Posted on May 8, 2026
Guest User
We stayed at this hotel for one night mainly to enjoy the facilities such as the swimming pool, sauna, steam room, and spa area. First of all, I would like to appreciate the staff and management for being friendly and helpful. We accidentally booked for the wrong date, and they kindly helped us change the booking to one day earlier so we could stay immediately, which we were very thankful for.
The room itself was spacious and comfortable, and the breakfast had a good variety of options. Overall, the room and breakfast experience were good.
However, the main disappointment was the wellness facilities, which were the main reason we chose this hotel. When we arrived, there were some cleanliness issues in the bathroom, including stains in the toilet, and we had to request additional cleaning.
The swimming pool was extremely cold and basically unusable. We were told it had been turned off because of the seasonal change, which was disappointing as this information was not made clear beforehand. The sauna was also cold when we arrived, and staff informed us it needed a few hours to heat up, so we could only use it briefly. The steam room was completely out of service due to technical issues.
In the end, we could only properly use the Turkish bath area. While the staff were polite and tried to help, the facilities unfortunately did not match the expectations created by the hotel advertisement and booking experience.
I think this hotel has potential because the rooms and customer service were good, but the wellness facilities need better maintenance and clearer communication for guests.
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Price per night fromVND 1,489,742
Posted on Apr 24, 2025|King Room with City View
Cynthia991The hotel room showed the sign of age but it was still clean. I was happy to have offered an upgrade of room with good view of the Van lake. Unfortunately, I couldn’t sleep well because the centralised air conditioning system made me sweat throughout the night. The room was so hot! Staff were helpful and polite. Breakfast offered many choices of food. We also dined in the restaurant. Staff were friendly and helpful and the food was average.
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Price per night fromVND 2,859,531
Posted on Apr 10, 2026
Guest UserTwo empty pet şişe and an empty bag of ıslak mendil bulduk. Hemde a TV komanda. Also the light at the front door was burned out, and the emiş ventilatör in the bathroom did not work. Ayna tam buharlanmıştır. Also, the toilet seat is the wrong size for the toilet. It moves around while you are sitting on it. Also, the tub does not drain while you are shoering. It covered my feet. Finally, the light over the coffee machine is too dim, and the coffee kettle lid is broken.
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Price per night fromVND 2,166,898
Posted on Jun 16, 2025
Guest User
The staffs were very friendly and kind, the hotel was located in a beautiful calm place
The breakfast was poor and very limited choices
Hotel restaurant’s food was very poor, the hotel was old not renewed for many years
The only strength of that hotel was good and friendly staffs
I travelled for business propse
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Price per night fromVND 1,946,338
Posted on May 12, 2026
Guest UserHe's a high-Pod; Berchord Khob Karennan, his father, Ta Technologies and Aramsh Hitler. In fact, the sense of Ray Dashtem and the election of Engha Razie Budim. Now the manager and the Hilton Khob 🌹
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Price per night fromVND 1,184,055