8.2/10Very Good1487 Reviews
Malacca City Center Melaka|0.89km from downtown
The Room & Amenities
The room itself was spacious and featured a balcony, which was a nice touch. However, the amenities are very basic and ”no-frills.” Regarding service, don't expect much. We noticed housekeeping cleaning the room next door, but they never checked in to see if we needed anything. It seems housekeeping is strictly upon request or non-existent for short stays.
The Elevator Crisis (The Dealbreaker)
The biggest issue here is the infrastructure. There are only 4 lifts to service 41 floors, which is mathematically impossible during busy periods.
• Wait Times: We waited nearly 35 minutes just to get to the ground floor or carpar.
• Check-out: We tried to beat the rush by leaving early, and it still took over 40 minutes to get a lift that wasn't full.
• Management Issues: To make matters worse, 2 of the 4 lifts were being operated manually, meaning they rarely stopped at middle floors like ours (Level 21). We were essentially trapped while lifts passed us by already full.
Final Verdict
If you are staying here, be prepared to factor in an extra hour just for vertical travel. There is a Sky Deck that likely adds to the traffic, making the wait times unbearable. Due to the poor lift-to-guest ratio, I won't be returning. It’s simply not worth the frustration.