This hotel is okay for a transit stay, but it's located in an unappealing commercial area. There are only two elevators for a large number of rooms.
The room itself is very comfortable and welcoming.
The main issue I had was with breakfast: if you only want a croissant (not everyone needs a full buffet for breakfast), you still have to pay 12€ and access the whole buffet. Even though the buffet is just a few meters away, the bar staff couldn't get a croissant because they said, 'it's a separate service.' I've never encountered such an absurd situation. We were only able to get coffee, which, by the way, was very overpriced.
The night receptionist was particularly friendly, but check-in took a very long time, even though we were the only ones arriving at that moment.
I loved this hotel. They accommodated my reservation requests.
The rooms are spacious, new, and very clean. The bathroom is spacious and has everything you need for your stay. The hotel staff was very attentive at all times.
I will definitely stay at this chain and this hotel again. One drawback would be helpful if there was a designated parking space and a place to unload my luggage upon arrival.
Overall, a positive stay, fitting for a 4-star hotel. The hotel boasts a modern image, good organization, and a comfortable level suitable for both leisure and business trips.
Pros:
• Strategic location next to San Mamés Stadium, with good access and efficient connections to the city's main attractions.
• A new hotel with modern and well-maintained facilities.
• Comfortable, quiet, and functionally well-equipped rooms, with good air conditioning and comfortable beds.
• Professional and friendly service from the staff.
• Good value for money for its category, especially considering the hotel's overall standard.
Areas for Improvement:
• The breakfast could be more comprehensive and balanced, with a greater variety of healthy options (fresh fruit, whole-grain products, sugar-free/lactose-free alternatives).
• Room cleanliness, while acceptable, should be more meticulous in micro-details, consistent with the expected level of a 4-star hotel.
• Lack of common areas for socializing, such as a bar, lounge, game room, or other communal spaces that invite guests to spend time outside their rooms.
• The hotel parking is functional, but the price is high. Furthermore, there's no free or affordable parking nearby, which is a drawback for those traveling by car.
Conclusion:
A good 4-star hotel, modern, comfortable, and well-located, with room for improvement in some complementary services and operational details. Recommended for those seeking quality, tranquility, and good overall stay conditions in Bilbao.
Excellent hotel. Great staff. Great room. Well soundproofed, black out curtains and air-con that actually gets cool and hot enough, which is rare in hotels these days. The cosy room was bigger than expected and plenty big enough for a couple.
We came here without a car having got busses from Bilbao. Not easy finding a hotel with a pool and within LaGuardia so worked perfectly. Arguably not a four star but was comfortable and and pool was lovely.
Would recommend for the price
This hotel is an excellent choice for a seamless travel experience. Its biggest advantage is the incredibly close proximity to the airport, making it perfect for an early flight or a late arrival.
I was highly impressed by the spotless cleanliness and the high level of comfort in the rooms. Despite being near the airport and a major highway, the hotel is remarkably quiet, ensuring a great night's sleep. The free parking is a significant bonus for those with a rental car.
The service was consistently efficient and professional, from a smooth check-in to a quick checkout. The complimentary breakfast was more than adequate, offering a solid variety of hot and cold items to fuel your day.
My only minor niggle is that the hotel feels a bit overpriced compared to other nearby options. However, you are clearly paying for the sheer convenience, reliability, and those specific perks like free parking.
If your priority is a comfortable, quiet, and hassle-free stay right by the airport, this hotel delivers perfectly.
Buena atención, amabilidad del personal, esta fácil de llegar, con servicios de restauración cercanos. Por poner un pero no había en el baño algún elemento de jabón o similar salvo el jabón con dosificador. Espaciosa la habitación. Confortable. Acceso a la wifi y uso de ordenadores en la sala central, buen detalle. De hecho ya estuve alojado hace un tiempo. Me gusta mucho la zona, para andar , hacer monte.....
Very good breakfast # central but quiet at night# single room can be tight but nicely furnished # was taken by surprise when checking out was told I had to pay as I had a voucher which stated I had paid # strange that some receptionists don't do their job well and check the details # left you a sour face
Amazing
120 reviews
9.4/10
Price from
S$ 138
per night
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8,5/10
Very Good
GGuest UserThe pension is easy to find, and staff are very helpful. Beds are comfortable; coffee and tea are available; everything is clean.
The only difficulty might be is there is only one bathroom for all the guests. We were here in low season, so didn't have much difficulty, but I can imagine problems in the high season.
The pension is in the old part of San Sebastian, so visiting the most picturesque parts is easy, as is visiting nearby villages.
Local food is excellent.
I highly recommend this pension; excellent value for your money. It's the best base for exploring this part of the Basque Country.
GGuest UserThe lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes.
The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork.
Breakfast had a decent variety of choices.
It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.
GGuest UserThe hotel is located just a few minutes by bus from the bar area.
The exterior looks old, but the interior is very nice and clean.
The bed was fluffy and I slept well.
There's a supermarket nearby, so you can easily stock up if you need something.
The breakfast selection isn't that extensive, but it was more than adequate. And it was very delicious.
I'd love to stay here again the next time I visit San Sebastian.
GGuest UserNumad studios is actually more for long term stays or students, it did not feel like a hotel, which some may like.
Staying as a short term guest (3 nights) I anticipated to be treated more like a hotel guest i.e. a bottle of water in the room, more than one towel, an actual hook to hang the towel on.
Unfortunately what I didnt expect was scaffolding around the room, with men working on at my window level, banging. I provided feedback to a survey sent the first time impacted by the works, the next day we were woken at 8am by more works. This was check out day
I informed reception on leaving who said she would prefer us to tell her sooner to ensure our stay was to our satisfaction.
Whilst a nice thought, the first time was after a long hike (when feedback was provided immediately electronically) the second the morning of leaving. I doubt at that time there was much she could do. However it strikes me they should be aware of where works are going on, especially if worksmen will be on site in the vicinity of room windows.
Whilst it is very accessible to the city, this is really and out of town area of hospitals and technology offices/places of study.
The room was very clean, transport useful, but it lacked any atmosphere. I would stay here if you are in the area for work or study, otherwise a hotel nearer the city is best.
Additionally, the room we booked was not available we were provided, instead of a large studio, with essentially two adjoining rooms, which was a suitable alternative but a shame, particularly as those rooms were where the scaffolding was.
MMuedraVery good interior design, the room is very comfortable. There was no hairdryer in my room but you can get one from the reception.
Coffee (around 3 euro) is good but gin n tonic is 9 euro (very expensive).
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
AAnonymous UserThe room was very nice, with a high-end feel, and a welcome champagne was provided. The front desk service is enthusiastic, helping to make restaurant reservations and providing various information. It's a little regrettable that there is no big mirror in the room, so I can't take a look at my whole body. I don’t know how celebrities would react if they tried on clothes without a full-length mirror when they came to stay.
LLeevyThis is a lovely hotel and very central , the staff are supper amazing and we even got a room upgrade when we complained that we didn’t have a room with a view
GGuest UserThis hotel is an excellent choice for a seamless travel experience. Its biggest advantage is the incredibly close proximity to the airport, making it perfect for an early flight or a late arrival.
I was highly impressed by the spotless cleanliness and the high level of comfort in the rooms. Despite being near the airport and a major highway, the hotel is remarkably quiet, ensuring a great night's sleep. The free parking is a significant bonus for those with a rental car.
The service was consistently efficient and professional, from a smooth check-in to a quick checkout. The complimentary breakfast was more than adequate, offering a solid variety of hot and cold items to fuel your day.
My only minor niggle is that the hotel feels a bit overpriced compared to other nearby options. However, you are clearly paying for the sheer convenience, reliability, and those specific perks like free parking.
If your priority is a comfortable, quiet, and hassle-free stay right by the airport, this hotel delivers perfectly.
HHosanChoose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
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