We stayed at this hotel for one night mainly to enjoy the facilities such as the swimming pool, sauna, steam room, and spa area. First of all, I would like to appreciate the staff and management for being friendly and helpful. We accidentally booked for the wrong date, and they kindly helped us change the booking to one day earlier so we could stay immediately, which we were very thankful for.
The room itself was spacious and comfortable, and the breakfast had a good variety of options. Overall, the room and breakfast experience were good.
However, the main disappointment was the wellness facilities, which were the main reason we chose this hotel. When we arrived, there were some cleanliness issues in the bathroom, including stains in the toilet, and we had to request additional cleaning.
The swimming pool was extremely cold and basically unusable. We were told it had been turned off because of the seasonal change, which was disappointing as this information was not made clear beforehand. The sauna was also cold when we arrived, and staff informed us it needed a few hours to heat up, so we could only use it briefly. The steam room was completely out of service due to technical issues.
In the end, we could only properly use the Turkish bath area. While the staff were polite and tried to help, the facilities unfortunately did not match the expectations created by the hotel advertisement and booking experience.
I think this hotel has potential because the rooms and customer service were good, but the wellness facilities need better maintenance and clearer communication for guests.
