Posted on Jul 9, 2025
Guest User
Hello!I liked everything, but want to complain about one of your workers. His name is Elsit Koraj. In my room was not brush and toothpaste. I asked in reception about it, then Elsit Koraj said that he will tell workers to provide me. Then after 10 minutes he came by himself to my room, I wanted to take brush then he said “Can I come in? “. I thought he want to put by himself. But he entered to my room looked around then asked am I alone. Then asked if he can seat, it was very strange . Then I asked to leave my room. After 15 minutes he called to room phone and told “I was in gym, I ran, can I take shower in your room?”. I was angry and told that I will complain to him. That day was afraid to go down because thought only he is in reception and locked my door. Next day I wanted to complain and asked him to call administration. Then he blamed me that I allowed him to enter my room. what is this? What kind of service is this ? When I asked his full name he replied that no need to complain and than he has family and kids. I don’t care about it. You have to prevent others girls from it. That fact that I am young alone foreign girl not means that he can and tell anything he wants. I paid for what? I chose the best hotel for myself, paid not little money for what? For harassment? I was so annoyed and will leave my review everywhere and wil complain. You have to prevent others from him! Also when I asked to invite someone higher rank, he invited sale director. But he was just protecting his colleague telling how long he working there. He even didn’t listen me. I was post in instagram and tiktok, I have enough followers! If you will not take action in relation to him. Also he justified his actions by saying that he was checking whether I was a ********** or not and also accused me of letting him in!!!! What a humiliation!!!
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Price per night fromVND 5,147,047
Posted on Dec 1, 2024
NoraLeon
I enjoyed my trip at the hotel. All staff were very kind. I was a little nervous because of the missing payment at the entrance. I was tired from the journey and they could have taken this into consideration and sent me to my room and then taken the remaining payment later. At least I expected such kindness. But my entire stay from that day onwards was so wonderful. The room was clean. However, the bathroom supplies were not as written and were missing. For example, it was written as there is a toothpaste. I did not buy toothpaste accordingly. But there wasn't. These are sensitive issues for me. And most people choose their hotel according to what is written in the room. If such sensitive issues are taken into consideration, the hotel is very wonderful, its location is central and you can almost go everywhere on foot (if you like walking). It is both quiet, the employees are great, the housekeeping lady is very polite and meticulous. Except for a few things, I was very pleased. If I go again, this is the hotel I will choose.
Thank you for everything!
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Price per night fromVND 1,503,806
Posted on Jul 8, 2026
Guest UserI recently stayed at the Mercure Hotel, and overall, my experience was very positive.
The hotel stands out for its excellent cleanliness, comfortable surroundings, and efficient services. Regarding the location, the hotel isn't in the absolute city center, but this was a conscious choice on my part; I preferred to rely on the reliability and standards of the Mercure brand. In any case, this wasn't an issue as the city center is quickly accessible, and local taxis are very affordable.
The only minor inconvenience I encountered – which I'm bringing to Trip.com's attention so they can follow up with their partner – was regarding the application of the city tax. Even though I was traveling alone, during check-out, the hotel initially demanded payment for two people, based solely on the fact that I had booked a double room. However, the city tax applies to the individual staying overnight, not the room itself. The taxable event is the actual overnight stay of a single guest. Although the issue was eventually resolved, I feel it's important to report it to prevent other solo travelers from encountering the same problem.
Overall, it's a highly recommended hotel where I would gladly return.
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Price per night fromVND 1,926,267
Posted on May 28, 2024|Accessible King Room
Ignatius Paul
The front desk staff were extremly helpful and assisted us with many adhoc requests and queries. I especially wanted to highlight the great job done by Daila, she was friendly and made our stay more memorable.
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Price per night fromVND 2,806,071
Posted on Jul 22, 2026|Deluxe Double Room
Nancy DeeTravelled to Tirana and hooked this hotel for 1 night only as i was in transit. Good value for money, decent breakfast. Hotel had all the amenities needed. Another reason why i chose this hotel is there's free parking, though it was tight but the staff were helpful enough to help with parking my car. Overall experience was good for the price.
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Price per night fromVND 1,899,136
Posted on Mar 11, 2025
CocaAchim
Amazing staff (reception and restaurant), very nice spa, in front of the hotel you have the bus station that takes you to city center, on the other side of the hotel there is the bus station that takes you to Durres city at the beach
Big rooms, good hot water pressure
The hotel restauranthas amazing food and it's cheap!!!!
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Price per night fromVND 2,065,795
Posted on Sep 2, 2025|Deluxe King Room with City View
Guest UserThe interior design is truly elegant and the breakfast was delightful. For a 5-star property, a wider selection at breakfast would elevate the experience even more. The addition of a pool and a refined bar area for evening drinks would perfectly complement the hotel’s atmosphere. Overall, a refined and enjoyable stay.
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Price per night fromVND 6,135,374
Posted on May 4, 2026
Sofia NessHad a wonderful birthday holiday in Arka hotel ♥️♥️♥️ lovely and aesthetically pleasing beautiful hotel, one of the best in Albania! A must go! Great service xx
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Price per night fromVND 3,034,743
Posted on Jul 18, 2026|Superior Twin Room
Guest UserStaffs are friendly and helpful. Swimming pool and the sauna are amazing. Big shopping mall 5 mins walk. Breakfast can be improve.
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Price per night fromVND 1,623,955