The hotel is super close to the airport, about a ten-minute drive. The facilities are great, the breakfast spread is generous, and the service is attentive. Plus, parking is free, which makes it perfect if you have an early flight the next day. No need to worry about travel time to the airport.
I had to catch an early flight so I chose to stay for one night at this hotel. It is a bit old but atill okay. The staff were very helpful. I asked if there was an ice machine. The staff at the restaurant gave me a bucket of ice in no time. Apprexiated. I thought it could be noisy as it was right at the airport. But it was quiet.
I stayed here for one night. I have no complaints other than the food was expensive and there is no restaurants in the area. I bought food on uber eats and didn’t got the food that i initially ordered. The room was clean and bed was comfortable. Beside the food situation I would recommend.
Pleasant stay at this hotel. The gym is amazing and new, room clean. I did notice a very bad smell at times coming up through the bathroom however I didn’t approach the hotel about it. Customer service great when checking in however there was always a long queue. When I checked in they advised I received a complimentary room upgrade. The prices at the bar and cafe are quite pricey, it is about 3.6km from the airport so they recommend a taxi if you don’t arrive in the shuttle times. I did catch the shuttle in the morning that they have which costs €6.
Lovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
Very good hotel, in an old complex, very close to the city center and the University of Leuven. The room was simple and clean, the breakfast was great, there were many choices, the quality was good, it was worth staying.
The reception staff speaks several languages, which makes travel easier. You can't hear any cars at all; it's a quiet location with easy access to major cities by train and metro.
The room was spacious and clean. Very nice room decor. The bed was so comfy that we had a very good sleep. The room lightings were conveniently set - can choose different 'scenes' for different purpose. Breakfast buffet line was decently good. I also like the idea that the hotel provides sparkling water on tab.
Very Good
115 reviews
8.7/10
Price from
DKK 732
per night
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GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserPleasant stay at this hotel. The gym is amazing and new, room clean. I did notice a very bad smell at times coming up through the bathroom however I didn’t approach the hotel about it. Customer service great when checking in however there was always a long queue. When I checked in they advised I received a complimentary room upgrade. The prices at the bar and cafe are quite pricey, it is about 3.6km from the airport so they recommend a taxi if you don’t arrive in the shuttle times. I did catch the shuttle in the morning that they have which costs €6.
BBaki9A truly perfect stay; everything was exactly as pictured. The room was spacious, clean, and very well-equipped, making you feel right at home thanks to the kitchenette and comfortable living areas. The staff was welcoming and professional. The breakfast was plentiful and varied.
The only slight drawback: the hotel is located about 30 minutes from Brussels city center, but it's ideal for a stay near the airport.
GGuest UserThe hotel is super close to the airport, about a ten-minute drive. The facilities are great, the breakfast spread is generous, and the service is attentive. Plus, parking is free, which makes it perfect if you have an early flight the next day. No need to worry about travel time to the airport.
GGuest UserThe room I stay which has a bit of bad water pile smell, exhausted fan is not work and there are some stain on the towels, lucky that window can be opened so the bad small reduced some. Not count for the room condition, location is good and just about 10 minutes walk to the station and easy access to city central, staff are good in attitude and services. Breakfast variety not too much but taste good.
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