1110073****This was my sixth visit to Chongqing, and each time I try to experience a different type of hotel. This time, I chose to stay at the Regent Chongqing, primarily to enjoy their club benefits. My entire stay was nothing short of perfect, deserving a full five-star rating. The hotel's thoughtful service and the excellent experience at the Executive Lounge were particularly impressive and made me feel incredibly comfortable. The hotel is located in the riverside district, within walking distance of the IFC shopping mall, the Grand Theatre, and the riverside promenade. Even destinations like Jiefangbei and Guanyinqiao are just a 10-minute drive away.
The service was exceptionally professional and warm. From the moment I arrived, staff members proactively approached to help with luggage, guided me through the check-in process with constant smiles, and meticulously explained the hotel's facilities and services, addressing me by name with precision and warmth. During my stay, requests were handled with remarkable speed; when I called the front desk for extra towels and a bathtub liner, they were delivered to my room within minutes, with a gentle and polite demeanor. When leaving for a taxi, staff would spontaneously ask if I needed assistance and even helped adjust the front seats of the car after I got in – these thoughtful details truly highlighted the quality of service. Check-out was efficient and seamless; staff proactively inquired about my stay and even prepared a small farewell gift. The entire process was smooth, without any waiting, making the whole trip incredibly pleasant and hassle-free. The only minor point regarding service was a lady standing by the elevators who seemed out of place compared to all other staff. I was never sure what her role was; she always had a rather aloof expression. Occasionally, she would specifically press the elevator button for one or two people, but not for everyone. In any case, I never saw her press the elevator for me or greet me during my numerous trips up and down.
The Executive Lounge was an unexpected highlight of this stay. The space was quiet and elegant, with a simple yet grand design. Though not very large, it exuded luxury. The lounge offered exquisite meals for four periods outside of breakfast. For afternoon tea, given it was close to Christmas, the snack boxes were adorned with Christmas decorations, creating a wonderful festive atmosphere. The evening cocktail hour was also à la carte, with a self-service bar for drinks. The unagi rice and chicken skewers were particularly noteworthy. The lounge service was equally attentive and thoughtful; staff would promptly replenish food and drinks, clear tables, and proactively ask if I needed anything, even thoughtfully providing a phone stand for us. They spoke softly throughout, making it a perfect choice whether you're relaxing alone or gathering with friends. Additionally, the breakfast spread was rich and varied, with hot dishes, cold cuts, desserts, and freshly squeezed juices all available, and the taste was consistently good.
Overall, the stay exceeded my expectations. The excellent service and outstanding Executive Lounge experience added an extra layer of enjoyment to my Chongqing trip. I highly recommend it to everyone and will definitely choose this hotel again on my next visit to Chongqing!
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