Overall it was good, i did not eat there so i wouldn't know about the food, the room was good, the view not so much, location might be good for some people, but it is too far away for most, it was clean and service was quite good, the swimming pool was clean but the there was too much chlorine in it and it was quite irritating, fancy hotel over all, but i doubt i will ever go again because of the location.
Hotel near Sultan Ahmed Mosque,Istanbul10.7% of visitors choose this area
YYuner2025.09.12
The room was great, and the bedding and other amenities were excellent. Breakfast offered a good variety. When checking out, the lobby staff were very helpful and even assisted with taking our luggage to the roadside where we could catch a ride.
The hotel was wonderful. The staff from reception to the pool/restaurant were friendly and very welcoming.
The room was comfortable, clean, and spacious with a beautiful view of the pool. The atmosphere of the hotel was beautiful, quiet, and relaxing.
A special thanks to Mr. Aziz and Mr. Taylan at the reception who was not only very friendly but also very hospitable. Also, a special thanks to the Indonesian maids who cleaned the room every day with the utmost courtesy and respect.
I highly recommend this hotel.
My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif
Great location, many restaurants and coffee places nearby. The staff was very friendly and helpful. I was very impressed by the lady at the breakfast buffet for her help and kindness.
However, my room had a couple of issues that need to be fixed. When I first went in, I kept hearing some beeping noise, which came from the motion detector, so had to have a technician come in to switch it off. Then in the bathroom, I didn't have hot water in the sink for the first day, and then on the second day only hot water and then the next day no hot water.... The left faucet was impossible to turn. Apart from the room itself, was overall satisfied of the building and other facilities.
Don’t forget valuable things inside the room! Wallet went missing from our room, spent half day to report it to police, to avoid that just be careful, we weren’t. We were a group of 5 and the other two rooms had no problems they were more cautious.
Clean hotel, good location, breakfast with options for everyone.
Hotel near Fatih,Istanbul5.5% of visitors choose this area
IIrina2025.06.17
The personal in hotel nice and friendly. The room was okey , a bit small but quiet. The location was a bit complicated for us. As we had 1 year old baby and my mom with painful knee it was really hard to walk all that up and down every day from the hotel to the main locations in old city . And somehow even taxi couldn’t come to the hotel, explaining that some roads are closed. My poor mom should walk up a lot just to return to the hotel. For us as a family we were thinking that it will be easier to stay in old city and easier to go to all locations but honestly it was not good decision. The hotels in that area very expensive and just not worthy. So much ups and down. But if you don’t have with you small kids and old people the place can be very good for you . From the top of the hotel you can see a beautiful view. And breakfasts very good as well .
The room was spacious and very clean. Housekeeping was prompt. They have a gym, pool, and sauna, all of which are new and well-maintained with good service, including fitness coaches available for guidance. It's conveniently located right next to a scenic area, and getting a taxi is easy.
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9.0/10
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IIrinaThe personal in hotel nice and friendly. The room was okey , a bit small but quiet. The location was a bit complicated for us. As we had 1 year old baby and my mom with painful knee it was really hard to walk all that up and down every day from the hotel to the main locations in old city . And somehow even taxi couldn’t come to the hotel, explaining that some roads are closed. My poor mom should walk up a lot just to return to the hotel. For us as a family we were thinking that it will be easier to stay in old city and easier to go to all locations but honestly it was not good decision. The hotels in that area very expensive and just not worthy. So much ups and down. But if you don’t have with you small kids and old people the place can be very good for you . From the top of the hotel you can see a beautiful view. And breakfasts very good as well .
GGuest UserBig hotel in center of old town. Good connections on tram, metro, bus. I booked a premium twin room with lounge access. But the front desk got different booking details. So it took a while to clarify it. Also I asked a quiet room and double checked with the hotel reception. But the first room was very noisy because it was facing the tramline right in front of it. Luckily, another staff asked me how was the room and I complained on the noise. He helped me to change the room to a quiet area one. Then we could enjoy our stay. We also visited lounge there the staff was nice and kind. It was a perfect snack and pre drink before our dinner out. And the breakfast service was good too. They even packed breakfast for our early flights. Overall, it was a great stay in the old city.
XXenaIt is an exclusive hotel where the staff is very courteous and tries to do everything for the Guests. We had access to the Executive Lounge. The lounge is okay but there are better ones!
Last year the cappuccino wasn't tasty...hasn't changed, still doesn't taste good 😀 but there are plenty of other alternatives.
Nevertheless, it is a very good hotel where the staff should be mentioned that they do everything to satisfy the hotel guests.
GGuest UserGreat appartments, wonderful facilities around the hotel compound. Found the cleaning staff in particular to be very helpful and friendly, specifically Sebahat and Nurgyl. When I noticed that the bedroom window was a little dusty they very cheerfully went and got everything needed to clean the windows there and then and they did it with a smile. Lovely to see and thank you!
HHariNice hotel with good location next to metrobus station (florya), many restaurants and coffee shops around and shopping walking street about 5 minutes by foot, room service not much good every day they keep something less shampoo, soap or water should be one of them short each day, have swimming pool, gym, Turkish bath (hammas) and sauna
SSSSSSSSSSSSSYSuch a beautiful hotel — one with a story, a soul, and true history behind it. Still preserved under government care, this marvelous place has hosted some of the greatest guests you could ever imagine.
Mustafa Kemal Atatürk, the founder of modern Turkey, once lived here — greeting international visitors and laying the foundations for a better future for his people and his country. His suite has been kept as a tribute; the doors to the Atatürk Room open daily at 10 a.m. and 3 p.m., allowing guests to quietly pay their respects.
For those drawn to mystery, lose yourself in a cocktail (or two) at the legendary Orient Bar — where Agatha Christie’s Orient Express seems to come alive.
Yet among all the tales this hotel carries, its guest service may be the finest story of all. Attentive, kind, and earnest in every gesture — they bridge any language gap with grace and warmth.
But bear in mind — the rooms are charmingly old, though the cleanliness is truly impeccable. You can hear faint footsteps above when someone walks around, a reminder of the hotel’s vintage bones.
Room temperature control is... let’s say, an adventure. It’s either a steady 22–23.8°C or a blazing 29.8°C. At one point, I thought I was waking up with a tan. I had asked for the heat to be turned up earlier because it was freezing, and while the staff kindly came to fix it, well — this was the outcome so I just opened the window.
Last but not least, DO NOT miss out on afternoon tea at the Orient Bar!
Thank you Pera Palace :)
AAnonymous UserThe hotel is located very close to Istiklal street, and surprisingly close to Galata Tower. You can walk straight up the road and be at Galata Tower with 15 minutes. The hotel itself is very clean and the staff are very nice and really helpful. The first day I was there, the shower in my room didn't work, and the tap was actually broken. They changed my room and helped me so quickly. Other than a window that didn't want to close, and an aircon that was on but not working, everything else went quite smoothly.
AAnonymous UserA lovely hotel - super aesthetic, and you can tell it's full of culture.
We arrived around 2 am, tired as expected, and the receptionist was just wonderful. There was some confusion around the deposit and method of payment, but he was extra patient and accommodating. Just a shame that no one greeted us outside / helped with the bags, which we saw happen for some other guests (for us, the concierge just stood at the entrance watching us - not really the kind of welcome I'd expect for a 5 star hotel).
We asked for two room cards, one of which stopped working on the second day, but that was quickly fixed by reception. We also realized that one card worked better for turning the room 'on' than the other card. One would always 'disconnect' and turn the electricity off, so that took a bit of trial and error.
Calling reception wasn't always productive, unfortunately. Sometimes they didn't answer at all, so we had to go downstairs to them instead. The housekeeping line was a bit more useful.
We asked reception/housekeeping for an iron/ironing board and had to wait almost 45 minutes for it. We also asked for room service and we could tell the bedsheets weren't changed / bathroom wasn't cleaned. It wasn't really an issue for us, but for a 5 star hotel, I expected a little better room service.
We loved the breakfast. So many options and a great variety. Some of the waiters/waitresses didn't seem too happy to be there, which isn't great when you're going to have breakfast and see unhappy faces all around you. But, I came across the sous chef on more than one occasion and he was a delight. There was one waiter who was also lovely, and chatted to me about where I was from and how interested he was in the Spanish language.
Location of the hotel is great, within walking distance for several of Istanbul's 'hot spots'. Only 10 min walk from the ferry station, about 15 min walk to Hagia Sophia or the Grand Bazaar, and a bit further to get to the Blue Mosque. Galata Tower is also within walking distance if you enjoy a good walk. If not, there are plenty of tram/bus stations around. We stayed for 6 nights and never needed to use the tram/bus, though (walked around 15k-16k steps a day!).
GGuest UserWe had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!
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