I chose this accommodation because it was the most prestigious in the city. The staff is very friendly and helpful. It has fantastic views from the pool and gym. The spacious reception with quality wooden furniture stands out, as does the chapel. The breakfast is extremely varied and delicious.
However, the room didn't feel as inviting. From inside, you couldn't see Mayon Volcano directly; you had to go out onto the balcony, which had no furniture, and lean quite far to the left. The sheets smelled good, except for the decorative pillow, which smelled really bad. The shower had signs of limescale, and the bathroom in general seemed to be cleaned very superficially. The furniture in the breakfast area should also be changed; the transparent plastic chairs are not aesthetically pleasing. There's an error on Trip.com that states it's a five-star hotel, but it's really not, and it shows.
Despite all of this, I would definitely stay here again for the staff and breakfast. Also for the dining options available throughout the day. It's worth noting that this hotel is supposed to be the best in Legazpi.
2 days of uma experience was awesome. Customer service is on point. The staff were professional and courteous. They also offered complimentaries which delighted us. The facilities are also user friendly and the place is good for a toddler to walk around. Very good experience and will likely book in the near future.
We had an amazing stay. Staff from reception to drivers are very accomodating & halpful. They upgraded our room from garden villa to seaview room. Food can be improve on dinner buffet. However breakfast choices & taste are good. Band in the dinner was great & they sang our requested song.
Overall, i will recommend & still come back some time with friends. Although an hour away from the city but the shuttle is a plus as we do not need to rent our own car.
This place is very cozy. Unique to its room size and cleanliness is superb. The food is giving..and it's location is along with the nearby fast food in the city.. I will definitely go back there for some future bookings especially spending nights before departure.
All Staff was accommodating, helpful and friendly. I booked a room with mayon view but according to them the room they received that I booked was just a de luxe room without mayon view. I received a great customer service tho with the polite reception staff. She gave me some options and with a minimal fee I got the room that I wanted. Thank you Miss receptionist sorry I have difficulty with names but I really appreciate your service and to the waiter too who served us pork pinangat at the restaurant. Kudos to you all!
Great
123 reviews
9.1/10
Check Availability
See All Hotels With Bar in Bicol
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
With over 1,500,000 hotels across 230+ countries and regions, Trip.com has options for every traveller. Unsure where to stay? Explore the site for great ideas and find the perfect stay!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.