Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
Hotels in Zagreb County60% of visitors choose this area
--Nancy-2025.04.28
I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel.
The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired.
I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.
We booked a room with a sofa bed for two adults and one child. The sofa bed was uncomfortable, with a sunken center and raised ends. The child's back was good enough to sleep on it, but the adult's was not. The room was quite big, the decoration was neither old nor new, the food in the restaurant was OK, but the service was very good, they would ask questions proactively, so we specially consumed a dinner in the evening, but we waited for 40.50 minutes before it was served. When it was served, we found that the price of the Tomahawk steak was per 100 grams, and ours was 120kg. No wonder the waiter kept saying it was very big. We confirmed it again and again, and the steak alone cost 200 euros. Fortunately, the taste was very good. We couldn't finish it and packed it up to eat it again with instant noodles the next day.
Hotels in Zagreb County60% of visitors choose this area
CCollectingPassportStamps2025.07.29
Very nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
Hotels in Zagreb County60% of visitors choose this area
GGuest User2025.07.28
Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!
After staying for two days, there was no service, and the bathroom towels in the room were not cleaned at all! When I took my children to the swimming pool, the waiter's attitude was extremely bad. He was only targeting Chinese people. There were a whole room of people in the room. He insisted that we speak loudly and specially recorded a video. Our voices were not ours at all. It was extremely outrageous! It feels a bit racist towards the Chinese! Not satisfied with the service here! A video of the swimming pool is provided so that everyone can see why we were so noisy. The massage SPA is arranged next to the swimming pool. It is not a bath, so how can there be no sound! When checking in, you can write a clear statement stating that children are not allowed to stay and no sound is allowed while swimming! It's so ridiculous. There was basically no sound from our child in this video. When the waiter came in, he came straight to us and asked us to remind the child to keep it down, but we didn't make any noise at all! Time and time again! This is the worst hotel experience!
Service: Almost no service, no replacement of towels, no cleaning
Health: Not bad
Environment: To be honest, the environment is OK
Facilities: OK
With a stay at Hotel Phoenix in Zagreb (Sesvete), you'll be within a 10-minute drive of Garden Mall Zagreb and City Center One East. This family-friendly hotel is 5.3 mi (8.5 km) from Zagreb Zoo and 5.7 mi (9.2 km) from Maksimir Stadium.
Take advantage of recreation opportunities such as an attached winery or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 5 km.
Enjoy Mediterranean cuisine at Maestro, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and multilingual staff. Planning an event in Zagreb? This hotel has 10760 square feet (1000 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and bathrobes.
The room is quite large, with convenient transportation, a DM downstairs, close to the city center, and beautiful scenery. It is worth a visit. Sacramento is a romantic city, although it is not as noisy as the seaside.
Located in Zagreb (Maksimir), Villa Madison is within a 5-minute drive of Park Maksimir and Zagreb Zoo. This luxury apartment is 3 mi (4.8 km) from Garden Mall Zagreb and 3 mi (4.9 km) from Maksimir Stadium.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. This apartment also features a picnic area and barbecue grills.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free valet parking is available onsite.
Treat yourself to a stay in one of the 5 individually decorated guestrooms, featuring fireplaces and heated floors. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. 65-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected.
Pleasant studio (23 m), located 25 minutes walk from the main square or 15 minutes with public transport, and 3 minutes by public transport to the railway station and park Zrinjevac, also 3 tram stops to central bus transfer station to airport. Accommodation located in a quiet street, on the first floor of a private house with separate entrance, with free parking by the house, nearby local bakery, pub and restaurant. The studio has everything you need for your enjoyable stay in Zagreb.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Adults only.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About events:No events allowed.
Outstanding
10.0/10
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9.1/10
Great
--Nancy-I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel.
The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired.
I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.
GGuest UserEverything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
CCollectingPassportStampsVery nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
GGuwenqinAfter staying for two days, there was no service, and the bathroom towels in the room were not cleaned at all! When I took my children to the swimming pool, the waiter's attitude was extremely bad. He was only targeting Chinese people. There were a whole room of people in the room. He insisted that we speak loudly and specially recorded a video. Our voices were not ours at all. It was extremely outrageous! It feels a bit racist towards the Chinese! Not satisfied with the service here! A video of the swimming pool is provided so that everyone can see why we were so noisy. The massage SPA is arranged next to the swimming pool. It is not a bath, so how can there be no sound! When checking in, you can write a clear statement stating that children are not allowed to stay and no sound is allowed while swimming! It's so ridiculous. There was basically no sound from our child in this video. When the waiter came in, he came straight to us and asked us to remind the child to keep it down, but we didn't make any noise at all! Time and time again! This is the worst hotel experience!
Service: Almost no service, no replacement of towels, no cleaning
Health: Not bad
Environment: To be honest, the environment is OK
Facilities: OK
GGuest UserReally enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!
GGuest UserWe booked a room with a sofa bed for two adults and one child. The sofa bed was uncomfortable, with a sunken center and raised ends. The child's back was good enough to sleep on it, but the adult's was not. The room was quite big, the decoration was neither old nor new, the food in the restaurant was OK, but the service was very good, they would ask questions proactively, so we specially consumed a dinner in the evening, but we waited for 40.50 minutes before it was served. When it was served, we found that the price of the Tomahawk steak was per 100 grams, and ours was 120kg. No wonder the waiter kept saying it was very big. We confirmed it again and again, and the steak alone cost 200 euros. Fortunately, the taste was very good. We couldn't finish it and packed it up to eat it again with instant noodles the next day.
AAnonymous UserNicest hotel suite i have ever seen.
The sheets and the room were clean, had additional blankets in the closet.
Big bright bathroom.
Has a nice tv inside.
Bed was comfortable.
Really private area
GGuest UserThe hotel is on the top of the mountain, the scenery is good, but if you are not driving, you should book carefully. The self-driving journey is shown in the picture. Breakfast is relatively simple, there is wifi in the hotel lobby, the room is not, the room is small
MM200312224The room is quite large, with convenient transportation, a DM downstairs, close to the city center, and beautiful scenery. It is worth a visit. Sacramento is a romantic city, although it is not as noisy as the seaside.
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