Ravensthorpe Hotels & Accommodations

The room was comfortable. The environment was quiet which was very helpful for last minute revision before proceeding to an exam the following day. The staff were pleasant and helpful.

I stayed here for one night while attending a birthday party. It’s very convenient for the M1 and a quick getaway. I found the check in very simple and was asked to register my car which was done via screen. I was originally allocated a ground floor room which is my least favourite when travelling alone but this was swiftly changed to one on the first floor. My room was clean and fresh looking with tea and coffee facilities and a rail to hang my clothes and replete with removable/rehangable hangers. The TV worked, the towels were fluffy and white and the bathroom very clean and a good size. I had a very comfortable bed and a good nights sleep. I didn’t hear any noise/other guests. I can’t find any fault with my stay.I didn’t use any of the cafe/bar facilities. Note that there’s very little in the way of alternative restaurants etc in the immediate area.

Fantastic room and very clean. Breakfast was great with good selection. My only issue was the corridor was a little noisy, with some drunk knocking on the door a 2am in the morning.

Excellent nights sleep, receptionist Stacy was really polite and helpful, although very busy still managed to make me feel important. Also the food and drink although nice seemed a little pricey compared to local places

Stayed here at the weekend with friends; lovely room, enjoyed the evening meal and a fab breakfast. Would recommend. The only downside was that there is a service charge payable on all drinks that you are not notified of. We queried our bar bill as it didn’t make sense and was told by a member of staff that on all purchases a 10% charge is payable. There is no signs up around the bar area notifying you of this. We were told that the staff are not allowed to tell you about this. To me that seems fraudulent. Surely you can’t be charged for something that you don’t know about every time you go up to the bar and purchase a drink? Not sure if the staff get this money or the company. If this is company policy are they breaking the law by not notifying you of this? Please be wary.

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

Set in a prime location of Market Harborough, Travelodge Market Harborough puts everything the city has to offer just outside your doorstep. The property features a wide range of facilities to make your stay a pleasant experience. All the necessary facilities, including daily housekeeping, 24-hour front desk, car park, pets allowed, 24-hour check-in, are at hand. All rooms are designed and decorated to make guests feel right at home, and some rooms come with flat screen television, towels, smoking policy – non-smoking available, heating, internet access – wireless (charges apply). The property offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at Travelodge Market Harborough.

We stayed here for the night, had dinner as well as breakfast. The rooms are clean and well kept however the staff are indifferent and unwelcoming (aside from the cleaning staff). The owners son checked us in and wasn’t particularly welcoming. Neither of us can recall if he actually said hello. Either way, a cold reception. The bar staff are cold. Breakfast was a shambles. The young girl serving was really trying her best but is clearly being let down by management. No greeting on arrival. No clean glasses. A sorry looking cereal bar and we weren’t sure if the coffee cups were clean or not. For a B&B, you only have two things to get right but the breakfast experience is not being thought through. Upon check out, no one was around aside from what I assume was a female duty manager, who clearly doesn’t want to be there as there was zero engagement. Not the worst place I’ve stayed but doubt we’ll be back as you’re made to feel as if the customer is getting in the way. All in all a real shame because what you saw on TV is a million miles away from reality, especially when the owners son checks you in as cold as he does.

Traveling around the hotel is convenient. This is the second stay! It is less than an hour's drive from Bicester Shopping Village. There are several Chinese restaurants around the hotel. The shopping mall in the town is very convenient. May book next time.

On arrival the friendly receptionist not only helped us she was absolutely fantastic and so kind understanding and generous giving my daughter some sweets to entertain her and really talked with us. Advised us on locations and talked of different subjects. The stay was brilliant the night reception was lovely and kind on speaking with my husband. The stay was lovely clean spacious quiet despite location it was very quiet, the cleaning staff was understanding on my daughters mini accident and we tried to leave the room tidy for them also. On leaving the friendly reception was lovely also and very kind :) I totally recommend this as your stay for whatever your needs. Please note upon the telephone line it’s card only but other than that it’s a wonderful place to stay whether it be for work to catch some of them special Zs or a quick stay for friends family etc. very accommodating with our baby and myself being pregnant also, Great place and cannot recommend enough and I cannot sing their praises enough honestly best we have ever been to