The check in process is very unfriendly for foreigners. The instructions are unclear. The 24/7 contact will be answered on the 5th or 6th call. It took us an hour to get the key and correct location for the room. The key and the room are two different places.
Other than that, the room is very nice for a family. Cozy and spacey. Very nice location. 10 mins walk to the station. If the check in instructions can be improved, it is a nice place.
Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
Right in Santa Claus village. If you come in the winter, it’s a good location and there will be many activities inside the village. But if you come here in other seasons like us, there will be boring and far from the downtown because lots of activities are stopped. You can take bus no.4 or Santa clause express to downtown at cost. Room with sauna is very good experience
Hotelli oli hyvällä paikalla ja pysäköintialue takapihalla oli tilava. Huonekohtaista jäähdytystä ei ollut, mutta huone ei onneksi ollut turhan lämmin. Henkilökunta oli oikein ystävällinen. Aamiainen keskivertotasoa. Pieni miinus tv-kanavatarjonnasta, huoneessa ei näkynyt kuin kanavat 1, 2, 3, 4, Ava ja Sub.
Our stay in the glass igloo was amazing! The accommodation was very clean, and it included all the necessary amenities. It even came with a kitchenette. We were fortunate to see the aurora borealis just outside our igloo on the night we arrived, and watching the sunrise from the igloo was simply magical. The meals at the resort were fantastic. I would highly recommend the Fox Arctic Glass Igloo Resorts for a memorable experience.
Located in a ski resort, it's a fantastic ski hotel. Perhaps because it wasn't peak season yet, the hotel restaurant options were limited, but the food was surprisingly good, with no disappointments. It would be very convenient for ski enthusiasts.
The best!!! The best!!! The front desk staff were kind and even made the effort to contact me if the aurora appeared. The property is very large and they provided a car to take you to your accommodation from the front desk. I was able to refresh myself by taking a walk around the property during the day. It was summer so I didn't see any reindeer, but I could hear them crowing. I would definitely like to come in winter next time to see the reindeer.
The room was also very clean and nice. I was also very satisfied with the sauna.
The breakfast at the restaurant also had a very Finnish feel to it. The bread was delicious.
The family room was very nice, but the fifth person was considered an extra bed and slept on a sofa. The hotel ground floor was great for watching the Northern Lights, and we saw them that night. There seemed to be a sauna in the bathroom, but we didn't try it as we didn't know how to use it. The hotel breakfast was an English breakfast, and the hotel entrance offered views of the ski resort.
Right below the ski resort, the town is very small, so it's very convenient to get around. Everyone is very friendly. The room is bigger than expected, and it has its own sauna and living room, which is very nice! It's a pity that I only stayed for one night
Great
49 reviews
9.3/10
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Never expect such a beautiful resort. Away from City but a good location for leisure. Nice breakfast, friendly staffs and a very good service.
JJon LiangWe stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed.
The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns.
After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk.
There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience.
The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.
Northern Lights Village in Saariselkä is an absolutely beautiful resort with an atmosphere that truly lives up to its name. During our stay, we were lucky enough to see the Northern Lights every day and almost every night, without needing to go outside for aurora hunting at all. Some nights, the aurora was incredibly strong, with vivid green and even red colors clearly visible. Seeing red aurora was especially rare and felt truly magical. One of the most unforgettable experiences was being able to lie comfortably in bed and watch the Northern Lights through the glass roof, right from the room. It was simply breathtaking and deeply impressive. The staff are friendly, welcoming, and always happy to help, with warm smiles that make guests feel well taken care of. The room is comfortable and thoughtfully designed, with heated floors, which is very nice in extreme winter conditions. On the first night, the room felt quite cold due to a power outage, so we had to sleep wearing warm clothes. On the second night, the temperature was much better and comfortable. Considering that the outside temperature dropped to around -40°C, the room may feel slightly cool at times, but overall it was still comfortable enough to sleep well. Bathroom amenities are mostly complete; however, toothbrushes and razors are not provided, which would be a nice improvement for a resort of this level. Other amenities are well prepared. Overall, Northern Lights Village offers an extraordinary and once-in-a-lifetime experience. Being able to see the Northern Lights so clearly and frequently, right from your bed, makes this place truly special. Highly recommended for anyone who dreams of experiencing the Northern Lights in the most comfortable and unforgettable way.
Santa Claus Holiday Village Hotel – A Magical Stay in the Heart of Lapland I recently had the pleasure of staying at Santa Claus Holiday Village in Rovaniemi, and it was nothing short of magical! From the moment we arrived, we were welcomed with warm hospitality and a festive atmosphere that truly captured the spirit of Christmas. The accommodation was cozy, well-maintained, and thoughtfully designed. Our cabin was spacious, featuring a private sauna—a perfect way to unwind after a chilly day outside. The room was well-equipped with modern amenities while still maintaining a charming, rustic feel. The location is unbeatable, situated right in the Santa Claus Village. It was incredibly convenient to visit Santa’s office, cross the Arctic Circle, and enjoy the various winter activities like husky sledding and reindeer rides. Plus, the breathtaking snowy landscapes made for unforgettable moments. The breakfast buffet offered a great selection of hot and cold dishes, including traditional Finnish options. The on-site restaurants also provided delicious meals, with a cozy ambiance perfect for relaxing after a day of adventures. The staff were friendly and accommodating, always ensuring guests had the best experience possible. Whether it was arranging activities or providing recommendations, their service was top-notch.
The airport transfer takes about 10 minutes, and it's a short walk to Santa Claus Village (5-10 minutes). Nearby, there’s the famous Santa’s Salmon Place, also around a 5-minute walk. At night, it can be quite dark, so a taxi is recommended if not driving. Most staff are nice, though there was some confusion regarding a 3-day, 2-night package that included complimentary main courses for both nights. Initially, it was misunderstood that it was only for one night, but after inquiring, one the staff quickly resolved it and made a reservation for us. But one of staff just rejected at the first time and made us confused. Breakfast was diverse and delicious. The rooms are scattered across different areas, and some may be a bit far, requiring a short walk on gravel paths. Staff assistance with luggage during check-in and check-out is commendable. Room cleanliness was slightly lacking, with hair on the bed and some debris on the floor, but it didn't greatly affect the stay. The glass-roofed igloos offer privacy with curtains, though light sleepers should be aware of morning light. Overall, noise insulation was good, and there was sufficient distance between rooms. Overall, quite a special experience
Seaside Glass Villa is a unique and memorable place to stay in Kemi. The hotel is conveniently located not far from the railway station, making it easy to reach, and it sits right next to a beautiful lake, offering a peaceful and scenic atmosphere. One of the highlights of the villa is the glass ceiling. While lying in bed, you can look directly up at the sky, which creates a very special experience. Unfortunately, during our stay we were not lucky enough to see the Northern Lights. The weather was extremely cold, almost -30°C, and even inside the room, the temperature felt quite cool. We had to sleep wearing at least one layer of warm clothing. The overall atmosphere of the resort is calm and pleasant. The view from the bedroom is stunning, with the frozen lake right in front of you and a clear view of the sky, which feels truly impressive and unforgettable, especially in winter. There are restaurants and a supermarket nearby, which is very convenient for guests. Despite the extreme cold, staying at Seaside Glass Villa was a unique experience, especially for those who enjoy nature, winter landscapes, and peaceful surroundings.
I caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze. Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep. Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner. Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly. The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊 There are many attractions, so be sure to give yourself enough time to experience everything. I will definitely choose to stay again next time I travel to Rovaniemi. Sha, Sydney, Australia. 🇦🇺
This was a great location slightly out of the city to catch the Northern Lights without going on a tour (we saw it two nights out of two)! The glass cabins were well kept and clean, we were two adults and two teens and there was enough space for everyone. Note that this resort serves only five cabins and no one else, so the exclusivity is unsurpassed! It is also beside a frozen lake and you can walk to the middle to catch the auroras. A lot of nature activities to occupy the family in the daytime. Some recommendations would be the sauna+frozen lake dip, ice fishing and hiking to the rock church. The founder of the resort, Theo, is ultra friendly and nice and all the staff there (shoutout to Millie and Guillaume!) really go above and beyond to help make our stay there so memorable. All the photos uploaded I took with just my iphone16. All in I was extremely happy we chose this place for the Rovaniemi leg of our trip.
The hotel is located in the city center. Close to shopping malls and supermarkets. Nice breakfast and people. It's just 10mins walk to Arktikum Park where you have high chances of seeing the northern lights when the weather are clear.
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