Grand Hyatt Guangzhou Reviews

One of our favorite hotels after visiting so many other hotels in the area. Very tasty breakfast options, excellent facilities with sauna, hot and cold pools, and swimming area. The housekeeping service was particularly caring, they even cleaned and renewed all the amenities in the room again in the evening when we went out for dinner. The hotel is located in a very convenient location, close to the Canton Tower and other major shopping centers in the city. Definitely one of our favorite hotels at the moment

The location is super convenient, we got free upgrade for our room!

Clean and tidy room, the location close to shopping mall and restaurant

The location of the hotel was at the central area of the Chujiang new city. I could enjoy variety of food there. I also loved their buffet breakfast.

Overall hotel is a bit old but location is good and room had a wonderful view of the Guangzhou buildings. Layout also a bit odd with toilet shower and sink all separate. Sufficient for a night’s sleep.

Always a great stay at the Grand Hyatt in Guangzhou. Staff are super friendly! Dinner and drinks in the club lounge is great and the breakfast fantastic! Swimming pool is very nice and was great for the family over this rainy weekend.

The facility within the room is very good. As I didn't try swimming pool and other facilities, I don't have any comments. Nice stay and will come back later.

Hotel has a wonderful position in the middle of the park with pedestrian road that leads to the tower. The view from the room is magnificent, but I personally do not like the room displacement of Hyatt. It tries to be contemporary, but it ends up to be uncomfortable. The breakfast is very rich and the food quality is top. Pool at the 24th floor is also enjoyable.

Very nice hotel. Surely, I will recommend it to anyone who wants to visit Guangzhou. It's almost perfect.

nice and clean hotel with good location, facilities is very good and breakfast is very good especially the pastries.

Location great for eating and walks around the fascinating area of CBD. Only issue is my small square-shaped bathtub, pretty useless, can't stretch my legs and I am not even tall. Such waste of space when you can have a great proper buthtub.

Wonderful without any drawback. Excellent location, spacious room, helpful and friendly staff, wonderful breakfast. I have no adverse comment at all.

I stayed at this hotel with my partners from 2009 to 2019, but when the pandemic hit, we stopped coming to China for three years. This time, I decided to come with my family, and here's what we experienced: Terrible service: they provided the cheapest baby crib and the cheapest bedding. There's not even a children's play area, and the breakfasts have become just awful compared to what they used to be. I gave them children's pasta to cook, and they just poured boiling water over it and served it. It was horrible. We left a valuable children's plate at breakfast and when we came back the next day, it was gone, and they said they didn't have it, which means they either threw it away or stole it. The waiters barely understand English, and only after someone senior came over were we able to explain what we needed. We were constantly stressed and decided to change hotels to one with excellent service, and I am writing this review from such a place, where the service, crib, and food are top-notch. But the most terrible moment came at the end when we were checking out. I simply asked for help as a tourist with calling a taxi through an app, as I had a lot of luggage and wanted to order a minivan, but I didn't have any money on my WeChat. I offered to give them 100 yuan in cash if they could help call a taxi. The chief manager approached and rudely and arrogantly stated that such a service does not fall within our hotel's policy, refusing us even though we were standing there with a child in our arms asking for help. I was appalled by his behavior and stated that this was a terrible hotel that had gone downhill, and I asked for a complaint book to write all this down, although initially, I just wanted to leave and forget everything. But in response to my request for a complaint book, he handed me a piece of paper 5 by 5 cm in size and said, "Here, write on this." When I asked what this was, he replied, "Write your complaint here," and when I asked him to provide a real complaint book, he answered that the hotel does not have one. When I asked to call the manager, he said he was the manager. I was shocked at how arrogantly and rudely he treated the customers. I have stayed at Hyatt hotels all over the world - in China, Indonesia, Europe, Japan, Russia, but I have never encountered such service anywhere.

Nice hotel situated at a convenient location. The swimming pool is nice.