thank you again for your insights, and we hope to welcome you back for an improved experience in the future!
Phoebe Rose
Superior King Room
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jan 10, 2025
Excellent customer service
Response from Property: Dear Phoebe Rose,The team is overwhelmed with your feedback. We’re glad that you enjoyed your stay in Zuri Hotel. We shall hope to see you again on your next visit in Iloilo City! Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you soon!
Lynn Canja
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
10 reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
Rooftop views in the swimming pools
Response from Property: Dear Lynn Canja,Thank you for your perfect rating! We're thrilled to hear that you enjoyed the breathtaking rooftop views from our swimming pool area. It’s one of our favorite features as well, providing a relaxing and scenic experience for our guests.We hope to welcome you back soon for another refreshing stay! 😊🌅Best regards,
Zaya1234
Deluxe King Room
Stayed in Jul 2024
Couples
25 reviews
4.0/5
Very Good
Posted on Oct 6, 2024
祖里 After 7-8 years, I returned to Iloilo City.. This hotel surprised me, it is clean and well managed. Without wonter, its Chinese owner, you can pay via WeChat and Alipay here. I'm just little mad about hot water, I had to call customer service for 5 times just to let them know that we don't have hot water. hate it! They're too busy down. More employees I guess. But breakfast is 10/10 for Filipino tastebud like me. ❤️❤️👀 for western or vegan 5/10 .
Response from Property: Dear Zaya1234,Thank you for your feedback and for choosing to stay with us after so many years! We're thrilled to hear that you found our hotel clean and well-managed. We appreciate your comments about the breakfast options and are glad you enjoyed it.We sincerely apologize for the inconvenience you experienced with the hot water and the delay in service. Your insights are invaluable, and we will take them into account as we strive to improve our guest experience. We hope to welcome you back in the future for an even better stay!Warm regards,
Maria1991
Deluxe King Room
Stayed in Dec 2024
Couples
4 reviews
3.7/5
Posted on Feb 2, 2025
Had a good stay, didnt like much the breakfast and the aircon in the room was a bit loud! Overall it was a nice hotel and conveniently located next to SM mall.
Christeen Andrei Lumaban
Deluxe King Room
Stayed in Nov 2024
Couples
2 reviews
4.0/5
Very Good
Posted on Dec 24, 2024
The best so far 🫶
Response from Property: Dear Christeen Andrei,Thank you for sharing your review and for calling us "the best so far" 🫶! We're glad to know you had a good experience with us. Your positive feedback inspires us to keep striving for excellence.We look forward to welcoming you back to Zuri Hotel in the future!Best regards,