Bellshill Hotels & Accommodations

An absolute lovely, clean and cozy hotel in Motherwell. Great location, great rooms, delicious breakfast and friendly staff. I highly recommend it.

The lighting in the whole building is very subtle. Nice and relaxing music and atmosphere. Only one hand and bath towel in the bathroom and, although there were more in the bottom of the bed, we were unaware of where to find these until we checked out. I was in the shower before I realised there wasn’t a second towel and it was too late to phone reception. Booking had 2 names for the room so we would have expected adequate towels in the bathroom or visible in the room rather than under the bed.

First class hotel with excellent staff and rooms,I stay here every week while working up Scotland. The rooms are modern and spotless with everything you need. All of the staff who I have got to know over the last year are excellent at there jobs and can’t do enough for you.breakfast is very good with plenty of choices, evening meals are good also. I would definitely stop here with my family rather than just for work

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first). However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile. The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented. But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly. I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same. Thank you to all of the staff there.

Wonderful clean and cozy hotel with very friendly staff. Excellent value for the money. This hotel is ideally suited for easily getting to Glasgow, Edinburgh Aberdeen and Noth of Scotland tours. An abundance of information brochures on hand for those who wish to take advantage of the historical sites around and afar in the country. The afternoon tea in delicious and a wonder way to spend an hour or so relaxing in the middle of the day.