Kraków is truly a beautiful city!
The hotel’s location is excellent !Suituated in the Jewish Quarter, very close to the Old Town, and extremely convenient for getting around.
The breakfast was delicious, and I especially loved the room’s skylight design ! it was absolutely beautiful and made the space feel so special.
Highly recommended!
One of the best value for money hostels in the area. I stayed in a private room that was very spacious. It also included small but pretty balcony which was as nice surprise. The bed was very comfortable and the bathroom also was clean. The only two slight negatives being that it’s around a 25 minute walk to the centre , so you kind of have to commit if your going to pop their for the day but large issue if you enjoy a walk.
Secondly the walls were a little thin and my bedroom was located next to the shared bathroom so I’d sometimes wake up in the morning to the sound of people on the toilet. Besides that on the whole was a good hostel.
The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
The hotel’s location is excellent—just a short 10‑minute walk from the train station and very close to the scenic highlights of the old town. This made exploring the area both convenient and enjoyable.
In terms of amenities, the water pressure / water saving mode could be improved, as the outflow was rather weak and not very comfortable.
On the positive side, the breakfast was outstanding, offering a wide variety of fresh and delicious options that made mornings a real treat.
We had a great stay at the Pollera. Many of the 4 or 5 star hotels we looked at were lovely but after some research we realised the Pollera was in an equally great location, maybe 1 to 2 minutes walk away from such hotels, but way cheaper! The hotel is in traditional Polish style which we really enjoyed. The rooms were large and comfortable and had everything we needed. We slept well and had zero issues. The staff were very helpful and kind too! We did not have breakfast at the property as we noticed there were many cafes and bakeries nearby and this worked better for us. As mentioned though, the location was the real draw! We were a 3 minute walk (if that) away from the main square and a similar walk away from what seemed to be the main high street. The hotel is around 20 minutes from the airport and cost us PLN 80 in an uber. Other than that journey, we were pretty much able to walk everywhere. Any trips we went on picked up from a location that was a 7 minute walk away too.
Overall, a great hotel with traditional charm. Great value for money!
The hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations.
However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security.
I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.
We stayed for two weeks during Xmas and NYE. The hotel is fine and pretty good during non peak days. But once Xmas and NYE comes along, the hotel gets understaffed and a bit mismanaged. We suspect the usual housekeeping and front desk staff are on leave during the holidays, as there is a big difference in cleaning quality. During the holidays, sink and toilet were still dirty after cleaning, rubbish bins were not emptied, teabags not refilled. A lot of small noticeable details.
I was also told by front desk that we had to pay for water bottles in the room, where in fact occasionally we got free bottles.
A light in our shower stall kept breaking down and we had to ask the hotel to fix it several times.
So suggestion is not to come during Christmas or New year.
Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
The room was upgraded compared to when I stayed there 2024, and the breakfast selection was also improved, with a wider variety of dishes. I had dinner on March 8th; the lady paid, and I received a 12% discount. The food was quite refined. The location is good, close to the station and shopping areas, and within walking distance of the old town.
I arrived at the hotel in the early hours of the morning and told the front desk I'd check out an hour late. The next morning, the front desk called to remind me that I still had a few things to pack and was about to leave when the housekeeper started banging on the door and even tried to enter with a key. This is the first time I've encountered this in all my years of staying in hotels. There are several flights of stairs leading up and down, and I was carrying a 30kg suitcase all by myself; no one offered to help, and there was no elevator. Finally, a young woman at the front desk couldn't bear to see me like this and helped me with another suitcase. The young woman was kind, but the hotel service was terrible. The cleaning was so-so by European standards, and the bed was so soft I couldn't even sit up straight. Oh well.
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116 reviews
9.1/10
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LLesley and NigelSuper place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
UUrszula ZiółkowskaA wonderful, cozy apartment in the very heart of Zakopane, a few steps from Krupówki and other attractions. It's very convenient both for hiking and skiing, as it is very easy to get from there to Tatra Mountains trails and ski lifts. Also, a very helpful lady at the main reception desk. I would gladly return to this place.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGuest UserHotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
AAnton_ShThe hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations.
However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security.
I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.
EEliz RahmanOur stay in Krakow was perfect especially the hotel we stayed in was nice and comfortable. We would love to come here again should we go to Krakow in the coming years.
AAnonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
GGuest UserThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
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