Posted on Jun 26, 2025|Premier Queen Room
Guest UserThe hotel is close to the airport. The food was good for the price. The staff were very nice and friendly. The only reason i gave a 4 for amenities is because there is no pool. It's a pretty good hotel for the price
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Price per night fromMXN$1,123
Posted on Apr 9, 2025|Superior King Room
Guest Userwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
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Price per night fromMXN$1,634
Posted on Jun 11, 2026
Guest UserThis is my second stay at the Seven Oaks in a few months. The front desk staff was excellent for my arrival. Super friendly and helpful unlike my previous stay. This current receptionist set me up for a very pleasant stay. Sometimes the staff can make all the difference!
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Price per night fromMXN$1,188
Posted on Sep 2, 2025
Guest User
Amazing place to stay, very clean and great care. Also loved the breakfast included.
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Price per night fromMXN$1,087
Posted on Sep 1, 2021
김흥민The location is good.
There is a water park, which is noisy because there are many families.
The soundproofing is not very good.
Due to the complex structure of the hotel, it is difficult to find a room.
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Price per night fromMXN$1,578
Posted on Aug 23, 2024
Maimai_15
More to improve but staff are amazing. Thank you
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Price per night fromMXN$617
Posted on Nov 4, 2024
GibsonR
Very. I’ve facility, very clean and quiet. The staff was friendly and helpful as well as prompt services. I’d stay here again and tell my friends and family it is a great hotel.
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Price per night fromMXN$1,810
Posted on Apr 15, 2026
beetymko
second time staying here. Assigned room 222 Mattress that closest to the bathroom sagging from overuse is caused by the gradual breakdown of internal materials like foam, coils, or latex due to repeated pressure. It needs to be replace as it cause back pain. Breakfast is nah:( Mold on the cheese) please check. I liked the nightshift receptionist. very polite and easy going.
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Price per night fromMXN$1,614
Posted on Nov 6, 2023
Guest User
Good location. Quiet & safe part of town.
Staff was polite but not overly helpful.
Lobby area is nice but rest of hotel is average. I had a dog so maybe it’s just the floor they put pets on (2nd floor) but the hallway smelled extremely strongly of cat urine and the carpet was extremely wavy. Room was clean except for the carpet which had quite a bit of staining.
Pool wasn’t open which was 90% of why I booked this hotel which was annoying.
Breakfast was about average for a hotel in this price range.
Had I known the pool wasn’t open I would have booked at the Super 8 which is comparable in quality but much cheaper per night.
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Price per night fromMXN$1,619
Posted on Aug 4, 2020
YANHUAStayed with the children for one night, the location is very good, in the city center, and the hygiene is good. In a two-bed room, there is no problem with sleeping with a child. Check-in at the front desk is very quick, and check-out is also very quick. Breakfast has butter bread, muffins, yogurt, juice and fruit cups, large quantities!
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Price per night fromMXN$1,266