another great stay at this hotel
everything very good
this time a big groups also booked this hotel, hence needed to wait for sometime said elevators, breakfast
would definite book the same hotel when retutn to verona later 😊
Very nice hotel, very clean, modern rooms, coffee machine with capsules, everything you need in the bathroom which was also spotlessly clean! Great stay, very good breakfast
I loved my stay in this hotel, it’s a castle but has comfortable and newly renovated rooms with great lighting. Breakfast was also delicious, and it was convenient to travel to Venice from there. Highly recommended!
Although there is only a gas station across the hotel. But the location is still excellent. The bus stop to Venice and the airport is right outside the hotel. The bus takes 8 mins into Plazza di Roma. The hotel sells the bus tickets. And there are two buses and the timetable is very regular. We never had to wait more than 10 mins for a bus. So so convenient. The swimming pool also very good, not very busy. Breakfast was ok. Staff were extremely helpful with info, in particularly getting to venice and the airport.
A really friendly and accommodating team!
Everyone was super friendly, at reception, at the bar and also the cleaning team. The cleaning team cleaned extremely quickly and cleanly. The breakfast was fine, it was the same every day. The pool was very pleasant. The only thing to complain about was that you only get one pillow, which was quite thin and flat. The rooms are also a bit thin and you can hear people talking on the balcony. Otherwise a really great hotel with a perfect location!
The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.
I give full marks to LUCA in the lobby bar. She is tall and handsome and provides good service. The room is relatively large in Europe and the decoration is also the standard of Hilton hotels. The lobby bar is very good and the restaurant is average.
At this hotel, you are only 5 minutes walk from everything you need to see. The reception is welcoming, the room was comfortable and the breakfast was what you need. Easier to get to from the railway station and then you are right in the heart of the city. I would recommend this hotel.
I always choose this hotel when I go to Milan. It's only 2 minutes from the highway, very convenient, and there's no traffic jam. The hotel quilt is very comfortable and clean. Parking in the city center is troublesome, expensive, and the environment is poor. The public security is also worrying. It's more convenient to go around in the city center or in the suburbs. There is a large Japanese restaurant and shopping center next to the hotel, which is very convenient for eating and drinking.
Very Good
59 reviews
8.6/10
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DKK 537
per night
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8.9/10
Very Good
1103122****It's an international chain hotel, so everything is generally excellent. The rooms, restaurant, and bathrooms are all well-equipped, and the facilities are comprehensive. A brand-name hotel you can trust.
YYunyanThe hotel is about 5-8 mins walk from the Mestre station which is convenient. There's an Asian supermarket nearby and opens until late, it is easy to grab cold drinks and snacks (we visited in June with heat wave in Italy). The hotel has a fitness centre which my husband loves it. If you would like to visit the main island, it needs to take a train from Mestre station to Santa Lucia station for about 10 mins. Unless you have the Trenitalia smartphone app to buy the train ticket online (Italo train does not run this route, Trainline app requires a relatively high handling charge), need to line up at the vending machine to buy the train tickets. There's a big restaurant opposite to the hotel which provides all day dining from breakfast to gelato. There are a few bus routes from Mestre to the airport, all stops are near to the hotel, you could choose the one with the right budget and duration. Be reminded to register to waive the Venice access fee (EUR5.00) if you plan to visit the main island during peak days, check with the hotel for details.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
GGuest UserThe hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again.
Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it.
At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son.
In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund.
I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception.
MMartin SnellingWe recently stayed here for 5 nights to take in the sights of Verona and surrounding cities. While I can't complain about the price, and for that, it was a bargain, there were a number of issues that resulted in a less than perfect rating.
The location: While it looks close to the main train station, it is about a 25 minute walk. However the 23/24/73 buses run regularly and pick-up / drop-off very close to the hotel
Lidl: next door to the hotel is a Lidl - it was a godsend and well worth visiting (if only for the fresh cheese focaccia).
The hotel itself was very clean but:
- The rooms have wooden floors and the walls aren't super-thick. So, when someone checks in to their room nearby, you can hear everything. At midnight, it isn't great when they're walking in heels across the floor.
- Lack of plug sockets - there was one usable plug in the room that is shared with the kettle, and one in the bathroom!
- Air conditioning (or severe lack of) - the rooms have air con, however, it wasn't switched on and I was told by reception that at this time of year (October) they don't have it switched on. The room temp was in the high 20s which led to us not actually sleeping under the covers - we spend 5 night sleeping on top of the bed as the room was just too hot. We couldn't sleep with the window open as their was too much noise from outside.
- The toilet flush was leaking 'hot water' - but this was repaired / replaced with a different toilet flush
- Staff: They were helpful when housekeeping has vacuumed up one of my wife's earrings, but didn't offer any assistance with regards to the heating in the room
TTDorisThe shuttle boat we booked with the hotel cost 22 euros per person and took us directly to the hotel entrance, which was a great experience. It was perfect for enjoying the beautiful scenery of Venice without anyone else around. You can also take a bus directly to the entrance. I didn't visit the Glass Island last time, so I wanted to explore it this time. The hotel is right outside the scenic area, so it was a great place to wander around. The bus from the entrance goes directly to the main island, which is quite convenient, but you still have to walk a bit to the boat station. The room was average, not very clean, and the view from the window was lacking, so choose carefully if you mind. I stayed at a five-star hotel in San Marco on the main island last time and was dissatisfied because it was too old. I wonder if Venice is just like that. The beautiful weather and the beauty of Venice these days may make up for some of these shortcomings.
AAlvinOngThis is an ideal studio hotel. There is a small kitchenette with induction cooker and microwave. Also a dishwasher and fridge. All cutlery, pots and pans are there. Supermarket (Interspar) is just 5 mins walk away. There are a few eateries nearby the hotel. All the staff are friendly. We were met by staff Hinda who was super helpful. There is also a laundry room on ground floor.
To go over to Venice just need to walk across the road to the bus stop above the flyover bridge. Many buses go to Venezia, 2, 7, 7E, 8E.
The train station is about 5-10 mins walk from hotel.
Highly recommend this hotel to anyone going to Venice.
GGuest UserMy wife and I checked in on a Tuesday after getting off a 9 day cruise. We arrived earlier than we had expected and earlier than check in time. They jumped right on getting our room ready, that same night my wife started getting very sick. I went to the mall, that is just down the street from the hotel, and picked up some covid test kit and found out that she had covid. The staff jumped through hoops to meet our needs, Called me cab to take my wife to the hospital, furnished bus route and schedule, extended our stay by 2 days helped with finding a drug store where i could get meds for the wife then called me a cab to get me there. There is much more that they assisted me with while there and showing concern for the wife's health.
The breakfast buffet was the best I have ever seen and service there was great.
Highly recommend this hotel for your stay,
GGuest UserWe were a night we sleeped well, the room was spacious and we made a good breakfast. (ahead after our request). The only thing I can recommend is a cart where the hotel's parking is located. (In this period they are doing work) and it was hard to find.
If I have an opportunity, I will certainly return to that structure.
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