This trip I stayed for two weeks. Hotel room is big; meet my basic needs. Front desk service can be improved as some of the staff are not very friendly and prompt in helping.
The staff at cafe provides good service ; however wish they have more choice of menu; especially vegetarian. Guests have 20% discount for dining or takeaway at the cafe.
Time to change some of the old bedsheets and towels.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
CConstance Choo2026.02.23
Traveling to Malaysia or having an overnight layover? Ditch those hard airport benches! Let me share my experience at Sama-Sama Hotel, the only 5-star airport hotel at KLIA T1.
✈️ If you're arriving on an international flight (at KLIA Terminal 1), whether you need a good rest after a long journey or have an early flight the next day, this hotel is definitely your top choice.
🚗 How to get from Arrivals to the Hotel?
(Includes shuttle service guide)
Please do not attempt to walk with heavy luggage; it's quite a distance (approx. 500 meters).
🛬 Arrive at Level 2: After clearing immigration and collecting your baggage, take the elevator to Level 2.
📍 Find the Buggy Station: Look for signs pointing to 'Sama-Sama Hotel.' The shuttle station is directly opposite the Food Garden.
🚗 Call a Shuttle: There's a dedicated 24-hour free buggy service. Just wait a moment (or press the call button), and a uniformed staff member will drive you and your luggage via an indoor skybridge directly to the hotel lobby in just 3 minutes.
🍳 A 'Food City' Level Breakfast that Amazes the Taste Buds
The hotel's Continents restaurant offers 24-hour service, and its breakfast is renowned.
🥘 A Fusion of Global Flavors: Malaysian dishes (the Nasi Lemak is a must-try!), Chinese dim sum and hot congee, authentic Indian curry with Roti Canai, Thai Tom Yum, and a full Western breakfast spread.
🍰 Dessert Paradise: A wide variety of Western cakes, freshly baked bread, and colorful Nyonya pastries, all visually stunning.
🏨 Hotel Facilities and History
Although the hotel opened in 1998 (formerly Pan Pacific), it underwent extensive renovations when it rebranded as Sama-Sama in 2013. It's incredibly well-maintained and exudes a 5-star quality.
✨ Room Types: Offers 442 rooms, including Deluxe, Premier, and more luxurious Suites. The rooms feature double-glazed windows for excellent soundproofing, and some even offer views of the tarmac.
🏊♀️ Swimming Pool and Gym: The outdoor tropical garden pool on the 1st floor has a fantastic ambiance, and the 24-hour gym is fully equipped.
💆 Sari Kayangan Spa: Provides professional Malay massage services, perfect for relieving flight fatigue.
🍸 Traveller’s Bar & Grill: Features live band performances in the evening, offering steaks and various cocktails in a wonderful atmosphere.
✨ As a national airport hotel, it frequently hosts dignitaries, sports stars (like F1 drivers), and VVIPs attending international conferences.
💡 How to choose a transit hotel❓
✅ Sama-Sama has two properties at KLIA T1; choose based on your needs:
1️⃣ Sama-Sama Express (airside/near Gate C5): No immigration required, suitable for short transits of up to 6 hours, charged hourly, and more affordable.
2️⃣ Sama-Sama Hotel (landside/this review's focus): Requires immigration clearance into Malaysia. Highly recommended for stays longer than 6 hours! Offers larger spaces, more comfortable bedding, and a full range of facilities.👍
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
TTLUNCH2026.02.14
I accidentally booked an extra room, and when I tried to cancel it that evening, the hotel wouldn't process the refund. The front desk staff found my booking and said that everyone authorized to handle cancellations for the night had already left, so I had no choice but to forfeit the cost of one room. The twin room was quite small. I had originally planned for four of us to sleep separately in three rooms, but to my surprise, each room was located very far from the others, making it inconvenient to retrieve clothes and other items. All the rooms were on the first floor. The two rooms my family and I booked were ridiculously far apart, requiring us to walk through numerous corridors, each with a key-card accessible door. It felt like a prison, and walking back and forth felt like visiting someone in jail. The most ridiculous issues were the soundproofing and the drinking water. For the price, I expected bottled mineral water, like you'd get in a four-star hotel or better. Instead, they provided a water filter kettle, requiring me to fill it with tap water, filter it, and then drink it. Otherwise, I had to go to a public area to get filtered water, which was extremely inconvenient. I can appreciate their eco-friendly approach, but I don't support paying this price for such an experience. The bathroom and toilet were even stranger. The shower didn't have a door, so after showering, the entire bathroom floor was wet. Did they expect me to sit on the toilet barefoot, covered in water? The bathroom had that cheap, integrated, plastic-y feel, typical of budget Japanese-style units. At night, the room had absolutely no soundproofing. Someone in the next room was watching TV in the middle of the night, and I ended up listening to the entire plot with them. Not to mention the sounds of people passing by in the corridor, opening and closing doors, and talking – every sound was perfectly audible. It's very close to the airport, so there were many planes taking off at night, making it despairingly noisy. You absolutely need to bring earplugs, otherwise, it's impossible to sleep. They do have a convenient airport shuttle, but it operates on a fixed schedule, and you need to be there three hours beforehand because security and immigration in Malaysia are incredibly slow. Unless you have a tight flight schedule, I absolutely do not recommend this hotel.
spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
Hotels in Selangor16.7% of visitors choose this area
HHninicholas2026.01.01
This is my first time staying at the One World Hotel, which is recommended by my friend. It’s a very grand and clean 5-Stars hotel, which is located away from the usual busy Bukit Bintang. The hotel is directly link to the 1-Utama shopping mall, which is very convenient if you need to buy or eat anything. Upon arrival, there is bellboy helped to load the luggage and placed aside till check-in. The service is fast and efficient. The check-in is hassle free. However, it is not for the check-out, as you need to join together in the same queue as those who check-in. There is no quick and fast self check-out.
The room comes with two Queen beds, which is good and ideal for a family stay. It is clean and tidy. It also comes with some complimentary drinks, snacks and also bathtub which my kids love to bath in.
For the breakfast, it is just located directly near the lift at a lower floor after the lobby. The spread is amazing, the quality of the food is great and it tastes really nice and delicious. One of the highlight is the prata, which is freshly made on the spot and it is crispy and tasty. Next is the pastry, especially the Pain au chocolat, the chocolate is so rich and creamy. Likewise for the buttery croissant. They do sell them in their bakery too. It is definitely a breakfast not to be missed!
They have amazing swimming pools which has the normal usual one and another is for the kids to play in.
The overall experience is great and we have a wonderful time staying in One World Hotel. We will definitely come back again next time. Thank you One World!
Room is good beds are comfy and no complaints about service and other aspects of the hotel
It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
EEllyanie2026.01.27
Stay for 6 hrs+ with solo room & shared bathroom. Everything is good and perfect for solo travels. Near to departure gate & opposite to texas chicken so it’s easy to grab a meal. Didnt complain about the price coz it’s inside the airport. No comment. But still comfortable and pleasant.
🌟 A Relaxing Escape with Top-Notch Hospitality
I recently stayed at this wonderful hotel and had an exceptional experience from start to finish. The hospitality stood out immediately—every staff member I met was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless and enjoyable.
One of the biggest highlights was the beautiful view. Whether during sunrise or sunset, the scenery from the hotel was simply breathtaking. Overlooking lush greenery, a spacious pool area, and the city skyline in the distance, it offered a calming atmosphere perfect for unwinding.
The facilities were another strong point.
The swimming pool was stunning—surrounded by tall trees and comfortable seating, it felt like a peaceful retreat both in the day and at dusk.
The gym was well-equipped and clean, making workouts convenient during the stay.
I also appreciated having access to the sauna, which was a great way to relax after exploring the city.
Dining by the pool was such a treat too. Enjoying a delicious burger under the warm sun with the pool just steps away made for a perfect afternoon.
Overall, this hotel provided a delightful blend of comfort, excellent service, and great amenities. I left feeling refreshed and satisfied, and I would gladly return for another stay. Highly recommended for anyone looking for a relaxing getaway with great hospitality and facilities.
Overall the rooms were good. However the food wasn't delectable. Lack in taste. The pastry chef really needs improvement as all his pastries was totally a bummer. The fact that it was the slowest moving items during the buffet should be a tell sign. Main Chef was very humble and kind to assist on separate meal. A huge shout out to that. I come to Hilton pretty often for Christmas lunch or dinners cause it has always been the best meal among all hotels including ritz Carlton. The food spread snd taste in Hilton has always been a highlight. Unfortunately, this year was a total let down. Lounge snacks should atleast include sandwiches if possible. The desserts were a total miss throughout. Everyone else was kind except one front desk male whom answered the phone quite rudely, otherwise the others staffs were amazing.
Very Good
844 reviews
8.9/10
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8.8/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
GGuest UserOverall the rooms were good. However the food wasn't delectable. Lack in taste. The pastry chef really needs improvement as all his pastries was totally a bummer. The fact that it was the slowest moving items during the buffet should be a tell sign. Main Chef was very humble and kind to assist on separate meal. A huge shout out to that. I come to Hilton pretty often for Christmas lunch or dinners cause it has always been the best meal among all hotels including ritz Carlton. The food spread snd taste in Hilton has always been a highlight. Unfortunately, this year was a total let down. Lounge snacks should atleast include sandwiches if possible. The desserts were a total miss throughout. Everyone else was kind except one front desk male whom answered the phone quite rudely, otherwise the others staffs were amazing.
Ssstan69spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
CChun SongA very well maintained hotel. The amenities is pretty good with a nice gym and swimming pool. The hotel itself is link to the Sunway Pyramid Mall which offers great food variety, shopping and entertainment.
The only con is the breakfast is a bit expensive for extra guest at RM120 per person. Perhaps a 50% discount for additional guest. Anyway they provide 2 breakfast for staying guest. And it's not a problem finding food there.
The Gordon Ramsey restaurant is nice but the portion is noticeable smaller than Singapore. 😄
Overall a good stay can he expected.
GGuest UserThis hotel is super convenient for early morning layovers, right at the airport. After breakfast, it only took me 30 minutes to get to the boarding area. That's because right after checking in, I went to locate my gate for the next day's flight and completed self-check-in.
The room came with bottled water, towels, shampoo, and body wash. You'll need to bring your own slippers and toothbrush. The bedding was clean and hygienic, and the bathroom was spacious with a great wet/dry separation.
The hotel environment is lovely, and the restaurant has a fantastic ambiance. They also gave me a coffee voucher, and the service was polite and efficient.
Overall, a great experience. I'll definitely stay here again next time I have a layover.
SSubeKhungLoongThe hotel is service is good. They gave us a cake as it was our anniversary. Overall was good.
Only 1 negative point. The room was supposed to be smoke free but we could smell even in the corridors second hand smoke. The room was really really thick with cigarette smoke smell in their carpets all the way to the bed sheets. But their room service was prompt to respond. Kudos. But the smell lingered.
I suspect there are guests smoking on the non smoking floors. We can smell in through the ventilation system
The hotel should seriously enforce their non smoking policy.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
SShai HusinFamily-Friendly Facilities: The large outdoor pool with a mini water park and slides is a major highlight and a primary reason families return. A kids' club with various activities is also available.
Excellent Breakfast Buffet: The breakfast is frequently described as amazing, with a wide variety of delicious local and international options.
Convenient Location: The hotel offers a free shuttle service to the nearby IOI City Mall, which provides extensive shopping and dining options.
GGuest UserThe cleanliness and the location is very good , however the air conditioning is very disappointed, having issue in the midnight , which need staff to do setting.
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