This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
I had the opportunity to stay at Zenith Kuantan, and overall, it offers a comfortable and pleasant experience suitable for all types of travellers, especially families.
🧼 Cleanliness – 4/5 (Good)
The rooms and hotel areas are well-maintained, clean, and tidy. Although there is some room for minor improvements, the overall cleanliness standard is still solid and comfortable.
📍 Location – 5/5 (Excellent)
The hotel’s location is its biggest strength. Situated in a strategic area close to the city centre, shopping malls, and plenty of dining options, it’s perfect for guests who want easy access to various attractions and amenities.
👨💼 Service – 4/5 (Good)
The hotel staff are friendly, helpful, and welcoming. Check-in and check-out processes are smooth. While response times could be slightly improved, the overall service quality is good and satisfactory.
🏊♂️ Amenities – 4/5 (Good)
The facilities—including the swimming pool, gym, and other amenities—are in good condition and well-maintained. Families will appreciate the available features. Still, there is some potential for upgrades to enhance the overall experience.
⸻
🎯 Overall Verdict
Zenith Kuantan is a solid hotel choice with an excellent location, good service, and a clean, comfortable environment. It suits families, couples, and solo travellers who want a balanced stay with easy access to the city.
If you’re looking for a well-equipped hotel in a convenient location, Zenith Kuantan is definitely worth considering.
Very old building, old facilities.. but overall still a good stay
1. The escalator was too old, it took at least 1min to get the door opened.. please upgrade a better lift
2. We stayed in Fushcia building, big room, with living room, dining area, a queen size bed, a dressing area, spacious bathroom, a bathtub - cost for RM290/night on a weekend. I feel is worthy. Given shampoo, shower gel, lotion, muji toothbrush and colgate toothpaste, shower cap, vanity kit and sanitary bag. Also, in the cupboard, there is laundry bag and slippers. Only the heater will automatically stop working after sometimes when we shower. Overall worth a 3/5 for me.
3. Talking about the activities, limited. No shows, no fun, no vibes. Suggest to revamp and reopen to attract more local tourists. Current situation is, most locals come for one day trip and foreign tourists only will choose to stay here. Without fun activities, there will not be much reputation built
The Chateau is a family friendly resort, it is also a great place for events like weddings or celebration.
When you arrive to the chateau, it feels as if you were in a fairy tale, castle in the woods. The condition and maintenance of the chateau is awesome, very cozy yet grand at the same time. The staff are very friendly and welcoming to their guests, providing top notch service. There are many different locations to explore and activities to do around the facilities, which make the stay a very eye opening and entertaining one. The room was beautiful, interior design to perfection, very comfy and clean, definitely had a good rest. The food provided at the chateau, one mouth watering meal, it definitely satisfied our taste buds.
Overall the experience at this hotel was fantastic, one that I would recommend to many. I would definitely come back again in the future.
We had a great stay at Swiss-Garden Hotel Genting Highlands with our 6 year old. The room was very spacious and super clean, which made travelling as a family much more comfortable. Everything felt well maintained and tidy.
The rooftop swimming pool was a lovely bonus — clean, relaxing, and a great spot for our child to enjoy while we took in the views. The hotel had a calm, family-friendly vibe, perfect for a short getaway.
Overall, a comfortable and clean hotel that works really well for families with young children. We’d happily stay here again!
We chose Japamala Tioman for our wedding anniversary and this boutique resort did not disappoint. Service was impeccable from the time we were picked up at the ferry terminal at Kampung Genting until the time we left.
Kudos to the manger Kenny and his team for their hospitality in making our anniversary memorable. Food was in general above average (dessert was fantastic) and some dishes were a bit salty as we don’t consume too salty food in our diet. We gave feedback and to our surprise the staff took it seriously as our subsequent dishes served weren’t as salty. The rooms are clean and the sea view fantastic, allowing us to take in the magnificent sunset views every evening.
Not much to do, as this resort is more for guest to disconnect. Hiking to Batu Permata and to Kampung Genting was doable. Canoeing and snorkelling by the resort was great.
Overall we enjoyed our stay there. Thanks Japamala!
My family and I enjoy our stay. We were given a family suite at the 1001 Nights (Tower 3) instead of Wyndham (Tower 1), but we love it. The view from our suite at Level 42 was breathtaking because we were literally above the clouds. The breakfast buffet was marvelous with large spreads. We definitely will come back to this hotel again.
Nice and clean environment 🥰 The view is beautiful, the staff are very friendly. I brought my baby in a stroller and they allowed me to use the lift to get to the room. They also provided the baby cot with clean bedding for my little one. 🥰
In short and sweet, I can say it’s a perfect weekend gate way. Room was clean and cozy. Room comes with 2 super queen bed, coffee and tea maker. Not the most TV channel you can get but the available available selection are good enough. Like the shower pressure. Ideal location for a weekend out of the busy city.
Highlights :
1. Excellent services staffs in Reception with a warm smile.
2. Greeny ambience
3. Good facilities of bar, pool and gym
4. Suitable for families , couples and aged people too.
5. Good for couples with infant !
6. I noticed ramp for wheel chair access here !
7. Good deal in Trip.com.. Thanks a lot for Trip.con to find this hotel.
The hotel was nice and spacious but the location was quite ‘ulu’. Quite abit of a climb if you travelling there without transport so walking on foot to nearby eateries is going to be very tiring. But overall the breakfast was good, services are great and the i am satisfied with everything the hotel able to provide.
Very Good
372 reviews
8.6/10
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8.4/10
Very Good
LLim Wai YeePros:
1. Check in staff very helpful
2. Cash deposit RM200 refunded upon check out
3. There’s a link bridge connecting to Geo Resort Hotel to go out to the eateries area
4. Lots of eateries, convenient shops around this location
5. Rooms are clean
Cons:
1. Balcony sliding door lock not functioning
2. Common toilet shower area floor trap clogged, we have to stand in the dirty water to bath
3. Hair dryer wiring exposed
4. No ceiling fan in 2 bedrooms
5. Not enough towel hook
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
GGuest UserWe had a great stay at Swiss-Garden Hotel Genting Highlands with our 6 year old. The room was very spacious and super clean, which made travelling as a family much more comfortable. Everything felt well maintained and tidy.
The rooftop swimming pool was a lovely bonus — clean, relaxing, and a great spot for our child to enjoy while we took in the views. The hotel had a calm, family-friendly vibe, perfect for a short getaway.
Overall, a comfortable and clean hotel that works really well for families with young children. We’d happily stay here again!
LLeon TMThis is my first time staying at this hotel. The location is perfect, near Kea farm market and EQ strawberry farm, both within walking distance. Plus, parking is free. However, this hotel is quite old, and the cleanliness needs some work. The breakfast buffet is just fine for a quick bite before heading to the strawberry farm. I'd recommend it if you're looking for a great spot near Kea farm, but if you want a more comfortable stay, you might want to look elsewhere.
GGuest UserAlthough the hotel is a bit old, it offers great value for money. The beach is beautiful, the environment is relaxing, and everything is clean and well maintained. I truly enjoyed my stay here and will definitely come back again!”
GGuest UserI hope they can improve the self check-in machine. When I finished checking in, the receipt didn't come out of the machine, so I only knew my room number but not which floor it was on. I asked a staff member, and they just told me to take a number and wait in line, which took a long time. All I needed to know was the floor, but it ended up being such a hassle.
Here's a suggestion:
It would be great if they could improve this. Even though the room number is shown during check-in, the floor isn't included in the system. At the very least, if the receipt paper runs out, guests could take a photo of it with their phone, which would avoid so much trouble.
Alternatively, they could allow us to enter our email to send the receipt there, and then provide a QR code for us to scan ourselves.
GGuest UserHuge room for 2 persons. Room is clean & very attentive staff. Stayed in the valley wing so need to change lif to reach the room & it was a bit confusing! Overall it is good & reaching expectations 👍👍👍
GGuest UserThis is our 3rd time booking for this hotel. Unfortunately, we are not so pleased this time. Lift at Tower was not working well during check out time which was very stressful as many people need to use during that time. Only one lift is working out of the 4 lifts. We ended up using the cargo lift.. Housekeeping did not clean our room on day 2.
TTaogehWe had a wonderful stay at Cameron Highland Resort. The service was excellent, and the staff were very friendly and welcoming. Breakfast was a highlight – everything is freshly cooked to order from the menu, so the food came hot and delicious. Truly a delightful experience, and we will definitely visit again!
RRezal Syadanie Abd RaniI love to stay here very much. Came with my family for a short stay, we enjoyed our time here due to its spacious villa, located in front of the beautiful beach of Cherating, got private pool thats one of the most important part, excellent hospitality by the hotel's staff, the foods were great! And got free snacks and soft drinks too in the fridge.
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