Great Service and Comfortable Stay
I had a wonderful stay, The receptionists were incredibly friendly and accommodating, making me feel welcome from the moment I arrived. I really appreciated being able to check in early, which made my trip much more convenient.
The room was comfortable and well-maintained, though the view from my window wasn’t the best. Additionally, the location was a bit farther from the city than I had anticipated, but it was still manageable.
Overall, I was very happy with my stay and would definitely recommend this hotel, especially for its excellent customer service!
This is the third time I've been here. The Wi-Fi network was broken during the first two days of our stay. After reporting it to the front desk a few times, it improved a little. Other services are still as good as before. You can borrow an umbrella on rainy days. There is an Aldi nearby, a large Carrefour, and it is the terminal for many trams. The breakfast also has a rich variety.
The room has nothing to say, must live in the black suite, other room types are just like. There is a party on the first floor of the hotel on weekends, which is open until 2:30. It is very disturbing to the people ... If you care, be careful to book.
Hotel looks like PRL so feel the old climates . The service Mega Super Mila and Helpful .a Breakfast Remarkable take as much you want .parking free and at the price of staying burial Terms free .all super .a beautiful views on Tatras and Skywater
Hotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
it was a nice hotel to stay overall.
the only thing i did not like was cleaness because i found some dusts on the desk and the sink.
as per the staff, everyone was helpful and warm-welcoming.
and the breakfast is a bit expensive but worthwhile to pay for 49 zloty because all the food were fresh and delicious. it is good to have breakfast early in the morning if you have to be in a hurry such as catching a plane or train.
besides, the location is very convenient. there is a direct bus to wieliszka salt mine, which is quite far from the city center and stare miasto (the downtown's name in polish) is also close to go due to lots of trams connecting from the hotel. 😆😆
and i personally take into consideration about whether there are stairs even at the entrance due to a heavy suitcase. there are no stairs at the main entrance and 2 lifts are working very well, and no need to worry about bringing the room card key. 😁
and the given password is easy to remember and convenient to get in the room, which can help you travel light.
thus, i would like to strongly recommend staying here due to lots of benefits to travel in krakow.
The room has a beautiful view and a balcony. The facilities are complete and the transportation is convenient. It is only a 15-minute walk from the center of Zakopane. It is worth recommending! The Ocean Eye is worth a visit!
We were only at the hotel for one night for a flight, a comfortable mand, about 20 minutes from the airport. The hotel is located in Kraków. Industrial Zone. Suitable for people who have a car. There is paid parking. The staff was very friendly and helpful.🙏
Always come here, it is our favourite hotel in Krakow and has good acces to the city center, the traveler type is really for anyone, families, couples, businesses travellers, brilliant rooms, good bar, and the service is top notch. Would highly recommend.
Great
126 reviews
9.3/10
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9.2/10
Great
UUrszula ZiółkowskaA wonderful, cozy apartment in the very heart of Zakopane, a few steps from Krupówki and other attractions. It's very convenient both for hiking and skiing, as it is very easy to get from there to Tatra Mountains trails and ski lifts. Also, a very helpful lady at the main reception desk. I would gladly return to this place.
GGuest UserI really enjoyed my stay at the hotel — it was very comfortable, and everything was great. The room was clean and cozy, and I felt very relaxed there.
Just a small suggestion: it would be nice to have some extra bathroom items like a shower cap, cotton swabs, and a штsmall toiletry set.
Also, I used the airport shuttle service, which was convenient. But I was a bit disappointed that the driver didn’t help me with my suitcase — I had to lift it myself into the car, even though it’s a paid service. My luggage wasn’t too big, and as a woman traveling alone, I would have appreciated some help. I think that kind of support is part of good service.
Thank you again for a nice stay!
GGuest UserDoubletree, Krakow is excellent. The Polish staff are professional and efficient. It's a tram away from the Old Town (reviewers complaining of the distance are either ignorant, lazy, or entitled). You can actually take a tram from two stops, which can get you pretty much to the major tourist areas such as Wawel Castle or even Podgorze where the Krakus Mound is located. Hilton includes a sauna, a 24-hour gym, and a really good breakfast with smoothies, desserts, and local Polish bread and honey. They surprisingly even served champagne one morning. Rooms are above standard and the hotel feels very new. During lean months (up to March), rooms are affordable but during conference months and high tourist season, Doubletree can get packed - with good reason. As expected, you get the Hilton chocolate chip cookie at check-in.
GGuest UserExcellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
11357007****The location is fantastic, on the Buda side, right below Fisherman's Bastion. We checked in in the evening and could just walk out the back of the hotel to reach Fisherman's Bastion, and then head down to the Chain Bridge. Breakfast was incredibly rich with a wide selection of cheeses, sausages, and fruits. The front desk staff's English was excellent. The hotel is small but charming. The only downside was that the 'double bed' was actually two small single beds pushed together, so for a couple to sleep together, they'd have to squeeze onto one very small single bed. There are a few traditional Portuguese restaurants downstairs with reasonable prices.
DdelThe location was Amazing , I can see the central square from my room . Really few steps no from everything. Well equipped room , with kettle , mug , soluble coffe and tea . I love this kind of stuff in the room . The bathroom, the shower was clean and new . The receptionist nice . The breakfast is weel filled ..you can chose between salty and sweet stuff .
You can find everything you need there . ☺️ Widly suggested
AAnonymous UserIt was a wonderful hotel. Cleanliness is very good.
Also furniture is so beautiful and European.
I wanna recommend this hotel to friends and wanna stay again.
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
AAnonymous Userit was a nice hotel to stay overall.
the only thing i did not like was cleaness because i found some dusts on the desk and the sink.
as per the staff, everyone was helpful and warm-welcoming.
and the breakfast is a bit expensive but worthwhile to pay for 49 zloty because all the food were fresh and delicious. it is good to have breakfast early in the morning if you have to be in a hurry such as catching a plane or train.
besides, the location is very convenient. there is a direct bus to wieliszka salt mine, which is quite far from the city center and stare miasto (the downtown's name in polish) is also close to go due to lots of trams connecting from the hotel. 😆😆
and i personally take into consideration about whether there are stairs even at the entrance due to a heavy suitcase. there are no stairs at the main entrance and 2 lifts are working very well, and no need to worry about bringing the room card key. 😁
and the given password is easy to remember and convenient to get in the room, which can help you travel light.
thus, i would like to strongly recommend staying here due to lots of benefits to travel in krakow.
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