CClementine TsengThe room was much larger than expected, the bed was very large and comfortable, and the toilet was old but well-equipped. The most surprising thing is the breakfast, all the items are very delicious. The location is also perfect and the price/performance ratio is very good.
DDavid OhanaThe staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Ookpc99There are McDonald's and local restaurants next to it, a dia supermarket is a five-minute walk away, and it takes about 19 minutes to walk to the Church of Our Lady. Parking is very convenient.
GGuest UserWhat an amazing find, we where very happy staying here.
Rooms are fantastic, just as shown in the pictures, clean tidy, spacious, large bathroom minibar in the room with reasonable priced items.
Check in was very easy and we left our bags as we where early, staff very helpful checking us in and offering directions of places to visit.
Hotel located close to town, stations and eateries, we had a great base for exploring Zaragoza.
Breakfast was good, plenty of items to choose from, good selection of food and coffee (via a coffee machine).
The hotel is superb itself, not dated, not in need of updates its just perfect.
We didnt use the in house restaurant as we ate out in plenty of the others in the area.
GGuest UserOur second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!.
The city itself is beautiful and the people are so nice. We hope to visit again in 2025.
GGuest UserEverything was fine. The only thing that dampened the experience was that there was no air conditioning. The system was there, but it didn't work, and it was very hot. I don't know if the air conditioning was damaged occasionally or if it's always like this, because I'd think about it next time if I go in the summer.
GGuest UserHow should I put it? It was another small surprise. The not expensive price gave me a very good experience. The parking service was very good. The hotel is located in the city center. In addition to being convenient, I have to mention its antique hotel design. From the lobby to the room, I felt full of European elegance. I really enjoyed the quiet atmosphere of the room looking out the window at the big trees and the neighborhood!
LLlllll/An older hotel. The price on Ctrip is very good, but the sound of the TV in the next room can be heard clearly. It is not far from the train station and there is a McDonald's opposite. The hotel is a bit old, but the room is big enough.
IIOANNIS SALONISCentrally located Very helpful staff.The room was spacious and very clean.The breakfast was a lovely surprise for a 3 star hotel.Best value for money.
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