Hotels in Genteng Subdistrict,Genteng85% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and it feels like home! Very good! It is a hotel worth staying in for travel, vacation and business trip!
Hotels in Embong Kaliasin,Genteng85% of visitors choose this area
RRonald Ramakers2026.01.12
We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel.
Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities.
Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by.
The food choice is much less than Ciputra and Swiss-Bel Malang.
However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang.
One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon.
This is unhygienic and not tasteful.
This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Hotels in Genteng Subdistrict,Genteng85% of visitors choose this area
GGeorge chun2026.02.12
The hotel's surroundings are very lively, but the hotel's own restaurant serves delicious and affordable food! Highly recommended. The breakfast is Indonesian style and very rich. Overall, it's very clean and convenient for visiting various attractions.
The hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.
to be honest all the staff was very helpful and respectfull and the hotel rooms was nice and clean and the breakfast 10/10 would definitely recommend this hotel
Hotels in Gubeng Subdistrict,Gubeng15% of visitors choose this area
Ssasya2025.09.01
The hotel is centrally located. While accessing the main road involves a slight detour, overall it's fine, and it's not too far from the main road itself. The rooms are compact, but it's a viable option for a transit hotel. The staff are friendly and very helpful. The TVs come with Netflix, so it's a good option when you don't feel like going out during the day, especially given Surabaya's scorching heat.
Hotels in Gubeng Subdistrict,Gubeng15% of visitors choose this area
MM59437****2025.07.05
The location is quite good, and the lobby decoration is impressive, but the rooms are just average and a bit small. However, the price is incredibly reasonable at just over 300 a night, making it excellent value for money. The breakfast is also very generous.
Hotels in Kedungdoro,Tegalsari85% of visitors choose this area
Rryancwc2025.12.03
I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!
Amazing
232 reviews
9.4/10
Price from
TWD 2,295
per night
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8.4/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
JjetlaggerWestin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming.
The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
EEka _ GreenThe room was fine. The TV remote needs checking; the batteries might be dead, as it wasn't fully functional. The room key also frequently malfunctioned; when I took it out and tried to re-enter, the door wouldn't unlock. Being on an upper floor, it was quite a trek from the room to the lobby just to report these key issues. However, the service was excellent!
GGuest UserVery polite and helpful staff, good variety of breakfast. Complete gym facilities for work out. Hopefully more parking space will be provided in the future.
GGuest UserThis was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
AAlex88Location wise is debatable as you need to see what tour itinerary is.
Because the best location would be central.
But overall its a rather decent hotel
Not a really impressive breakfast but it can get by.
Would not say its worth it.
But the overall vibe of the hotel is pretty good
GGuest UserWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
GGuest UserThe rooms have all been renovated and everything is perfect. Even the hallways aren't outdated and feel clean. All facilities are well-maintained, including the swimming pool, jacuzzi, sauna, and steam room. Only breakfast requires a bit of a wait because it's high season and many people are on staycation, but overall, it's good.
GGuest Userlocated in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard.
the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street.
the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.
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