Burswood Hotels & Accommodations

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

There is no gas stove, but there is an electric appliance with an oven and an electric frying stove. With some dishes, there is no bowl, but there is a cup, which basically solves the Chinese cooking. Going to the supermarket to buy pizza, eggs, etc. can do simple breakfast and dinner.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

I am not one for complaining and have always been a very understanding customer, however, our most recent experience is something I feel needs to be rectified or at least expressed for improvement purposes. After attempting to contact Mont Clare Boutique Apartments in regards to a possible cancellation, we were told that due to booking through a third-party, we would need to directly contact them and seek cancellation refunding (a US number). After doing so, the third-party business was extremely understanding of our unforeseen personal medical situation BUT informed us it was actually Mont Clare Boutique Apartments that had the overarching decision and they would email a cancellation request on our behalf. I then followed up and rang Mont Clare again and explained the situation, to which I was told “Ok not a problem.” But upon receiving the email request, Mont Clare staff proceeded to decline our cancellation. With not being able to afford to lose out on a large chunk of money, we proceeded with our stay. Travelling 3.5 hours from the country, we made sure to arrive within the stated Reception hours of “Monday - Thursday 9.00am - 7:00pm, Friday 9.00am - 6am (Sat Morning), Saturday 9:00am to 6am Sunday Morning and Sunday and Public Holidays 9.00 am - 2.30pm” as stated on BOTH their website AND their front door. However, reception was closed and we were unable to contact the emergency number. Luckily for a helpful patron that instructed us on how to check-in, we managed to get ourselves and 18-month-old inside. When we got to our room, the air conditioner was on but doing nothing, so we proceeded to turn it to the lowest temperature and highest setting where it remained for the duration of our stay, doing nothing. We had to purchase a fan in order for our daughter to be able to sleep. Our instruction paperwork also stated that the pool was out of order and we would need to use the one across the road at the Aldernay and upon using the Gym, every piece of equipment was broken except for the treadmill (two things I booked this accommodation for and that I believe should have been refunded or rectified more professionally). The next day we discovered the television remote volume buttons weren’t working, so I rang Reception, at which point I was told “Well if the channels work its not the remote, can’t you just use the buttons on the TV instead of the remote?”. Other issues we found that we did not contact Reception about were stained and ripped carpets and couches, broken cupboards in the kitchen and bathroom, stove and oven top settings worn out so I didn’t know which setting was which when trying to use it, faulty settings on the washing machine, holes in the walls where power points are located behind the beds, a dirty sock under the bed, the horrid stench of cigarettes and ********* upon every exit of our room and springs visibly sticking out of the bed. Our major issue however was the broken clothes dryer. We booked this accommodation g

The staff is warm and friendly, this is the cheapest budget hotel in the CBD. Walking distance to various restaurants. The only negative aspect is that the hotel has no parking space and can't park on the side of the road, although during the day, safety is difficult to guarantee and expensive.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

Love staying at the Great Southern Hotel. The rooms are comfy and clean and the staff are very helpful and friendly. Great location. Love the fact you can grab a nice meal and a drink at the restaurant which you can eat there or take away back to your room. Highly recommend staying there 👌

Excellent overnight stay and location for our night out. Very clean and comfortable. Great view from our room. Lovely buffet breakfast in the Heirloom to complete a great stay. Definitely will stay here again.

The Alex Hotel was a lovely relaxing stay-cation. The hotel it self is beautifully designed and furnishings, its a very tasteful modern chic boutique hotel. I liked the 3 choices of room sizes very clean, comfy bed and pillows. The roof top bar was outstanding and it was huge giving you the choice of a variety of seating arrangements, also the after hours mini bar was a great idea. I better mention how fantastic the coffee was. The stand out for this hotel was the location, tucked away from annoyances but less than a 100m either way for restaurants and public transport staff were always there to help but weren't pesty either. Thoroughly enjoyed my stay a firm favorite.

Check in was quick and easier, you do have to pay 100 dollars a night for security which is a bit annoying but it is what it is, you can use for to pay hotel services which a reduce at the moment so not alot you can use it for, you can pay via cash, debit or credit card i suggest cash or debit card that way you get it back right away We stayed in the deluxe premier room which was amazing with it king size bed and over sized pilows which both very comfortable, the room has nice and long curtains and blind behind them wich help block out most the sunlight except for the end where it doesn't quiet reach the wall properly near the bed. The a small window which can be opened to let some air in the room wich is nice. The bathroom is a great size with plenty of room to move around. With the bath been the highlight. Nice and deep enough to fit a couple for them movie style romantic couple baths 😄. The bath has a wooden plank sitting across it for the glass if wine or food if you wish. Aslo has little bath bomb which was a nice treat. Shower was good except couldn't figure how to change it from rain shower to the the hand held one 🤷‍♂️. The room is provided with T2 teas and drip filter coffee sachets and two bottles of complimentary water which is not common in alot of hotels. Didn't use room services as they have removed this service and are using the tavern restaurant menu instead with limited hours. We ate at the Ramen place which is now in my top in Ramen places in Perth with Nao make up the other. The Ramen was a thicker style broth but was full of flavour and come with complimentary hard boil eggs We couldn't use the roof top bar as it only open on Fridays at the moment which was disappointing only found out cause I overheard another patrons being told it would of been nice to see it be put on the hotel website so people know before hand All in all a great place to stay will stay again