4 Star Hotels in Sorocaba

I don't recommend that hotel to anyone. I travelled 42 hours to arrive in Brazil because we live in Australia, so we chose to book a room that they consider the best category to try to have a night of rest and try to get back after so many hours of flight, But for our surprise, the 'best' room was super noisy because the windows have no closure, and for the staff, this is not a problem for them because it is an external issue that does not depend on them, So I asked you to exchange our room for the noise, they offered me another super quite room and we are super grateful for it, but they didn't let me know that the value of the day was lower than the value we had paid to us, or I paid X I received Y and the difference of value someone put in the pocket. I spoke to the reception Luana, Gilberto, Marcos, Edvan and (he says supervisor needs much to get to the level of a real supervisor) CIA and the only alternative they gave me was to return R$175, Then, if you want to apologize for the event, you will only say that it is an external problem that has nothing to do with them. As someone represents a brand, you don't care what customers/hosts think or feel. People who are completely unprepared, without training and without a pint of respect for the guests. We are absolutely disappointed by the failure and treatment received. If you need a tip before you stay here, please don't stay here because if you need any help they will say that it's not their problem, it's something out of the world. Without counting on other problems such as breakfast we need time to describe what they call breakfast.

I stayed here with my husband for a few nights while visiting family in Brazil. The room was extremely affordable, which we were very happy with. But as usually is the case, you do get what you pay for. The room was as basic as basic gets - we were a little disappointed in the quality of the bed, sheets, pillows, towels, etc. But I guess we should have expected that. On the other hand, the hotel staff were all extremely helpful and friendly, the food at the restaurant was excellent, the bar tender was wonderful, and I used the gym which was above average. It's also a hop, skip, and a jump across the street to a great mall with plenty of food options. Overall, good for a short stay.

I travelled in August 2023 with my husband and son, we were just spending one night. All was well at the beginning with the hotel reception, we were well treated by staff at all times ... nobody sympathetic beyond the normal, but at least we were not ignored. I had no smell of mopho, I was clean and the beds were right (one of a couple and one single). What disturbed me a little was the air conditioning, it takes time to phone and when phone doesn't come at the temperature we adjusted when phone ... I found the room lighting a little precarious, could have more lamps. The pool has a more sharp part for children, a sauna, a shower, a billiard table and a ping pong, and a school with four apparatus that also look old. In the food part I could make all the meals there, the food is tasty but there are few options served in buffet ... I forgot to ask if there were more options in the menu. Breakfast was tasty and with many options. I would probably return to that hotel if it was a one- or two-night trip, more than that is not interesting because of the lack of leisure options.

--＞ Breakfast could have bacon every day. --＞ There are sticks and seats missing in the gym. --＞ The parking service is excellent. --＞ The suite is also very good. Great bathroom. nice, spacious and comfortable. But he had a fault in the garden and the room received a little white light during the night of sleep.

excellent Hotel, good location, good restaurant, excellent coffee, super-performance staff, only parking eventually has some troubles for manoeuvre. Easy booking for whats, phone, mobile, website and reception, normal market prices, and has pool, games room academy, space events.

We made a reservation for Valentine's Day, so we had a special night in a different place and environment. We invested a lot in the night, but it wasn't so perfect. But when we asked, I had no more. We made the request of the dishes, and for our surprise, TBM had no one of the dishes. Finally, we finished the request and forgot us, I asked the garbage and the dishes came after 1:30. We just don't give up dinner because it was late and we were very hungry. I don't recommend the place, much disorganization ...

I recommend. Good price, careful and educated staff, air-conditioned room, TV, all clean. Dushing tasty. I loved breakfast. I always go back, it's the one I'm staying! I saw some noise reviews, but the hotel has a great location, very close to well-moved streets, obviously it has car noise, for me it has not influenced in anything, detail irrelevant.

The hotel is located a little away from the centre. I stayed in the suite, the room is large with a room and a small table for 2 people. The hotel's age is visible by decoration and furniture, although everything was working. The internet is good but very complicated to access (it has to register) since the password provided in the reception was not working. I asked for a lunch in the room, missed a snack, a snack, a potato salt, a ketchup, etc., only the lunch appeared on the dish and only. The parking is very confused, a guest parked in a way I couldn't get out, and has no control at the reception of who was the car owner. The morning coffee is good and complete. The bed, the dress and the bed clothes are excellent.

Excellent facilities, cleanliness and kindness from the team of collaborators.

Aptitude via whatsapp bad, staffer with bad will!!!!!!!