Hotels With Pools in Melaka State, Malaysia

We stayed at Swiss-Garden Hotel Melaka during our recent family trip and had a generally pleasant stay. We travelled as a family of four, and the room size was comfortable enough for all of us. The layout was practical and there was sufficient space for luggage and movement. The room itself was clean and reasonably well kept, although the hotel does show some signs of aging, particularly in certain fixtures and furnishings. The location is fairly convenient, with easy access to parts of the city and not too far from the main attractions. It worked well for our short family visit around Melaka. One area that could use improvement is the gym, which unfortunately did not appear to be well maintained during our stay. Some of the equipment seemed worn and the overall condition could be better. Overall, the stay was comfortable and decent for families, especially if you are looking for a reasonably spacious room at a fair price. With some refurbishment and better maintenance of facilities, the hotel could definitely enhance the guest experience further.

The check-in process necessitates roadside parking prior to accessing the designated car park, which can lead to traffic congestion. The hotel's car park, located on levels 7 and 8, involves a rather arduous ascent. The premises comprise four blocks; two are residential, and two are hotel accommodations managed by separate entities. The room itself is spacious, featuring two beds, and is maintained to a clean and tidy standard. While there are four lifts, their operation is slow, and a transfer is required to reach the car park. Breakfast, a makeshift buffet of local, low-quality food, was provided; however, during my three-day stay, I opted for it only once as it was largely unexceptional.

This place probably used to be great, but it's really showing its age and needs some serious maintenance. **Location:** Very convenient. **Amenities:** Didn't have time to use them. **Cleanliness:** Needs improvement. **Service:** I have to say, the human customer service was excellent. I really appreciate not getting those robotic, AI-like responses where you wait forever for a reply. The deposit was refunded quickly, so the service was good in that regard.

This is a newly developed property with ample parking. I particularly like the location, as it is surrounded by many eateries within walking distance. Everything is brand new; although the hotel lobby is a bit small, the rooms are impressively spacious. The only drawback is the lift waiting time, which could be improved. Overall, I would definitely return to this property on my next trip.

Overall, my stay was quite disappointing due to multiple issues with the facilities and management, although there are a few positive aspects worth mentioning. 1. The toilet flushing system is very weak and unable to properly flush waste. There is also no exhaust fan, causing unpleasant odors to linger after use. 2. The shower area lacks proper shelving for toiletries, which is inconvenient, especially for female guests. Although the space is not small, the towel rack is installed above the toilet, which is both unhygienic and impractical. 3. The unit is advertised as a two-bedroom space that can accommodate up to five people, which reasonably creates the expectation of having two bathrooms. However, the upstairs bathroom is locked and used as a storage room. This becomes highly inconvenient, as guests have to wait excessively long to use a single bathroom. 4. The doorbell issue that was reported earlier was never resolved. 5. The air conditioner remote control was initially not working, but a replacement was only provided later at night. 6. Only two out of four elevators were functioning. During checkout time, it became extremely difficult to get an elevator. Once inside, it stopped at almost every floor due to high demand. It took my family and me nearly an hour just to get from the 22nd floor to the car park. There was also no proper ventilation or air conditioning inside the elevator, which made the situation very uncomfortable and almost suffocating. 7. There is only a mirror in the bathroom, which makes it very inconvenient for guests (especially women) to get ready or do makeup. On a positive note, the overall room cleanliness was acceptable, although the towels could be improved. The interior design is visually appealing at first glance. However, the layout is not practical. Watching TV from the sofa is uncomfortable as it is positioned at an awkward angle. To face the TV directly, everyone has to sit in a row on the stairs, which is quite inconvenient. Overall, while the design may initially attract guests, the functionality and basic comfort fall short of expectations.

The taxi app showed a different hotel name, and the lobby belonged to another hotel. To check in, I had to submit my passport in advance and then retrieve the key with a code. This was the first time I'd encountered such a situation, and I honestly thought it was a scam. The toilet kept leaking, and it took a long time to get it to stop, otherwise, it was very noisy. Since there was no front desk, I didn't know who to contact, so there was practically no service. Good thing I only stayed one night.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Environment: The view is fantastic, you can watch the sunset right from the room. Cleanliness: Very clean, both the bathroom and bedroom were great. Service: Check-in and check-out were quick, and they were happy to store our luggage. Facilities: All toiletries were provided.

Stayed here with my wife for 2 nights—overall a comfortable and value-for-money stay. Spacious, modern room with a nice semi-partition layout that gives a studio feel. Bed was comfortable and the room was clean. Basic amenities were neatly packed, and the kitchenette is a useful addition. Location is slightly away from Jonker Street but still just a short drive, which helps avoid the crowd. Service was smooth and efficient throughout. Good balance of space, comfort, and affordability. Solid choice for a short getaway. Rating:★★★★☆

The breakfast was absolutely fantastic! Of course, everyone's taste differs. The room facilities were great, the bed was very comfortable, and the soundproofing was excellent. I opted for an inner view room to save money, so I couldn't see the pool or the sea, but for just one night, I didn't expect much more. The hotel is very close to all the city's attractions, within walking distance. The front desk and lobby staff were incredibly attentive and welcoming. There's a 7-Eleven downstairs, and a FamilyMart in the mall next door, which is super convenient. There's also an H.M. downstairs with some good discounts, but I didn't have time to shop as I had a train to catch – a fortunate save! I arrived here by 707 bus from Singapore, and The Pines Hotel is always one of the stops, making the journey very smooth. All in all, this hotel is highly recommended. I don't usually take photos of hotel rooms, so I've included some pictures of nearby attractions, all within about a ten-minute walk.