AAnonymous UserThe hotel environment was fantastic, though the service was a bit lacking. However, the front desk staff's solution was excellent. After reporting that the mini-fridge door in my room was stuck upon checkout and waiting 2 hours for a resolution that didn't come, the front desk clerk promptly refunded me one night's stay. My customer satisfaction is directly 👍
GGuest UserExcellent, excellent, excellent, excellent! The hotel is fantastic, though it gets very crowded. The facilities are great too, and on weekends it feels like a carnival. The location is perfect, and the price is very reasonable. Highly recommend!
TTriciaMy husband and I came to Hilton Lake Las Vegas to spend our 7th wedding anniversary. Check in went very smoothly. Shortly after our check in we received a complimentary bottle of champagne and chocolate covered strawberries. It was a very welcoming surprise which we genuinely appreciated. We had booked a couples massage at their spa and were very pleased with their services. It was quite relaxing and exactly what we needed! Our room was very clean and quiet. We ordered in room service for breakfast and the food was very much to our liking! We’ve stayed at this resort several times prior and have always been pleased with our stay there. We will definitely be back!
GGuest UserI booked a high-floor Ferris wheel view room, but when I checked in, I didn't tip, so they gave me a room on the 8th floor right next to the elevator. The room was very noisy, and I couldn't even see the Sphere.
The Wi-Fi in one room only allows two devices to connect, but when I tried to connect the second device, it said the limit was exceeded. It took 10 minutes on the phone with customer service to resolve this issue.
I couldn't find anywhere to get hot water, and no drinking water was provided.
The location is good though, it's conveniently located in the middle of *****, making it easy to get anywhere. Although the hotel is 80 years old, it's still well-maintained.
8885BJThe Grandview is my primary getaway. This is a property for people who are familiar with Las Vegas, and prefer the condo experience over the crampy feel of the traditional Vegas hotel room. I’m someone who males most the food I eat, so the kitchen is essential to my Las Vegas stays. The views of this hotel are very underrated, and the size of the room is just what I need for week long adventures in and around greater Las Vegas. If I could make any recommendations to the hotel it would be to try and do a semi-annual dusting, vacuuming under the bed, in the corners of the rooms, behind objects, and in the vents, like bathroom vents and any other crevices. The rooms tend to be heavy with dust, but this is not irregular in Vegas or anywhere else. But the rooms could use at least an annual deep clean. On the surface, it’s fine the way it is. But when you’re in your room for over 5 days, you start to notice how many things are getting missed. I wouod encourage the property to take some deep cleaning and dusting procedures a little more seriously going forward as dust layers are starting to form from years of neglect. Overall, this is still a highly rated hotel imo. Free parking and the pool is top class imo. 8.5+
BBanuwatikDear The STRAT Hotel Management Team,
I’m expressing my sincere gratitude for the wonderful one-night stay I recently had at The STRAT Hotel, ****** & Tower during my trip to Las Vegas. I was thoroughly impressed by every aspect of my stay and would love to share my positive experience.
First of all, I greatly appreciate the warm and professional service provided by your entire staff. From the smooth and efficient check-in process to the attentive assistance throughout my stay, every team member was friendly, patient, and helpful. Their thoughtful service made me feel welcomed and comfortable during my short visit.
In addition, the hotel facilities exceeded my expectations. My room was clean, well-maintained, and cozy, with a comfortable layout and nice amenities. The overall environment of the hotel is elegant and tidy, and the iconic tower brings a unique and amazing view of Las Vegas. The quiet and pleasant atmosphere allowed me to have a relaxing rest after a long day of travel.
I truly had a fantastic experience at The STRAT Hotel. Your high-quality service, great location, and excellent facilities have left me with wonderful and unforgettable memories of my trip to Las Vegas.
I would absolutely recommend your hotel to friends and travelers from all over the world. I sincerely hope to visit Las Vegas again and stay at The STRAT Hotel in the future.
Thank you again for your amazing hospitality!
Sincerely,
Johnny
BBuchuanxiedeyutouThe rooms have been renovated, so they are very new. The view from the Sphere View room is fantastic, offering an immersive experience of the Sphere. However, there were too many people, and check-in took a bit long.
GGuest UserWe had arrived early Saturday well before check in time and the service desk made it very easy for my wife and I to check our bags in prior to our room being ready, this was so convenient and much appreciated. The hotel was very clean however rhe elevators leave a. It to be desired, they could definitely use some sprucing up as far as cleaning goes and decor, several elevator doors were peeling apart and the floors were filthy.
Our room was adequate although when I was prompted to upgrade my room, it showed as being a king size instead I was given two queen size beds which didn't make much sense for my wife and I. Also, the bathroom inside our room was very bare and didn't offer a lot of space or any amenities which was very disappointing.
All that being said, we enjoyed our stay as this will become an annual trip for the Run for a Million Horse Reigning Championship at The Southpoint Hotel.
FFanglitongI was exhibiting at the convention center next door, and this is the closest hotel to the LVCC. There's a direct pathway from the hotel to the exhibition hall (only about 10 meters of outdoor walking), so you don't have to go out onto the street. Of course, you could go the long way around, but then you'd be exposed to more sun. I stayed on the 13th floor, overlooking a residential area with desert hills in the distance. You can see the Sphere from the elevator lobby. The hotel's ground floor is a casino, and no breakfast is a significant drawback. The room had a sofa but no desk, which is inconvenient if you need to use a laptop for extended periods. The windows couldn't be opened. The overall decor is a bit dated; it doesn't feel as modern and new as high-end hotels in China. Additionally, there's a parking lot about 50 meters in front of the hotel, which is unattended and costs $10 a day for self-payment. My Chinese phone couldn't use the payment system, so I had to keep running back and forth to the front desk for help. There's a monorail station nearby (I didn't check prices or routes), and directly opposite is a gas station. The hotel is only one street away from the Las Vegas Strip, and it's about a 30-minute walk to the Wynn Hotel (where we rented our car from Hertz). Across from the exhibition hall, there are dining options like McDonald's, Denny's, Taco Bell, Vietnamese restaurants, Korean BBQ, and Indian food. Overall, it was decent and very convenient for the exhibition.
AAnonymous UserGood location and beautiful castle theme hotel ! When I step inside, feel like stepping into middle ages fairytales ! I like the shower, the hot water get warm very quickly. Cleanliness may need some improvement, the toilet seat surrounding wasn’t cleaned, I helped to clean it before using it. The ceiling and door had some rust and broken pieces, but they didn’t bother me. Overall is a good experience. I will recommend it.
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