Villas in Sabah, Malaysia

First off, a huge shout-out to Trip.com, especially Linlin, for her dedicated efforts in contacting the hotel on my behalf and arranging compensation from Trip.com, including an extra 100 RMB in points. Now, let's get to the negative feedback. The hotel's efficiency was incredibly, incredibly, incredibly low. If you're planning a trip, please, please, please book with extreme caution. From my initial email communication in April, there was no solution provided. Then, three to four days before my arrival, I tried contacting them on chat apps, with no replies, followed by being 'read-zoned' on WeChat. On the day of my boat transfer, no boat was arranged, and my messages went unanswered. It was only after Linlin, my Trip.com concierge, called to push them that they finally responded on WeChat. What was promised yesterday as 250 RMB suddenly became 300 RMB today, which I find completely unacceptable. The attitude was poor, the service was bad, and they even hiked the price at the last minute. However, one of the darker-skinned Malay staff on the island was excellent and upgraded our room. The room upgrade by the hotel staff, combined with Linlin's dedicated assistance from Trip.com, were the highlights of this overwater bungalow trip. All in all, it was a mixed bag.

Overall, we were very happy and contented staying here. In fact, 1 night is not enough. The resort itself was mesmerizing with European style design. Also, don't worry about the cleanliness as the beds and bathrooms were spotless, not forgetting the kitchen! we got a whole kitchen area with full facilities! We had fun during our stay. Will definitely come again next time to enjoy the privacy and the beach as well as the sunset. It instantly becomes our favorite place to stay and of course for family gathering. Beautiful sunset I would say. They also provided various activities with different rates if you requested during your stay.

My stay at 'Fairy Tale Wonderland Resort' in Semporna completely exceeded my expectations. Let's start with transportation: the hotel offers a shuttle service that picks you up directly from the airport, which was a huge convenience. The driver was incredibly friendly and even gave us tips on where to exchange money and reliable dive shops. The accommodation was fantastic. The room had wooden floors and a high ceiling, and it felt clean and dry. The bed was super soft, and the pillows weren't flat at all. The big sea turtle plushie on the bed was absolutely adorable. Both the fan and air conditioning were quiet at night, ensuring a very restful sleep. The courtyard felt like a small garden with coconut trees, flower walls, and colorful signs. It was incredibly relaxing to just sit on the woven hanging chair and zone out; every photo I took turned out beautifully. The food deserves a special mention. For dinner, we ordered steamed crab, mantis shrimp, soy-sauce steamed fish, and a plate of water spinach. The freshness was undeniable, and the cooking was perfectly executed, bringing out the natural flavors of the seafood without being overly salty or greasy. Overall, the hotel's attention to detail in service was excellent: convenient transfers, clean and comfortable rooms, and high-quality food. If you're looking for a relaxing holiday in Semporna, I highly recommend staying here.

Unlike most guesthouses, which are typically large houses with several rooms, Pineapple Resort feels more like a hotel. It consists of a dozen small, standalone wooden cottages nestled among palm trees. The management is also quite hotel-like, and while breakfast isn't extensive, it offers a good variety. Although the resort is about five kilometers from Semporna town, considering the town's general disarray (especially near the jetty with seafood vendors and Bajau beggars), which can easily spoil a good mood, it's better to stay a bit further out in a quiet resort. Pineapple Resort offers free shuttle buses to and from Semporna jetty from morning to midday and in the evening, making transportation very convenient. What's more, it provides a warmer experience than a star-rated hotel, giving me a home-away-from-home feeling. For foodies, if you're a good cook (the resort doesn't yet have a professional chef), Pineapple Resort is happy to provide a cooking area for seafood bought from the town market, which is incredibly convenient for those of us who love beautiful views and good food.

We had a wonderful stay here. The villa was clean, comfortable, and beautifully designed. The view of Mount Kinabalu was absolutely breathtaking, especially in the morning. The atmosphere was peaceful and perfect for a relaxing family getaway. Everything was well prepared, and the staff were friendly and helpful throughout our stay. We really enjoyed our time here and would definitely love to come back. Highly recommended!

The advantages are good environment, single-family villas, each with a swimming pool, right by the sea, few people, quiet, and friendly waiters. But there are still many unsanitary corners, old facilities, many mosquitoes, freshly made breakfast, but few choices and not tasty, remote location, no supermarkets and restaurants around, half an hour drive to town for dinner. The kitchen is large and the kitchenware is very complete. It is really good to stay here if you are traveling with several families

A charming place with cozy surroundings. You can walk around the area, and there are also benches and tables to spend time in nature. Rooms can be chilly after sunset, but there is a warm blanket on the bed. Very nice staff, they helped me buy a bus ticket and helped to find a taxi driver

Clean and comfortable, house very big and garden well managed. Suitable for gathering and equipment entertainment inside the house.

Although the house is spacious, with many rooms and a convenient location near the airport, it is quite old. If you prefer a more modern living environment and want to avoid issues like contacting the owner to fix pipes or dealing with dripping sinks while brushing your teeth, this may not be the right place for you.

The place is beautiful and very comfortable. The house is spacious, with a large kitchen, and the rooms are very spacious and comfortable. It’s perfect for a family stay or a company trip. Will be coming back again 👍🏻⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️