Posted on Jul 27, 2025|Standard Double Room
Guest UserAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
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Price per night fromJPY 13,362
Posted on Apr 26, 2026
Guest UserThis hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
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Price per night fromJPY 12,504
Posted on Feb 24, 2026
Guest UserThe location of the hotel is great. Walking distance to Bullring and most shops and restaurants. But the carpark is a bit of a walk through a not so nice area. Plus the closer car park is not 24 hours. So one night after a dinner that finished late, I missed the closing time of the car park and had to park at the car park that is further away.
For cleanliness, the room is generally clean. But the bath towels were not clean. Out of the 6 nights I stayed there, 3 nights I had to ask for replacement towels because the new towels put in my room has various stains on them.
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Price per night fromJPY 14,244
Posted on Jun 27, 2026
60+peipeijieFirst time staying at a B&B and it was a great experience! The train station is close by, as is the city center, and the surrounding area is really convenient. Especially handy for Moor Street Station, where you can catch the train to Shakespeare's birthplace – don't go to the wrong one! The large shopping mall has a fantastic design too! If you want to know more about Birmingham, check it out! 👀
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Price per night fromJPY 7,470
Posted on Jan 10, 2024
Guest User
Good location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
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Price per night fromJPY 11,761
Posted on May 22, 2026
Guest UserI recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay.
Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving.
I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning.
Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead.
Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable.
Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating.
As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable.
What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit.
I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations.
Kind regards,
Karolina
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Price per night fromJPY 18,118
Posted on May 7, 2025
Guest User
This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
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Price per night fromJPY 11,297
Posted on Sep 17, 2025|King Room
IPATravelsOverall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.
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Price per night fromJPY 11,738
Posted on Jun 14, 2026
Guest UserStaff friendly and welcoming. They kindly arranged a complimentary birthday treat in the room. Grateful for that.
Room was clean, spacious enough with 2x double beds. Bathroom
With shower clean.
Breakfast was lovely.
Really enjoyed our stay.
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Price per night fromJPY 13,594
Posted on Apr 2, 2026
Pipixiahouhou
It was an average experience. The hotel is quite old, but considering the price in Europe, it's understandable. Slippers and toothbrushes can be delivered to your room if you call the front desk, which was a nice touch. It's very close to the train station.
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Price per night fromJPY 15,705