Mercure Bangkok Sukhumvit 11 Reviews

Response from Property: Dear Levelupmath,Thank you for your continued patronage at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you appreciate our location and hotel amenities. However, we sincerely apologize for the experience you encountered at the front desk during your recent stay.We understand the importance of accommodating our guests’ requests, especially after a long journey with your family. Your feedback regarding the assistance provided by our staff has been noted, and we will ensure that we reinforce our commitment to delivering exceptional service. Additionally, we regret to hear about the challenges you faced regarding your room preferences and amenities.Your experience is invaluable to us, and we will strive to improve in these areas. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you and your family back for another stay in the future.Sincerely,Apiradee Choojiew, Front Office & Quality Manager

Response from Property: Dear Rush Know,Thank you for taking the time to share your wonderful experience during your recent five-day stay at Mercure Bangkok Sukhumvit 11. We are delighted to learn that your visit was amazing and that our team, particularly the members of the Privilege Club, made such a positive impact on your stay. It is always rewarding to hear that our staff, including Kwang, Best, Don, and Som, were able to assist you and provide the help you needed during your time with us.We are pleased that you found your king suite to be spacious and impeccably clean, and that the water pressure met your expectations. Your comments about our breakfast offerings are greatly appreciated; we strive to provide a diverse selection to cater to all our guests' tastes, and it’s gratifying to know you enjoyed the variety.Our bellman, Park, is indeed a valued member of our team, and it is heartening to hear that he provided you with exceptional service by assisting you with transportation options. We aim to ensure that our guests have a seamless experience, and his efforts to check Grab app prices reflect our commitment to convenience.Furthermore, we appreciate your recognition of our security measures. The safety and well-being of our guests are of utmost importance, and we take great care to ensure that all necessary protocols are in place to provide peace of mind.Thank you once again for your kind words and feedback. We look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 for another remarkable stay in the future.Best regards,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our rooms to your satisfaction. It is also wonderful to know that you appreciated the variety of options offered at our breakfast, which is designed to cater to our guests' preferences each day.Sincerely,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and the convenience it offers to explore the vibrant surroundings, including the nearby BTS Nana station and various dining options. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best regards,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Jeannot B.,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Bangkok Sukhumvit 11. Our team takes pride in providing friendly service to all our guests. We are glad you appreciated the hotel's convenient location near public transportation. We look forward to welcoming you back and thank you for recommending us.Warm regards,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Tsai, Thank you for sharing your positive feedback with us! We are delighted to hear that you enjoyed our hotel's perfect location surrounded by restaurants, bars, and coffee shops. It's great to know that you found the room spacious and appreciated the good water pressure. We look forward to welcoming you back for another exceptional stay. Warm regards, Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our hotel excellent and appreciated our prime location as well as competitive pricing. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.Best regards,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your positive review of Mercure Bangkok Sukhumvit 11. We are delighted to hear that you found our staff extremely friendly and helpful, our facilities good, and enjoyed the breakfast. Your recommendation means a lot to us. We look forward to welcoming you back soon.Warm RegardsApiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you found our hotel's location convenient, being close to Nana station. We appreciate your kind words about the easy access to our hotel from the bustling streets nearby. We hope to have the pleasure of welcoming you back soon. Warm regards, Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding our gym hours. We understand how important fitness facilities are during your stay. Our gym operates with set hours to ensure a comfortable environment for all guests. We appreciate your understanding and hope you enjoyed other aspects of your visit.Sincerely,Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your positive review! We are delighted to hear that you enjoyed our improved service and found our hotel to be clean. It's great to know that you plan to book with us again on your next trip. Our breakfast options are designed to offer a wide variety of choices, and we are glad you found them delicious. We look forward to welcoming you back! Warm RegardsApiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the great room, friendly staff, and convenient location near bars, restaurants, and the BTS Nana sky train line. It was a pleasure to offer you a room upgrade, and we are glad you appreciated it. We look forward to welcoming you back soon. Warm regards, Apiradee Choojiew, Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your valuable feedback. We appreciate your kind words about our hotel. We apologize for any inconvenience caused by the soundproofing in the room. We will address this matter internally to ensure a more peaceful stay for our guests. Your comments are essential for us to improve our services. We hope to welcome you back for an even better experience. Warm regards, Apiradee Choojiew, Front Office Manager