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The Hotel reached the expectations it had, as I already knew the development and maintain the quality of service and facilities. Regarding the price, the value presented by Trip was extremely competitive in relation to the other agencies for the same service conditions, and even in relation to the price that would be charged by the Hotel itself in a direct booking (which I cannot understand...). The breakfast provided was of excellent quality and quantity. The service was excellent, with all employees in service at the hotel in these 2 days of friendliness and efficiency far above average. However, I was a little disappointed that the Trip agency had not yet sent me an Invoice for the amount paid. The only certainty that I have that the payment was made, was given to me by the Hotel receptionist who told me that the rooms were paid for, but that he could not issue me an Invoice as the payment had been made to the Agency - which is natural !). In this situation, the lack of an Invoice was very unpleasant because I booked and paid for 3 rooms (for us and 2 other couples friends) and until now I don't have any proof of payment to ”do the math” with them.

The building is very nice, right in the centre where most of the historic buildings are. The room was very big and also the bathroom. The staff are nice. The breakfast was very nice. The parking is limited and forget parking close by if it’s full. The blue carpets on the stairs need to be vacuumed as they are very dirty. The black out curtains don't close fully, i had to put my hair clip to keep closed. The biggest issue is they have old windows on the street side so forget going there if you actually want to sleep. They know the windows are bad as they said they have ordered new ones. The issue is the guests don’t know until they are trying to sleep with people screaming under their window. We were there new years eve, impossible to sleep so we asked to move room around 4am, they had another room with better windows so why didn’t they put us there in the 1st place. They said it was a family room but if they know the windows have NO soundproofing, they have to make the effort to make sure guests can sleep even if the room is slightly more expensive. Worst nights sleep ever and that makes everything else worse. The main people making noise were coming out of the hotel building but strange they said they had nothing going on. Ask for a room with double glazing windows or forget sleeping.

The hotel is located in the heart of the city centre, in the heart of the city centre. The coffee is very bad, unforgiving in Portugal and in a establishment of this level.

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Hotel Avenida is a 4-star boutique hotel right on the Praca da Republica in the center of Viseu. The hotel staff was warm welcoming and helpful (happily taking our bags in the morning before check in so we could explore the city). English and some other languages are spoken if needed. The room was delighful; spotlessly clean and enormous (although I must note that we did get a deluxe double). The bed was clean and comfortable (if a bit on the firm side). The bathroom had a fantastic shower and a new modern tub big enough for a swim (ok, maybe not, but still very big!). In spite of being right in the center of town, the room was quiet and the electric shades worked perfectly. Breakfast was fresh and delicious, especially the fruit and pastries. The hot food selection was a bit sparse, but the selection was hot and kept stocked. We highly recommend this hotel fo visitors to Viseu.

Hotel bem localizado a uns 15 minutos de caminhada leve a partir da rodoviária de Viseu. Lugar tranquilo, café da manhã bom, limpeza muito boa, cama boa, ar refrigerado, frigobar, TV a cabo com muitos canais, elevador. Meu quarto era de fundos no primeiro andar mas tinha varanda com mesa e cadeiras. Muito bom.

Found an excelente deal for a 4 person family, for a room (usually most hotels only accept max people of 3). Indoor and outdoor pools. The whole family adored the morning breakfast, especially the pancakes. Loved the hot chocolate from the bar service in the afternoon. Staff keep to themselves, not very expressive group of people, but facilities and prices compensate. Near by cafés, shops, walking distance. Great parks to visit with the kids in Viseu.