No.37 Mingshan Road, Shazhou Town, Dunhuang, Gansu, ChinaView Hotel Details
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Lanshan Mu Hotel (Dunhuang Branch) Guest Reviews
4.4/5
2005 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
The hotel is located in the city centre. It provides airport pick-up service. The bed is comfortable. The bathroom is slippery. The wash basin is blocked. The room's door lock has a problem. We have to call and wait for the locksmith to open the door for us for 2 days.The breakfast is simple and has no variety.
Response from Property: Welcome to Lanshanmu Hotel~ A gentle smile and a satisfactory comment are like the warm sun in winter and the spring breeze in summer, giving us hope and motivation. Every good comment carries our gratitude to you. Thank you for your praise and support. Lanshanmu Hotel looks forward to meeting you better.
Nikky_z
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Mar 2024
Family
24 reviews
4.0/5
Very Good
Posted on Apr 25, 2024
New renovate hotel, this hotel just open (new renovate from the old hotel) 2 weeks. Overall hotel is fine and nice facilities but some amenities is missing. we need to request for shower cap and others from the front desk as they not arrange in the room. This hotel claim as 4 star but not provide any tea bag in the room when we ask the staff they said that hotel just open and the vendor still not sent T_T. Hope this could preparation in the future. I booked this hotel with free breakfast privilege's trip.com . The breakfast is very simple, free is ok but not worth if need additional charge.
Response from Property: 歡迎下榻瀾山牧酒店~ 一個温和笑容,一個滿意的評語,像冬日暖陽,夏日春風,給予我們希望與動力,每一個好評承載了我們對您的感激,感謝您對我們的讚美與支持,瀾山牧酒店期待與您更好的相遇
The writing is still on the bed board
The paper towels used are poor
Broken floor tiles
The toilet is leaking
The toilet is easily clogged
The air conditioner is exposed
It is said to be newly opened, but the doors and windows are very old.
The actual room is completely different from the introductory picture.
Unlabeled square numbers
The water temperature cannot be adjusted to the appropriate temperature
The front desk can be decorated
The lady at the front desk has a very good service attitude
The overall feeling is very bad! Very bad! Very bad!
There is no difference from more than 100 hotels nearby
I don’t know why it costs more than 300
Original TextTranslated by Google
6/8
Response from Property: Dear guest, I'm sorry that this stay did not meet your satisfaction. In response to the questions you raised, we have provided timely feedback and implementation. We will work hard to make the hotel a perfect hotel for you. We can understand your mood. , sincerely invite you to stay again to witness Xiaolan's progress, and wish you a happy life!
Anonymous User
Joyful Holiday Family Room (Children’s Game, Cozy Theme, Zero Pressure Sleep)
Stayed in Apr 2024
Travel with friends
8 reviews
4.0/5
Very Good
Posted on May 23, 2024
The bathroom is very small and cannot be turned around, and the flow of water in the washbasin is also very small. The front desk said that every room is like this. The picture shows the maximum flow of water.
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Response from Property: Very happy to know that you had a wonderful stay. At the same time, thank you very much for sharing your experience in the hotel with us in the form of words. Your sincere affirmation and recognition of us also strengthened our belief in service as a hotelier. We will continue to The concept of "intimate" is the service tenet to bring you a warm and convenient travel and accommodation experience!
Guest User
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Apr 2024
Family
1 reviews
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is located in the city center and has a hotel parking lot, which is convenient for parking. The breakfast in the hotel is rich, the room is clean and tidy, spacious and comfortable, I like it very much👍
Original TextTranslated by Google
Response from Property: Thank you very much for your review! Every city always has a reason to miss you, every season has scenery that we can’t leave behind, and every hotel has its own sweet and warm memories. I hope Lanshan Mu Hotel will be the warmest in your memories. The most unique one! welcome next time!
The facilities are amazing! Four-star standard and five-star service, unlimited drinking water and free yogurt
Original TextTranslated by Google
Response from Property: Welcome to Lanshan Mu Hotel ~ A gentle smile and a satisfactory comment, like the warm sun in winter and the spring breeze in summer, give us hope and motivation. Every good comment carries our gratitude to you, thank you for your praise and support for us. , Lanshan Mu Hotel looks forward to meeting you better.
Guest User
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Apr 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on May 2, 2024
The bed, quilt and pillows are very soft and comfortable. The sound insulation is not very good but it is quiet enough. The service was very enthusiastic and they also gave away free masks and yogurt. The facilities are complete. The front desk staff was very enthusiastic and very satisfied.
Original TextTranslated by Google
Response from Property: Welcome to Lanshan Mu Hotel ~ A gentle smile and a satisfactory comment, like the warm sun in winter and the spring breeze in summer, give us hope and motivation. Every good comment carries our gratitude to you, thank you for your praise and support for us. , Lanshan Mu Hotel looks forward to meeting you better.
Anonymous User
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Mar 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel has complete facilities. The most unexpected thing is that there is a washing machine in the bathroom. We thoroughly washed the clothes we wore. The room was very clean and taxis around the hotel were also very convenient. The hotel also provided an airport pick-up service, which made it very smooth for us to get from the airport to the hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for giving us such a high evaluation. Xiaomu is really honored! We hope to be moved by the sincere love shown in your words through the details. Your appreciation and promotion are the best encouragement to us! Service is the fundamental spirit of Lanshan Mu. Your convenience, your happiness, and your satisfaction are our pursuits. Remember to come back often when you have time. Lanshan Mu is always here waiting for you ~ I wish you a happy life
Guest User
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Mar 2024
Travel with friends
4 reviews
5.0/5
Outstanding
Posted on Apr 20, 2024
The hotel service is very good. There is free afternoon tea in the lobby. The rooms are clean. The water and towels are provided. The service is thoughtful. It's good. The room layout is perfect. There is also a humidifier. A hotel worth recommending. The night market is not far away. It is very convenient for eating, drinking and shopping. I like it!
Original TextTranslated by Google
Response from Property: Thank you very much for your support. The hotel has a free self-service laundry room and a leisure area, as well as a children's playground. Your warm message is full of warm praise. We are in high spirits at the moment. We are honored to receive your praise. At the same time, we sincerely thank you for your love and recognition of us. The good time here touched us. It is our unshirkable responsibility to let every family member enjoy a good stay experience. At the same time, we are more motivated to move forward. Thank you again for your praise and wish you a happy day.
Guest User
Surprise Room With Large Screen Projector (Home Cinema, Custom Mattress, Smart Toilet)
Stayed in Mar 2024
Solo travellers
34 reviews
4.7/5
Amazing
Posted on Apr 17, 2024
It's much better than B&B, the hotel is newly renovated. The biggest problem with B&B is that it doesn't keep warm. So it's cold at night and hot during the day. The hotels here should be judged by minus one star compared to hotels in the south. Breakfast is relatively simple. You can add noodles and wonton stew. Only in this way can it be worthy of four stars.
Original TextTranslated by Google
Response from Property: Thank you for your review. Lanshan Muda Hotel is newly opened. It has 142 rooms of various room types, equipped with gym, laundry, children's entertainment area and other facilities. The hotel is only a 15-minute drive from the scenic spot. Regarding the breakfast issue you raised, we communicated and solved it as soon as possible. We apologize for the inconvenience caused to you and sincerely welcome you to visit again.
The overall environment of the hotel is very comfortable, with good greenery around. The room is fully equipped, and the hotel also provides good fitness facilities. I personally feel it is quite good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We can feel your pleasant stay experience from the photos and comments you shared. We are very happy and pleased about this. It is our goal to make every guest who comes to Dunhuang Lanshan Muda Hotel feel at home. At the same time, we also hope that the comfort you get during your stay can help you and make your career and life smooth. Thank you for sharing, and look forward to seeing you next time! Best wishes
The newly renovated hotel room is fully equipped with laundry facilities and a gym. It is clean and the bedding is of good quality. The shampoo provided in the room is even better than the one I bought myself. Love it, love it.
Original TextTranslated by Google
Response from Property: After parting, we are happy; we are lucky to receive such a good review! !!! "Thank you very much for your good review. Lanshan Mu Hotel is very moved. I believe that every encounter in life is not easy. I am very happy to bring you good memories after parting. Lanshan Mu Hotel is a warm hotel. I hope that every friend who comes to Lanshan Mu Hotel can feel the warmth and comfort of neighbors. We like you to come, and we like you to come again! !!!
The location of the hotel is very convenient for eating and shopping nearby. The lobby environment is elegant, clean and brand-new, and the experience is super good.
Original TextTranslated by Google
Response from Property: Dear Family: Hello! Xiaolan is very proud to see your appreciation. Your satisfaction is the biggest driving force for our progress. We will serve you attentively and add a beautiful memory to your journey. As we go through life slowly, it is fate that you and I meet. As long as you like it, we are very happy and hope you will stay at our hotel again. See you next time!
Yumengxuan
Premium Elegant Residence Double Bed Room (Smart Toilet + Zero Pressure Pillow + Washing Machine)
Stayed in Mar 2024
Other
23 reviews
4.7/5
Amazing
Posted on Apr 12, 2024
We have been out for more than ten days and always like to book newly opened hotels. Because this hotel has only been open for a few days, some of the small facilities in the hotel room are not perfect yet, but the lady at the front desk was very considerate and sent us upstairs. I ordered yogurt and apricot peel tea, and forgot to take photos of the room. The room is quite big, so I usually book a room with a sofa, or a hotel with a laundry room, and I'm satisfied with everything.
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Response from Property: We are very grateful to receive your favorable comments. Xiaomaki will continue to maintain an excellent stay environment and considerate service to make you feel the warmth of home. We look forward to your visit again. I wish you a happy life and full of joy! .