I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
Along the way, I finally don't want to live in a motel. The room is great. Drive thousands of kilometers, there is such a cost-effective room. Expressed very satisfied.
Eugene is a good city! It feels good to live here! There are many restaurants downstairs in the hotel! I recommend a Thai food that tastes very good! The price is also very good!
From Lake Tahoe to Portland, the hotel is generally good, breakfast is OK, the hotel is located in the town, the surrounding is fully furnished, it is worth mentioning that there is a big Wal-Mart in the vicinity for a few miles, open 24 hours.
I had a very pleasant stay at this hotel and would definitely recommend it to others. The rooms were clean, spacious, and well-maintained, with all the necessary amenities for a comfortable stay. The staff was extremely courteous and always ready to help, which made the experience even better. Check-in and check-out were smooth and hassle-free. The location of the hotel is also a big advantage, as it is easily accessible and close to key areas. The food quality was excellent, with a good variety of options available. Overall, it was a great experience, offering good value for money, and I would happily stay here again.
The hotel is in downtown and does not have its own parking lot, but there is public parking downstairs next to the Citroen gas station opposite, about 35 knives a night. 5 minutes walk from the hotel, turn a corner at a crossroads.
The room is small, one bed, two bedside tables, plus a bathroom, very compact. The hand sanitizer in the bathroom smells good.
The front desk service is good, because the sleep is shallow, negotiate whether you can change the room behind the road, and you are also happy to help.
There is a Mexican dish 10 minutes walk from the hotel, Lechon, it is recommended. Recommended in the mushroom, grilled Ribs is not bad.
We really like the corner room with city view that we got. It was clean, smell good, the windows are clean, able to see the city. The only thing that bothered us a little is the fact that the rooms are not soundproofed. We could literally hear anything coming out of other rooms lol. The staff at the reception were nice and welcoming. The rooftop bar was cool and beautiful, the price is super reasonable - seemed to be short staffed though. The organization of the place wasn't great at all and the guy at the entrance checking ID wasn't nice, he looks like he doesn't want to be there. But overall, the hotel, the bar and most of the staff were really nice and welcoming :)))
It was perfect location me and my daughter had a nice new years there the pool was clean and kids friendly across the street from the mall and lost of eatery’s we will be staying there again
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128 reviews
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GGuest UserIt is located in the city center, so it is convenient to walk, public transportation, and Uber. The building itself is large, the lobby is also large, and the rooms are also large. The bathroom floor was sticky. All the staff were friendly and nice. The building itself is old, but the atmosphere is nice.
QQIXINThe location of the hotel feels a bit far away, but it is very convenient to drive not far from the highway. Free parking. The hotel facilities are a bit old, but the whole is okay. About three stars
BBrandy LynnAre staying was very nice. The room was nice and clean and the bed was really comfortable. So when we got to the Ramada the only problem that we had was is that they didn't bother to tell us and it wasn't posted in the website that they charged a $75 deposit fee that is refundable that time that you leave. And then the other problem was more so a bigger deal so to say because me and my husband were only 10 minutes late cute breakfast they said and at that time it was 9:10 a.m. whenever their hours are posted breakfast hours are from 6:00 a.m. to 9:30am . So the lady working told us that we were too late for breakfast and toast that we missed it and there's nothing that she could do about it to help us. Keep in mind that she was cleaning up all the leftover breakfasts like the sausage and bagels and everything she put it all on the plate and then she acted like she took it to the kitchen just to watch her take the whole plate of leftover breakfast food and she threw it in the damn trash can. Now I don't understand why we can have had at least a leftover food because their hours for the breakfast were marked wrong and we were not late for breakfast as posted yet they still did not give us any thing.. now I'm pretty sure that you know there was no reason for her to be rude like that to guess who paid $80.00 for 1 night and then not even get any breakfast at all. When I saw her put the foods in the trash can after telling us we couldn't have any breakfast made me feel like I never want to stay there again because I paid $80 for one night and I didn't even get the breakfast I paid for it in my hotel stay.
GGuest User.The hotel left a mixed impression. Despite the excellent reviews and not being the cheapest option, we were overall disappointed.
Starting with the positives:
A very convenient location in a pleasant, green, and quiet neighborhood not far from downtown. There are plenty of great cafés, small shops, restaurants, and wine bars nearby.
Polite and friendly staff at the front desk.
Interesting room design.
Spacious parking available for hotel guests.
Large rooms.
Now the downsides:
Thin walls and creaky floors made it very difficult to sleep. The soundproofing is basically nonexistent. The young couple staying in the next room was clearly enjoying their time together, which unfortunately meant a very uncomfortable experience for us. In addition, the refrigerator in the room was extremely noisy — not only did it hum loudly when running, but it also made constant knocking sounds.
The breakfast was exceptionally poor. The only “hot” items seemed to be the coffee and a dishwasher, which, oddly enough, was placed right in the middle of the breakfast area.
There were two small TVs in the room, both positioned very inconveniently for viewing, and neither had streaming services available.
The housekeeping staff was intrusive — within a 20-minute period, they knocked on the door three times (and even tried to open it once), apparently trying to hurry us out, even though it was still before checkout time.
TTiffany GlassThe hotel is set up very open and not all cramped together it actually spans across 4 buildings in one area of town. The front desk guy was very helpful and got me checked in to my room way early at about 9am and the room was phenomenal!! Definitely worth it to get the suite with the jacuzzi and balcony. Probably the nicest executive suite I have stayed in and I will be extending my stay and returning another time too. On my top 10 list of best hotels and service
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
GGuest UserThe Siletz Bay Beachfront Hotel has an excellent location. The rooms are good and are reasonably clean. The hotel is aging somewhat gracefully but still has no air conditioning in the rooms. The service however is not friendly to fishermen staying there to fish for the outstanding Fall run of Pacific Salmon in the Siletz River. Specifically, the rigid office hours of 7 am to 10 pm are all but useless for fishermen. In 3 years of staying there I have yet to be able to take advantage of their free breakfast. Also, there is no freezer on site that is usable for fishermen. I was specifically denied access to a freezer for my fish fillets that is there (behind a locked door) for what are (IMHO) very bogus reasons. I also had issues with an extremely noisy ventilation system coming from somewhere other than my bathroom (reported after my first night but never fixed during my 7 nights there), hot water that would run out halfway through my shower, and a loss of TV during my last 2 days there. For all these reasons I will be looking to stay elsewhere when I return to Lincoln City to fish next Fall.
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