I chose the wrong dates before my trip. I tried to cancel my order within ten minutes of submitting it, but it only showed as a failed cancellation the next day. After several attempts, the hotel still refused to cancel. After much hassle, I finally checked into the hotel. Spending nearly 10,000 on two rooms for two nights, I really didn't feel I received service commensurate with that price. The front desk staff seemed to look down on guests, and the room's cleanliness was terrible – corners were full of grime and standing water. The room facilities were very basic and small. The only advantages were the location and the view from the window. The welcome fruit consisted of just four oranges, which was a huge contrast to the thoughtful service I've received at hotels costing a hundred yuan. It took two calls to get someone to answer the service line in the room. They didn't have latex pillows, and even the memory foam pillows were all taken. For a five-star hotel, it really fell far short of expectations. The value for money was extremely poor, and I had to go all the way down to the LG floor to pick up takeout, requiring two elevator changes, which was incredibly inconvenient! Thinking about it now, it was just an awful experience.
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