To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(919)
Positive reviews(898)
Reviews with photos/video(252)
Offers pick-up/drop-offs(106)
Friendly front desk staff(82)
Close to beach(75)
Loved the beach(63)
Tasty restaurant(50)
Many dining options(47)
Well decorated(39)
Perfect for kids(33)
Negative reviews(21)
CheungAmanda
Family Room With Sea View
Stayed in Oct 2023
Family
2 reviews
5.0/5
Outstanding
Posted on Nov 17, 2023
We love everything about Healray Collection. Our flight arrived late, and took a late ferry over to the Island. Luckily they had shuttle service from and to Ferry, which made it so much easier than calling a car service. When we arrived, they assisted us unloading the luggage. Our room got excellent view and could see the Guan Yin statue from our room. I'm OCD, so cleanliness is very important to me and I approved. We booked two nights, sadly we were only able to stay one night due to a Gale warning. The hotel had such a great customer service, when we were sightseeing, they gave us a call to inform us that they received a Gale warning and that the ferry will not operate the next day. They gave us an option to stay or refund us the one night if we wished to checkout to catch the ferry. They were very helpful and resourceful in that respect. The manager Zhou Min reached out to our online booking to verify our refund. We were very pleased and amazed with their extraordinary service. I personally would definitely refer and book with them again. I care about service and they have one of the best service I've had experienced.
Response from Property: Mountains and sea, wind and trees, together outline a beautiful island scenery. Surrounded by mountains, the ancient temple, along the mountain road, do not know the age of the old trees write years, write history. You inadvertently through, it is silent, but there are full of the past, and so you savor. Mount Putuo is an island of Zen and nature. Ba Jin said, “Beautiful and warm things in the depths of memory,” memory is warm, warm is the memory, over time, the memory of the warmth of the eternal. Hope that all the Zizhu House will be your memory of the warmth forever! Thank you very much for your praise, your support and recommendation, for your service is my job responsibility, thank you for your recognition, I am very pleased. Come again! Wish: All is well!
Guest User
Sea-view Double Room
Stayed in Sep 2024
Other
5 reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel is newly renovated, the accommodation environment is very good, the service is more considerate, and there is free pick-up and drop-off from the pier. Since we arrived at the hotel a little early, snacks such as fruit, juice, and small dried fruits were placed in the room when we checked in. From the room, you can see the Nanhai Guanyin Bodhisattva statue in the distance. There is a beach right outside your door, where you can watch the sunset...
My husband and I have agreed to stay in this hotel next year. I am also very grateful to Zhou Zhou and Xiao Qian, the two beauties for their warm reception.
Original TextTranslated by Google
Response from Property: Your five-star review is like a ray of sunshine, warming our hearts. We will cherish this affirmation and continue to work hard to create a more comfortable and unforgettable journey for you. Looking forward to meeting you again
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
16 reviews
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is in a good location, close to Zizhulin and Nanhai Guanyin. There are also minibuses to pick up from the pier. The hotel's restaurant is moderately priced, similar to the food stalls outside the B&B. The beach is right in front of the hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Zizhu Hotel. It is a great honor to serve you. This trip to Putuo Mountain has left you with wonderful memories. All the staff of Zizhu are looking forward to your visit again. Wish you: getting better and better!
😎 haoran
2-bed Room With Terrace
Stayed in Apr 2024
Travel with friends
40 reviews
4.0/5
Very Good
Posted on May 12, 2024
This is a newly opened hotel. There is a beach at the doorstep and you can see the Nanhai Guanyin when you go out. There is an authentic restaurant on the first floor of the hotel, which makes it convenient for dining. I give a thumbs up to Xiao Wei!
Original TextTranslated by Google
Response from Property: Thank you for staying at Zizhu Hotel. We are very sorry that we did not get your 5 points of affirmation for this stay. We will continue to work hard! The hotel faces the sea, is adjacent to Nanhai Guanyin and Zizhulin, and has a superior geographical location. We are committed to providing the most considerate and meticulous service to every guest and bringing a super value experience to every guest. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member who comes to Zizhu with our heart and look forward to meeting you next time (∩_∩)!
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
9 reviews
5.0/5
Outstanding
Posted on May 7, 2024
Convenient location, very clean, good service, downstairs is the chain restaurant "Original Flavor" delicious and inexpensive, the seafood is also very fresh 🌹
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Zizhu Hotel. It is a great honor to serve you. This trip to Putuo Mountain has left you with wonderful memories. All the staff of Zizhu are looking forward to your visit again. Wish you: getting better and better!
Guest User
Superior Queen Room
Stayed in Mar 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is very clean, the hotel staff are also very nice, no matter what the problem is, they are very proactive in dealing with it. There is also a pier pick-up service, and there are bed guards for children staying with them, which is very considerate!!! You can also see the Nanhai Guanyin outside the window. There is a beach outside the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and your high praise. Your affirmation is a happy clock, swinging in life; it is a seed of happiness, sprouting in life; it is a beautiful sunshine, shining in life. I wish you: Good luck in the Year of the Dragon and full of joy! 😝
Guest User
Sea-view Double Room
Stayed in Mar 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Apr 24, 2024
I went to Putuo Mountain three times in total. The hotel I stayed in this time was the best and very clean. The beach was opposite the hotel and the Guanyin statue could be seen in the room. The dinner in the restaurant on the first floor was great, the buffet breakfast was rich, and the butler service attitude was very good, helping to take the suitcase to the room.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your love and trust in the hotel. Your satisfaction is the greatest affirmation and support for our work (∩_∩)! Zizhu faces the sea, is adjacent to Nanhai Guanyin and Zizhulin, and has a superior geographical location. I sincerely hope that every guest who comes here can come happily and leave with satisfaction. I sincerely look forward to your next visit. We will continue to provide you with quality service. All the staff of Zizhu Xingshe sincerely wish you good health and a happy life!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Apr 23, 2024
The room was clean and tidy, and all the staff I met were very nice and friendly. It was a very good experience. If I come to Putuo Mountain again, I will definitely stay here. The location is also very good, by the sea, looking up at the Nanhai Guanyin.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Zizhu Hotel. It is a great honor to serve you. We uphold the spirit of "customer satisfaction is the center" and create a "home away from home" for every customer. We look forward to your stay with your family again! I wish you a happy life and everything goes well!
Huifeidegouweibacaocao
2-bed Room With Terrace
Stayed in Mar 2024
Family
50 reviews
5.0/5
Outstanding
Posted on Apr 15, 2024
The dinner at the B&B is delicious. There is a flat beach outside. The staff in Fangcheng, Tanghe and other places in Nanyang, Henan are very enthusiastic and helpful. Thank you 🥹
Original TextTranslated by Google
6/9
Response from Property: Dear distinguished guest, hello! Thank you very much for your love and trust in our hotel. Your choice is the best affirmation and support for our work (∩_∩)! Zizhu faces the sea, is adjacent to Nanhai Guanyin and Zizhulin, and has a superior geographical location. The hotel hopes that every guest who comes here can come happily and leave with satisfaction. We sincerely look forward to your next visit. We will continue to provide you with quality service. All the staff of Zizhu Xingshe sincerely wish you good health and a happy life!
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Solo travellers
3 reviews
5.0/5
Outstanding
Posted on Oct 12, 2024
The hotel is newly renovated, close to Nanhai Guanyin and facing the sea. The hotel managers Zhou Zhou and Xiao Wei provide warm and thoughtful service. It is recommended to stay here.
Original TextTranslated by Google
Response from Property: Your five-star review is like a ray of sunshine, warming our hearts. We will cherish this affirmation and continue to work hard to create a more comfortable and unforgettable journey for you. Looking forward to meeting you again
Guest User
2-bed Room With Terrace
Stayed in Sep 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
The room is very clean, the food in the hotel is delicious, and the lacquer fan is also beautifully made. I give special thumbs up to Teacher Huang.
Original TextTranslated by Google
Response from Property: The beautiful moment is to see your full praise, warm and sweet~~~~
Guest User
Standard 2-bed Room
Stayed in Sep 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel is newly renovated, close to Nanhai Guanyin and facing the sea. The hotel sales manager provides warm and thoughtful service every week. It is recommended to stay.
Original TextTranslated by Google
Response from Property: The beautiful moment is to see your full praise, warm and sweet~~~~
Wudiduduma
Standard 2-bed Room
Stayed in Sep 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
It was a very pleasant stay. Xiao Qian and Zhou Zhou at the front desk were very responsible. The hygiene was good and the service was considerate. I was very satisfied. I will stay at Xi Lei Zizhu Xingshe again!
Original TextTranslated by Google
Response from Property: Your five-star review is like a ray of sunshine, warming our hearts. We will cherish this affirmation and continue to work hard to create a more comfortable and unforgettable journey for you. Looking forward to meeting you again
Guest User
Discount Twin Room
Stayed in Sep 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Oct 10, 2024
The hotel is newly renovated, close to the Nanhai Guanyin, facing the sea. The hotel staff Zhou Zhou, Xiaoqian, and Xiaoma are warm and thoughtful in their service. It is recommended to stay.
Original TextTranslated by Google
Response from Property: The beautiful moment is to see your full praise, warm and sweet~~~~
Guest User
Discount Twin Room
Stayed in Sep 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
Xiaoqian Xiaowei, the service attitude is very good, the hotel is in a great location! Eating is also convenient. Will come again next time!
Original TextTranslated by Google
Response from Property: A few simple words, full of trust. It’s a steady happiness, looking forward to your visit again~~~