Four Points by Sheraton Chongqing

Lack of Emergency Assistance and Room Issues On my last night at the hotel, I fell seriously ill. Around 12 a.m., I went down to the concierge hoping to get assistance in locating the nearest hospital emergency department. Unfortunately, there was no one at the concierge desk. I knocked on all the doors around the ground-floor concierge area but received no response. My husband then rushed back up to the 29th floor to try to find help. For a good 10 minutes, no one appeared at the concierge-not a bellboy, not security, no staff at all. This level of absence and lack of emergency support is very disappointing and not something I would ever expect from a five-star hotel. Additionally, during our stay (we were a family group of 10 across four different rooms), one of the rooms had a malfunctioning air-conditioning system. The room was extremely hot, and everyone inside was sweating. We requested a room change, but were told that a replacement room would only be available the following night. Location is good

This hotel is very new and excellent service from Penny. Hotel very clear and convenient. Will back again