Since 2017, the Swiss-Belinn Luwuk is the place we always stay whenever we are in Luwuk.
We are always welcomed very pleasantly every time we come back.. The staff are always very friendly and helpful. From the receptionist Yunia, to Rini, Sherley, Rheza and specially ELL who are always smiling and attentive, in the restaurant at the buffet breakfast (which is plentiful and has good variety)
The only downside was some of the food quality from the ”a la carte menu” in the restaurant in the evening and how long it took to produce the food.
For example it took 40 minutes to an hour to make Nasi Goreng. I also ordered a whole fish on two occasions and it almost inedible.
The rooms are still well appointed. With comfortable beds and good bathrooms.
Overall, if I am visiting Luwuk I will continue to stay at the Swissbel.
This trip is a business trip, the hotel room quite nice for business short trip. It is a new hotel, I didn't take breakfast because I took early flight. The overall the cleaning and the facilities is new and nice place for stay.
The hotel is located not far from the biggest mall in Palu. It is convenient to walk to the mall and back to the hotel. There is an Alfamidi (convenient store) across the hotel as well.
The room is big with decent amenities. But the water for shower is not always hot, it’s warm.
Breakfast menus are almost similar every day. The staff at the reception desk are kind, and helpful, and the staff helped me get my taxi driver at 4 a.m.
However, the staff at the breakfast room should be trained again. There are no spoon, fork, tissue, coffee, cream and sugar on each table if you sit outside. One of the staff threw his sandal to the cat when he saw it walking around the outside area of the restaurant which is rude. Another time, I put my book on one of the tables inside and I went to take other food but they cleaned my table and put my book on the chair which is disrespectful.
I hope the hotel fix this because I really like staying at SwissBel.
One of the great hotels located in downtown Palu. Friendly bf kind staffers, and provide a good selection of breakfast. The hotel manager will come to each table and have a little chit chat with the costumer. The room is spacious and clean. The pool is nice and close to the gym on the 3rd floor. You can see the things around the hotel from the pool. From this hotel you can go anywhere around downtown Palu. The only drawback is the internet. There are times when the internet is down for like 15 minutes. However, I don’t mind staying in this hotel again in the future.
When I checked in, the person in front of me took a long time to sort out/find a solution. I waited quite a while, even though there were other staff members who should have been able to help me.
The hotel interior seems to be heavily inherited; these days, the TVs are still manual. The chairs in the room are already unusable.
Disappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you.
It is one of the newest hotel in Palu. It is a great concept but average execution. Hotel visions as like the boutique hotel in French. European Classic type. I have twin room type one night stay and deluxe queen the next day . The twin room felt full packed of furniture and make no space to move around. Towels and bed are new so it was nice. The shower however was not enjoyable. Water flow out was terrible with no door make water flood out of the shower box. Inside the shower box, only found a bottle of body wash (but no label) and no shampoo. Breakfast is average, open kitchen is a bit noisy. Sofa tables are rarely used because of table high position makes no sense when eating.
Newly opened hotel, the staff are very friendly and the room is clean. The restaurant tastes good and the price is slightly more expensive. The highlight is that there is a swimming pool with a sea view, and the sea is yellow 🤪
Very Good
20 reviews
8.9/10
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8.1/10
Very Good
RResiaIt is one of the newest hotel in Palu. It is a great concept but average execution. Hotel visions as like the boutique hotel in French. European Classic type. I have twin room type one night stay and deluxe queen the next day . The twin room felt full packed of furniture and make no space to move around. Towels and bed are new so it was nice. The shower however was not enjoyable. Water flow out was terrible with no door make water flood out of the shower box. Inside the shower box, only found a bottle of body wash (but no label) and no shampoo. Breakfast is average, open kitchen is a bit noisy. Sofa tables are rarely used because of table high position makes no sense when eating.
GGuest UserThis trip is a business trip, the hotel room quite nice for business short trip. It is a new hotel, I didn't take breakfast because I took early flight. The overall the cleaning and the facilities is new and nice place for stay.
SShenzhenFoodieOne of the great hotels located in downtown Palu. Friendly bf kind staffers, and provide a good selection of breakfast. The hotel manager will come to each table and have a little chit chat with the costumer. The room is spacious and clean. The pool is nice and close to the gym on the 3rd floor. You can see the things around the hotel from the pool. From this hotel you can go anywhere around downtown Palu. The only drawback is the internet. There are times when the internet is down for like 15 minutes. However, I don’t mind staying in this hotel again in the future.
GGuest Usernew hotel and looks fresh. my booking including breakfast but instead of a full meal breakfast , it was delivered to room with limited choices such as Nasi Goreng or Bubur. the reason given was low occupancy so the full serving kitchen was closed. I would suggest the booking system gives the option of with or without breakfast so at least I can manage my expectation.
wifi connection was very slow.
smart tv is not working when I logged in to my netflix account.
FFrederickDisappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you.
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