Posted on Sep 6, 2025
Guest User
Great place, well maintained, with swimming pools, its own rice paddies!, marvelous service. We've been here for one night, but had to regret our plan did not let us stay longer. Our objective was to trek Ijen, which is just 30 minutes away from here. The frontdesk can help you with the driver, the health check, tickets and supplying breakfast in a box. However, there is much more on site and around to make a longer stay enjoyable.
Show more
Price per night fromAED 115
Posted on May 12, 2026
Guest UserHotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.
Show more
Price per night fromAED 452
Posted on Jan 15, 2025
Guest UserOur 2nd time staying at this hotel. It was in a good neighborhood (many street food vendor at night). Good service (fast check-in/out), suitable parking space. Overall a great stay for us.
Show more
Price per night fromAED 102
Posted on May 25, 2026
Guest UserHighly recommend staying here if you love animals!! Loved that i could view the animals with no crowd and even feed them. We also visited taman safari prigen which was a short ride away. Staff were friendly and the room was clean. The view around the resort was amazing as it’s elevated and theres mountains around.
The hotel only has a swimming pool in-terms of amentities but the main focus is the animals.
It’s abit confusing but the resort is located inside taman safari prigen. The resort itself has animal enclosures on the resort grounds and allow guests to view the animals up close and at any time. But the feeding and giraffe breakfast/dinner is available with extra charges.
There is a free shuttle/car to take you to taman safari prigen, but the hotel price does not include any taman safari tickets or activities, so those have to be paid for separately.
Show more
Price per night fromAED 168
Posted on Feb 12, 2026
Hadi_Mulyono
This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.
Show more
Price per night fromAED 125
Posted on May 8, 2026
Aimaaaan
We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I.
From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable!
The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special.
Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious.
One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here.
We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory.
The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there.
Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again.
And once again, special thanks to Wike you are a star ⭐
Show more
Price per night fromAED 180
Posted on Nov 27, 2025
Lysanderdennis
My first experience stay here, it is good hotel,despite it’s quite old hotel,only the gym facility didn’t meet my expectation
Services are great!
Show more
Price per night fromAED 101
Posted on Jun 18, 2026
AowupimengwangFor a quality hotel stay in Surabaya on a budget, this is an excellent choice. The hotel boasts a superb location, just 3-5 km from the city center, offering convenient access to key attractions and major shopping malls. It's also well-situated for trips to Mount Bromo, allowing you to bypass city traffic.
The overall value for money is outstanding. The facilities are comparable to modern hotels in China. The bedding and pillows are exceptionally comfortable, and the rooms come with high-quality bottled water. The shower experience in the bathroom is also very good. The front desk staff are friendly and accommodating, making communication a pleasant experience. The overall architectural design of the building is visually appealing. I highly recommend this hotel to visitors to Surabaya, especially those looking for a high-value travel experience.
Show more
Price per night fromAED 113
Posted on Nov 26, 2025
RyanTripsThis was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference.
We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices.
Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment.
I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team.
Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!
Show more
Price per night fromAED 148
Posted on Nov 3, 2024
Firzahardyn
One of the good hotels to try. Because there are many strategic places that sell cheap food and sungi because the location is in the middle of housing. The weather is cool and there is also a swimming pool. Suitable for families and couples for weekends or long holidays
Show more
Price per night fromAED 34