The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
Check-in was nice and easy. The hotel is located in a convenient location, but outside the Old Town so you save a little on price. I was able to get a bucket of ice each day. My only complaint was the mini-fridge. It was the size of a small microwave and crammed with over-priced items with no room left for a beer.
The hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.
If you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
The hotel is in a great location between Auschwitz and Energylandia. It is a really nice hotel. Unfortunately, they are not so good at keeping it clean. In the 5 days we were there, they didn't even manage to refill the toilet paper in the room. We had to do it ourselves.
There is a restaurant below the hotel and our room was right above it. Loud music played in the garden until 11 p.m. You would have thought the music was in our room, it was so loud. Otherwise, the room was really big. The fridge in the room was also very loud, so you couldn't sleep. We turned it off.
The breakfast buffet was OK. I've seen better ones, but also much worse ones.
You can see that the hotel is a bit old. But overall, it was good for the price.
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
It's about a 15-minute walk from the station, but there's a bus stop nearby so it's easily accessible. The hotel was very clean. The shower was also fine. I'd like to stay here again if I have the opportunity.
Excellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
This is the third time I've been here. The Wi-Fi network was broken during the first two days of our stay. After reporting it to the front desk a few times, it improved a little. Other services are still as good as before. You can borrow an umbrella on rainy days. There is an Aldi nearby, a large Carrefour, and it is the terminal for many trams. The breakfast also has a rich variety.
Very Good
44 reviews
8.8/10
Price from
HK$ 322
per night
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9.3/10
Great
Super place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
The hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station. Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift. Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
The Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
We had a very cheerful greeting on arrival and were upgraded from a deluxe to an executive apartment. (Not sure why). The apartment was spacious and immaculate with some lovely touches - the foyers were decorated for Christmas with Christmas trees and wreaths. Complimentary water tea and coffee. Coffee cream in fridge. Nespresso machine with selection of nespresso pods. Dressing gown and slippers. We forgot our plug adapter but the receptionist was able to lend us one. The location was perfect. 30 seconds walk from the main square. Being so close meant we didnt need to rush up in the morning. Some nice restaurants/bars on Bracka Street and nearby. Really easy to be able to pop back and get out of the cold for a bit. We didn't use the kitchen area for cooking but you could easily cook yourself a meal with the facilities available and fridge to store food. Our only negative was the bed was very creaky when rolling over which disturbed both of our sleep a little, but overall we don't have any complaints and we would definitely stay again. We had a late flight home and reception were really kind to store our bags so we didn't have to carry them around all day. Thank you.
PROS *Lovely spacious rooms with nicely refurbished bathrooms. *The breakfast area looks presentable with a fairly decent selection. *Bottled water is provided daily, you just have to make sure you hang the sign to request to clean the room. *Hotel is centrally located right by the square. It’s near grocery stores, restaurants, donut/pastry shops & souvenir shops. CONS *The carpets “looked” dirty & old, not very pleasing to look at but they’re not - just gives that impression! *The main downside for me is the noise. Our room was facing the front which is where pedestrians walk through to the square. Earplugs were supplied by Hotel but they didn’t make a difference. There were loud revellers until 4:30am daily, then once that ends, the delivery trucks & refuse collectors pass through which were just as loud! Needless to say I didn’t get a full night sleep for 4 nights. Overall, it’s a clean & very reasonably priced hotel. May I also add we are a group that booked 4 rooms. 2 rooms were in the quiet side but the other 2 were in the noisy part. Not all rooms are the same. However, if you can sleep through anything then this wouldn’t be as much of an issue as it was for me.
And now, 2.5 years later, I returned to this wonderful original hotel. Rich breakfast, convenient location, friendly staff, large room with fridge and kettle. I hope to come back here again.
Five star rating 😊 The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated. Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻
Room was basic , however was very clean and comfortable. Accessibility was not a major concern considering that the bus and tram stop near the hotel . Recommended for short budget stays.
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