Posted on Dec 31, 2025
Guest User
Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity.
We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment.
Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us.
During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane.
The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene.
Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds.
Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts.
We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.
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Price per night fromPLN 262
Posted on Nov 6, 2025
203802****
The hotel environment is quite good, the room is spacious, and the breakfast is excellent.
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Price per night fromPLN 179
Posted on May 13, 2020
柠檬苏打Close to the road, the facilities in the house are OK, equivalent to a domestic express hotel. There are bars and other places around. The windows have good sound insulation effect, but the sound insulation of each room does not seem to be very good. My colleague lives next to me and can hear me turning off the lights.
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Price per night fromPLN 125
Posted on Dec 12, 2025
spring-Ai
Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent.
I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.
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Price per night fromPLN 286
Posted on Jan 24, 2025
faisal asghar
fantastic staff
i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good.
thanks
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Price per night fromPLN 396
Posted on Nov 25, 2025
Guest User
Clean and good service and good breakfast quality, so satisfaction is high. The surrounding restaurants are of low quality for the price, so it is preferable to eat at the hotel.
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Price per night fromPLN 132
Posted on Jun 19, 2025
NamanKala51
Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended
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Price per night fromPLN 568
Posted on Jul 4, 2024
Denis St.
Good location, excellent restaurants in the hotel, good stuff and perfect cleanness plus mall in the next door
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Price per night fromPLN 549
Posted on Dec 20, 2024
DuvelGood services overall. There is a bar at rooftop which called Skybar. The view is very good. However, it will become unavailable if there is private party. This is not fare to the customers of hotel because they should have rights for this service as the first priority during staying.
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Price per night fromPLN 206
Posted on Jun 22, 2025
Guest UserService was awesome very clean rooms, amazing food over the breakfast, and even when small things like the air con not pumping enough cold staff immediately takes action to help out.
Specially like the detail when on 2nd day they already knew how I like my coffee
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Price per night fromPLN 187