Posted on Aug 13, 2026|Deluxe Triple Room
Guest User
Feedback Following Our Recent Stay
Dear Management team,
I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better.
Regards,
Grech (CEO in hospitality)
I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.
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Price per night fromNZD 402
Posted on Nov 26, 2025|Deluxe Double Room with Partial Lake View
Backpacker00I had an excellent stay at this hotel! The staff were friendly and welcoming from the moment I arrived, and the room was clean, spacious, and very comfortable. One thing I really appreciated was the small fridge in the room stocked with drinks—you can simply enjoy what you like and pay for it at checkout, which was super convenient.
The rooftop was definitely a highlight. It offers a stunning overlooking view that’s perfect for relaxing, taking photos, or enjoying the scenery day or night. Downstairs, there’s also a great bar where you can chill, unwind, and grab a drink without even leaving the hotel.
I highly recommend this hotel to anyone looking for great service, comfort, and amazing view. I’ll definitely be coming back and with friends next time!
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Price per night fromNZD 71
Posted on Jul 9, 2025
Guest User
Hello!I liked everything, but want to complain about one of your workers. His name is Elsit Koraj. In my room was not brush and toothpaste. I asked in reception about it, then Elsit Koraj said that he will tell workers to provide me. Then after 10 minutes he came by himself to my room, I wanted to take brush then he said “Can I come in? “. I thought he want to put by himself. But he entered to my room looked around then asked am I alone. Then asked if he can seat, it was very strange . Then I asked to leave my room. After 15 minutes he called to room phone and told “I was in gym, I ran, can I take shower in your room?”. I was angry and told that I will complain to him. That day was afraid to go down because thought only he is in reception and locked my door. Next day I wanted to complain and asked him to call administration. Then he blamed me that I allowed him to enter my room. what is this? What kind of service is this ? When I asked his full name he replied that no need to complain and than he has family and kids. I don’t care about it. You have to prevent others girls from it. That fact that I am young alone foreign girl not means that he can and tell anything he wants. I paid for what? I chose the best hotel for myself, paid not little money for what? For harassment? I was so annoyed and will leave my review everywhere and wil complain. You have to prevent others from him! Also when I asked to invite someone higher rank, he invited sale director. But he was just protecting his colleague telling how long he working there. He even didn’t listen me. I was post in instagram and tiktok, I have enough followers! If you will not take action in relation to him. Also he justified his actions by saying that he was checking whether I was a ********** or not and also accused me of letting him in!!!! What a humiliation!!!
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Price per night fromNZD 313
Posted on Jul 25, 2026|Economy Double or Twin Room
Guest UserStopped for one night, the location is convenient, close to the bus station.
The room is not big, there is a tea and tea. Big shopping center, 5 minutes by taxi, 20 walk. There is a restaurant at the hotel, but we arrived late and dinner didn't manage, the hostess is very social.
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Price per night fromNZD 77
Posted on Sep 8, 2025
Guest User
Everything was really good! The room offered a wonderful view of the central square. The room itself was clean, and the staff were friendly and upbeat. Free parking was a nice bonus. The only downside was the very, very basic breakfast. I would have liked at least some hot fried eggs.
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Price per night fromNZD 168
Posted on Jun 27, 2026
Guest UserCentral to restaurants and bars. Very close by to the town square. The only thing was during our stay, there was a blackout and whilst we were on the 6th floor we walked downstairs. However there were no emergency lighting in the stairwell and we had to use our mobile phone torch to guide us downstairs. WiFi took 24 hours to resume back to normal which was a little bit annoying when we required it for us to check-in our flights as we were going to depart soon. Other than that, we had a good time in Tirana.
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Price per night fromNZD 117
Posted on May 6, 2025
Ahmet
>Reception quite unprofessional a bit rude
Breakfast very poor
Parking extra 5 euro which I did not know
I do not prefer and do not advice for next time
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Price per night fromNZD 80
Posted on Jul 31, 2025
Anonymous User
A very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.
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Price per night fromNZD 73
Posted on Sep 6, 2025
Ramya Murugesh
I stayed here for 5 nights and I highly recommend this hotel. The location is convenient.
Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️
I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱
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Price per night fromNZD 162
Posted on Dec 1, 2024
NoraLeon
I enjoyed my trip at the hotel. All staff were very kind. I was a little nervous because of the missing payment at the entrance. I was tired from the journey and they could have taken this into consideration and sent me to my room and then taken the remaining payment later. At least I expected such kindness. But my entire stay from that day onwards was so wonderful. The room was clean. However, the bathroom supplies were not as written and were missing. For example, it was written as there is a toothpaste. I did not buy toothpaste accordingly. But there wasn't. These are sensitive issues for me. And most people choose their hotel according to what is written in the room. If such sensitive issues are taken into consideration, the hotel is very wonderful, its location is central and you can almost go everywhere on foot (if you like walking). It is both quiet, the employees are great, the housekeeping lady is very polite and meticulous. Except for a few things, I was very pleased. If I go again, this is the hotel I will choose.
Thank you for everything!
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Price per night fromNZD 85