Posted on Aug 3, 2026|Deluxe King
Anonymous UserI stayed here for 3 nights, and this is my honest review.
The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room.
Pros:
1. The rooms have been fully renovated and feel modern.
2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C.
3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that.
4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away.
5. The lobby is spacious and looks luxurious.
Cons:
1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms.
2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque.
3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak.
4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard.
5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone.
6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating.
7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric.
8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account.
Overall:
I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.
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Price per night fromSAR 153
Posted on Jul 10, 2026
ToeterTeunWe really liked our accommodation and initially we booked it to hike mount Ijen, however pick up would be around 01:00 so we decided to skip it.
Breakfast was good, would recommend including it.
Rooms were nice and spacious, bathroom was a bit dated, could use some work.
Staff very friendly but because of a language barrier we assumed laundry was free, at least that's what some staff member told us after we asked. However it was as seen on the booking just 2 pieces a night (f.e. 2 shirts).
At the bar the sold beers that were not on the menu. Beers on the menu were advertised with a price that included service charge and tax. The Beers they actually had and sold didn't have that included.
All in all we really liked our stay but these were some experience that were a tad disappointing. In the end I still highly recommend to stay here to relax.
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Price per night fromSAR 81
Posted on Jun 8, 2026|Superior Room
Anonymous UserOverall, my stay was quite good. The staff service was friendly, and the hotel facilities were comfortable. However, there are a few things that could be improved for the future.
During check-in, it was already close to 2:30 PM. When I asked when the room would be ready, I was told to wait and that I would be called. Given that the check-in time had already passed, I had hoped the room would be available sooner, as it cut into guests' rest time. For a reputable hotel like Aston, I believe timely room availability is a crucial part of a comfortable stay. In fact, at some other hotels in the same area, rooms are accessible even earlier.
Furthermore, I believe the breakfast food options could be improved. Considering Aston's standard and reputation, I had hoped for a more appealing and diverse menu to provide a more memorable experience for guests.
Thank you for the service provided. I hope this feedback can be used for evaluation to enhance the quality of services in the future.
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Price per night fromSAR 99
Posted on Aug 9, 2026|Deluxe Loft King
Ae^xI highly recommend this hotel! The breakfast is incredibly lavish, and the staff are super friendly. The Echo Lounge offers amazing panoramic city views, and there's a pool too.
If your room faces the mosque at night, you can hear the call to prayer, which is quite interesting. Instead of rushing through your trip like a 'special forces' tourist, consider staying here longer. You can hire a car from here to visit Bromo, Sewu Waterfall, the mosque, and explore the fish market and old town. Enjoy a traditional local black coffee, delve into colonial history at antique shops and the Heroes Museum, and chat with the locals (I strongly advise against shopping malls, they're so boring!). That's what real travel is all about, isn't it?
(!!Breakfast staff like Ducan and Adrian were incredibly welcoming to me!!)
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Price per night fromSAR 169
Posted on Jun 14, 2026
AnmimomiExceeded my expectations! The location is super convenient, close to both business areas and attractions. The room was spacious and comfortable, and the bedding was as soft as ever, making it incredibly easy to sleep. The service was thoughtful; I felt warmth and smiles from check-in to check-out. Breakfast was abundant, offering both international cuisine and authentic Indonesian flavors. The pool had an expansive view, perfect for gazing at the city skyline. Suitable for both business and leisure.
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Price per night fromSAR 454
Posted on Sep 8, 2025
Guest User
I stayed at the hotel during my trip to Indonesian Volcano. The room was very large. However, it took about an hour from the hotel to the jeep transfer point to get to the volcano, as it took 5 o'clock to reach the viewing point.
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Price per night fromSAR 119
Posted on Sep 10, 2026|Deluxe Room with Hill View
HakkaGirl
Indonesia offers a wide variety of accommodations, and I chose this one because a friend who visited last year raved about it! I saved it as a potential option, and later, when I started looking into volcano tours in Indonesia, I realized I could combine both! So, the 'breakfast date with giraffes' on my bucket list was finally checked off!
Quick review: Diverse experiences, excellent breakfast, and simple yet tasteful rooms (not super luxurious). Highly recommended for animal lovers!
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Price per night fromSAR 161
Posted on Jun 18, 2026
Hans0708ARTOTEL TS Suites Surabaya (historically known as TS Suites Surabaya or listed as ARTOTEL Hayam Wuruk Surabaya on some booking channels) is a trendy 4-star lifestyle boutique hotel with best locations
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Price per night fromSAR 120
Posted on Sep 18, 2026|Deluxe Executive With 1 Kingsize Bed, Mountain View
Yue ling
Great hotel for families with young kids - big heated pool with giant water slides. Breakfast has all kinds of Indonesian, Asian ans western choices. The stay comes with complimentary family photo session where you get one free printed photo with frame and you can pay for additional digital photos. The photographer is
great with kids and very patient. Will come back!
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Price per night fromSAR 176
Posted on Jun 18, 2026|Cozy King
DanielFYXAfter visiting the waterfalls and volcanoes, I was exhausted when I returned to Surabaya, but checking into this hotel was so comfortable. The environment is great, and the front desk staff are very welcoming. The hotel's location is also excellent; even though I was too tired to shop, a walk around the area was very pleasant. Surabaya is much cleaner and prettier than Jakarta. I'll definitely stay here again next time I'm in Surabaya.
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Price per night fromSAR 82