We were put in a room below the category we reserved, twice the size.
We discovered this the next morning while cleaning the rooms.
We contacted the hotel manager, but he rudely replied that the hotel was full, they couldn't move us, and that he didn't work directly with trip.com.
The hotel offered no compensation or apology. Thankfully, trip.com partially refunded our room fee after our complaint.
I cannot recommend this hotel due to the extremely poor service.
The hotel facilities are a bit dated, but the cleanliness is good. It's located right by the coast, so you can walk directly to the beach, which is quiet and uncrowded. All rooms have both a shower and a bathtub, though the bathtub is on the small side. The hotel also features an outdoor pool and a spa. There's a free parking garage downstairs.
Exceeding expectations, the hotel is at the foot of Table Mountain, the service is warm, very polite, there is a bar upstairs in the hotel, you can see the night table mountain and the night view of the city, very beautiful, breakfast is customized, very good. The room was clean and tidy, and the facilities and equipment were very new. Will continue to stay next time.
Located in Cape Town (Cape Town City Centre), Man And Tree House is within a 15-minute walk of Long Street and Cape Town International Convention Centre. This guesthouse is 4.2 mi (6.8 km) from Camps Bay Beach and 9 mi (14.5 km) from Bloubergstrand Beach.
Pamper yourself with onsite massages or take in the view from a terrace. This guesthouse also features a hair salon and discounted use of a nearby fitness facility. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
Grab a bite from the grocery/convenience store serving guests of Man And Tree House .
Featured amenities include limo/town car service, dry cleaning/laundry services, and luggage storage. A cruise ship terminal shuttle is available for a surcharge.
Make yourself at home in one of the 5 individually decorated guestrooms, featuring kitchenettes with microwaves and espresso makers. Complimentary wireless internet access is available to keep you connected. Conveniences include laptop-compatible safes and electric kettles, and housekeeping is provided daily.
Elegant hotel in Paternoster, perfect for few nights stay. The team is really kind and helpful. The villas are brand new, well decorated and very comfortable. The swimming pool is a real plus ! We will come back without hesitations.
Hotel near Camps Bay,Cape Town12.5% of visitors choose this area
张张2020.01.31
The deduction is actually Ctrip's service. Ctrip cannot score. The hotel actually does not allow children under the age of 13 to live. Ctrip itself did not write it clearly. After complaining, it was left unmanaged for a long time. The efficiency was very low and shirk responsibility. Finally, negotiated with the hotel for half a day. Nothing was allowed for the pool. . . Overall the hotel is ok, breakfast is to be prepared by yourself, and things are plentiful. The police did not have to say that thirty meters was the police station. . . . . The room is also big, but it is a bit expensive
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DDaliBrasilUKGreat Stay for a Convenient & Comfortable Airport Stopover
I stayed at Hotel Verde for just one night to catch my early flight, and it was the perfect choice. The location is incredibly convenient, and the shuttle service was punctual and easy to find ~ making my airport transfer stress-free.
My room was very comfortable, and I was lucky enough to have a lovely view of Table Mountain, which was a nice bonus! The restaurant exceeded expectations ~ both dinner and breakfast were delicious, and the service was excellent.
The staff and shuttle drivers were all friendly and accommodating, which made my short stay even more pleasant. Considering the free shuttle, complimentary breakfast, and overall sense of safety (especially important as a solo traveler), the price was definitely worth it.
I’d happily stay here again before a flight and would recommend it to other travelers looking for comfort and convenience.
IIvan LichkanovskiiWe were put in a room below the category we reserved, twice the size.
We discovered this the next morning while cleaning the rooms.
We contacted the hotel manager, but he rudely replied that the hotel was full, they couldn't move us, and that he didn't work directly with trip.com.
The hotel offered no compensation or apology. Thankfully, trip.com partially refunded our room fee after our complaint.
I cannot recommend this hotel due to the extremely poor service.
SShu-JuneThe hotel is in best location to see table mountain and visit Cape Town. Our room on the 14. Floor is so big and luxury. The personal in Taj hotel are all so friendly and helpful, they try their best to satisfy the guests. The food and wine are fantastic!
LLeightonLovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
OO.N.AThe Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
DDes MojMooiplaas is a stunning venue for a clean, crisp peaceful getaway. The views overlooking the orange skyline and Ostriches doing their thing was, Oh so lovely!! The place is well managed and the staff are a friendly bunch of good old happy country folk. Nothing was ever too much. The food was delicious and fresh fruits and vegetables were delivered everyday. The rooms are old but neat. The wooden floors give the place a vintage feel. The old brown wall to wall carpet was not great but the beautiful rugs thrown over it made is bearable. They have some good quality books to read and enjoy. The breakfast and dinner menu was on point👌🏾👌🏾. I loved the home baked bread 😋 😋. The breakfast box prepared before my 5am-120km ride was excellent! It was prepared excavtly As I had requestes. I have already booked for my next trip😍😍. I loved seeing the stuff happy and enjoying their work. It’s always a good sign when staff enjoy what they do. I think I might have made a friend or two. The curio shop is interesting and the service at the Spa was… you guessed it, Oh so lovely!!☺️
KKeyloThis hotel is in the centre of the CBD. It’s closer to many local amenities and long street. The hotel staff are very friendly and helpful. Breakfast has a variety of options and the restaurant is open until very late at night and has local and international cuisines like Korean short rib and Vietnamese spring roll. The rooms are very clean and spacious. They have The Grotto Spa within the hotel which I highly recommend. I definitely would suggest you check it out if you plan to visit Cape Town.
LLikeAStarSanbona Wildlife Reserve is a league of it's own. Our driver picked us up from Cape Town and it took about 2 and a half hours to reach the gate of Sanbona
From the gate to our glamping tents was another 90 mins drive into an expansive dessert - 62,000 hectares
We got real lucky and saw Lionesses, Cheetah, Giraffes, Hippos, Rhinos, Baboons, Elephants etc. Our Guide Joe was absolutely fantastic and knowledgeable
The glamping tents were so spacious, connecting you right back to nature with outdoor showers, jacuzzi etc
Our meals were fantastic, and they can accommodate to most dietary restrictions. We ended up trying both the Springbok, Kudu, Hake, Kingklip - all local delicacies
Love how South African wines were included in our full board experience allowing us to sample Bruts, Rosé and even their Pinotage
We ended the evening stargazing as usual, this time being able to see both the Southern and Northern Hemispheree
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