The hotel is not far away from the train station, which is a plus. However, there is no electrical kettle in the room. This is very inconvenient! We could not even get a loaner! My husband was quite dissatisfied with the shower water. When he reported to the receptionist, he was told that they were aware of the issue.
Very nice hotel, very clean, modern rooms, coffee machine with capsules, everything you need in the bathroom which was also spotlessly clean! Great stay, very good breakfast
I loved my stay in this hotel, it’s a castle but has comfortable and newly renovated rooms with great lighting. Breakfast was also delicious, and it was convenient to travel to Venice from there. Highly recommended!
Although there is only a gas station across the hotel. But the location is still excellent. The bus stop to Venice and the airport is right outside the hotel. The bus takes 8 mins into Plazza di Roma. The hotel sells the bus tickets. And there are two buses and the timetable is very regular. We never had to wait more than 10 mins for a bus. So so convenient. The swimming pool also very good, not very busy. Breakfast was ok. Staff were extremely helpful with info, in particularly getting to venice and the airport.
A really friendly and accommodating team!
Everyone was super friendly, at reception, at the bar and also the cleaning team. The cleaning team cleaned extremely quickly and cleanly. The breakfast was fine, it was the same every day. The pool was very pleasant. The only thing to complain about was that you only get one pillow, which was quite thin and flat. The rooms are also a bit thin and you can hear people talking on the balcony. Otherwise a really great hotel with a perfect location!
The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.
I give full marks to LUCA in the lobby bar. She is tall and handsome and provides good service. The room is relatively large in Europe and the decoration is also the standard of Hilton hotels. The lobby bar is very good and the restaurant is average.
At this hotel, you are only 5 minutes walk from everything you need to see. The reception is welcoming, the room was comfortable and the breakfast was what you need. Easier to get to from the railway station and then you are right in the heart of the city. I would recommend this hotel.
I always choose this hotel when I go to Milan. It's only 2 minutes from the highway, very convenient, and there's no traffic jam. The hotel quilt is very comfortable and clean. Parking in the city center is troublesome, expensive, and the environment is poor. The public security is also worrying. It's more convenient to go around in the city center or in the suburbs. There is a large Japanese restaurant and shopping center next to the hotel, which is very convenient for eating and drinking.
Very Good
60 reviews
8.7/10
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MMrs ThomasThis hotel was the highlight of our trip! The location was perfect, so close from amazing restaurants and sights. Our room was spacious, modern, and spotlessly clean, with a comfortable bed. The staff, especially at the front desk, were incredibly friendly and helpful, offering great local tips. Breakfast had a fantastic selection, fresh and tasty. Hotel was very private away from the main san Marco attractions, but very easy to get the via the hilton hotel shuttle boat.
Everything was so well thought out and highly recommend the hotel to anyone.
YYunyanThe hotel is about 5-8 mins walk from the Mestre station which is convenient. There's an Asian supermarket nearby and opens until late, it is easy to grab cold drinks and snacks (we visited in June with heat wave in Italy). The hotel has a fitness centre which my husband loves it. If you would like to visit the main island, it needs to take a train from Mestre station to Santa Lucia station for about 10 mins. Unless you have the Trenitalia smartphone app to buy the train ticket online (Italo train does not run this route, Trainline app requires a relatively high handling charge), need to line up at the vending machine to buy the train tickets. There's a big restaurant opposite to the hotel which provides all day dining from breakfast to gelato. There are a few bus routes from Mestre to the airport, all stops are near to the hotel, you could choose the one with the right budget and duration. Be reminded to register to waive the Venice access fee (EUR5.00) if you plan to visit the main island during peak days, check with the hotel for details.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
GGuest UserFor three people, including city tax, and costing just over 1000 (units not specified), the value for money here in Venice is truly unbeatable. The hotel's main drawback is its distance from the train station, which makes it more ideal for those arriving by car. However, if you plan your trip and use the People Mover, the journey is significantly shorter. There's a Vaporetto (water bus) stop conveniently located just a few hundred meters from the hotel entrance. Be aware that walking from the train station would take at least 35 minutes.
The breakfast, for an Italian hotel, was exceptionally generous and definitely met the standards of a large hotel group. Occupancy seemed quite high too. While the rooms are on the smaller side, for a short stay of one or two nights—really, just a place to sleep—they are perfectly adequate; what more could you possibly need? If you're looking for bigger rooms or more amenities, you'd naturally expect to pay more.
In summary, if you figure out the public transport route from the train station to the hotel beforehand, your stay will be absolutely perfect. For travelers who aren't overly particular about minor details, this place comes highly recommended.
MMartin SnellingWe recently stayed here for 5 nights to take in the sights of Verona and surrounding cities. While I can't complain about the price, and for that, it was a bargain, there were a number of issues that resulted in a less than perfect rating.
The location: While it looks close to the main train station, it is about a 25 minute walk. However the 23/24/73 buses run regularly and pick-up / drop-off very close to the hotel
Lidl: next door to the hotel is a Lidl - it was a godsend and well worth visiting (if only for the fresh cheese focaccia).
The hotel itself was very clean but:
- The rooms have wooden floors and the walls aren't super-thick. So, when someone checks in to their room nearby, you can hear everything. At midnight, it isn't great when they're walking in heels across the floor.
- Lack of plug sockets - there was one usable plug in the room that is shared with the kettle, and one in the bathroom!
- Air conditioning (or severe lack of) - the rooms have air con, however, it wasn't switched on and I was told by reception that at this time of year (October) they don't have it switched on. The room temp was in the high 20s which led to us not actually sleeping under the covers - we spend 5 night sleeping on top of the bed as the room was just too hot. We couldn't sleep with the window open as their was too much noise from outside.
- The toilet flush was leaking 'hot water' - but this was repaired / replaced with a different toilet flush
- Staff: They were helpful when housekeeping has vacuumed up one of my wife's earrings, but didn't offer any assistance with regards to the heating in the room
KKa Ka BoyWe stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
GGuest UserThis apartment hotel has everything you need in it from hair dryer to dishwasher. Everything you need like you live at home. All the kitchenware are spotless. Unfortunately we didn’t have much time to cook. Very helpful and friendly receptionist.
Excellent location, 5 mins walk from Mestre station and AirPort Express bus, 5 mins to walk to bus stop to go into Venice Lucia station. About 7 mins walk to Interspar a big supermarket.
If I ever go back to Venice will definitely stay here again.
GGuest UserWe were a night we sleeped well, the room was spacious and we made a good breakfast. (ahead after our request). The only thing I can recommend is a cart where the hotel's parking is located. (In this period they are doing work) and it was hard to find.
If I have an opportunity, I will certainly return to that structure.
AAnonymous UserThis is absolutely the right place to stay if you're visiting Venice! It's just a 10-minute train ride to Venice (for 1.5 Euros), and staying here also exempts you from Venice's access fee. The room was very spacious and clean, and the bathroom was equally roomy. The location is incredibly convenient, being only about 30 meters from the train station – literally just across the street. What's more, despite its proximity to the station, it was surprisingly quiet. There's a small gym available, which is perfectly adequate. Just a word of caution for Mestre: do be mindful of your belongings, and it's advisable not to venture out after dark.
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