Apartments in Basque Country, Spain

Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.

Good location, close to the city centre. Basic rooms, double bed was quite small and the pillows flat. When asked in reception for extra towels for the outdoor pool they didn’t give them and only offered to use the bathroom towels and exchange for clean ones after. Tooftop pool is a paddle pool (water level reached my knees). Clean overall.

I really liked the residence, a quiet, peaceful place, close to the metro. When I left, there was a late flight, and they allowed me to leave my things at the reception, she came to pick them up and calmly took them.

The room was super-clean and well-equipped, but the hotel has poor noise isolation so that I could hear everyone in the corridor. Important to notice, that my room had windows facing the narrow courtyard-well covered with glass roof above, which meant no fresh-air that for some travelers like me is very important.

The hotel is quite new overall. Check-in is strictly from 4 PM, but you can leave your luggage in the adjacent student dormitory building (up a small hill 😃). Unfortunately, the room didn't have a kettle or cups, only glass tumblers. There was just one frying pan and one pot. All other amenities were excellent. The gym is quite spacious and well-equipped for a hotel.

這是一家公寓式酒店，坐落在英國公司旁邊，有地鐵去火車站和汽車站，非常方便。樓下和附近很多餐館。英國公司6層有大型超市可以購買各種食物。這家酒店沒有前台，但是有24小時在線前台。唯一不足的地方是預訂後，沒有收到任何郵件通知怎樣check in。所以我們去酒店門口，按門鈴接通酒店在線服務，給我們發了郵件，給了進門密碼。然後需要在線check in, 可以用郵件的連結或者有check in機器。check in 需要拍預訂者的證件和自拍一張。然後需要填寫所有入住者的證件訊息。check in 後會收到房間號和密碼。進房間後，有welcome gift, 裏面有水等小食。非常貼心。可以下載酒店的app, 就可以用手機開鎖，非常方便。強烈推薦！

We loved staying here. The location cannot be bettered. How lovely to have stayed at a place in Bilbao that afforded a choice between pintxoing and staying in and making simple meals at home. The staff was amazingly helpful. Thank you!

This is a wonderful place: bright design and cleanliness. Strategically located very convenient: the bus station is right in the same building underground. There is the same subway. I lived on the 10th floor and the whole city was like on the hands! I definitely recommend!

Good location to old town and city. Clean apartment hotel with good amenities. Staffs are friendly but with limited working time in reception. You might need to call staff to checkout/in.

Great hotel near the outskirts of the city of Vitoria. Recommended even though it is in the center. My girlfriend and I stayed in the Junior Suite and we left delighted and wanted to return.