Hotels With Gym in Basque Country, Spain

I stayed in a room on the first floor this time. It was very clean and quiet at night. The front desk staff were very helpful, and you could borrow umbrellas from the reception. Breakfast was just okay, with not much variety. Parking was 20 euros a day.

It was a pleasant stay, parking is free and easy scross the road which is a bonus. Although this place is attached to another hotel which is much more impressive, it makes you jealous you are not there!

I had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and always willing to help with a smile, making me feel genuinely welcome. The room was spacious, spotlessly clean, and beautifully maintained, with a very comfortable bed that ensured a great night’s sleep. The hotel’s facilities were excellent, and every area was well looked after.

The staff were welcoming and especially attentive to our arrival with our 2-year-old son. The breakfast was very comprehensive, and the staff were friendly. Our only slight complaint was that the room was a little warm, and we couldn't seem to adjust the ventilation. We would still recommend this hotel.

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

The room was very nice, with a high-end feel, and a welcome champagne was provided. The front desk service is enthusiastic, helping to make restaurant reservations and providing various information. It's a little regrettable that there is no big mirror in the room, so I can't take a look at my whole body. I don’t know how celebrities would react if they tried on clothes without a full-length mirror when they came to stay.

Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense

Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city. What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage. The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers. We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom. The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.

Beautiful rooms with nice bathroom, great shower. Soundproofing could be better. Having a bath a hear the tv from the next room, should not be possible in a hotel like this, also the slamming doors, was not great. Staff in the hotel are super, from housekeeping till reception. The restaurant is fantastic, fantastic wines. And probably one of the best burgers I ever had. If you stay at this hotel, you have to visit this restaurant. I simply loved it. Free parking near the hotel, even with vans or minibuses. Despite the fact that soundproofing could be better, next time in San Sebastián, this will be my first choice.

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.