Guest User
January 6, 2024
I arrived at 2.36 pm after a long drive (I’m 74 and was told I would have to pay £10 to check in early (24 minutes!) I declined and went to have a cup of tea in the pub next door. I checked in about 3.20 a different receptionist who was very pleasant, she raised her eyes when I told her of my experience. My room didn’t feel at all welcoming. The white covers were pulled up over the pillows - no welcoming purple sash. The room felt very cold and uninviting. The Brewers Fayre on the other hand were welcoming. I had my cup of tea and a nap and went to check in. I ate in the Brewers Fayre that evening and again the staff were very friendly and welcoming. The wine was ok but the menu was disappointing - everything with chips, unless you wanted a salad! The staff were very attentive during my meal. I didn’t complain about the menu. At breakfast again staff were very friendly and welcoming. The food was sub standard. The hash browns tasted like they’d been in the oven all night, they were terrible. I have always been very happy with Premier Inns but this experience has really put me off!