2 Star Hotels in Plano

The gentleman that was working the front desk the Saturday morning during our stay was extremely accommodating and friendly! I wish I would’ve gotten his name. 1 of the female staff (7a-3p shift when we checked in on Friday) was very friendly when I was speaking with her.. the gentleman that I’m guessing is an AGM type that was “checking” cleaned rooms before check-in on Friday never once acknowledged us even when standing in front of us... and the female 2nd shift employee was a typical 2nd shift employee. Busy with everything going on, but nice enough. The room was well enough clean, except the carpet needed to be vacuumed. It would’ve been good if the syringe with other trash in the parking lot would have been picked up at some point during our 3 day stay. But for the rate, guess beggars shouldn’t be choosers.

Place was clean and comfortable, staff was nice and I didn't have any issues checking in or out, location was really good easy access to major freeways 75 central expressway and George Bush plus they have free continental breakfast (sorry for any grammatical errors I did this w/my phone w/o my glasses)

I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!

If I would give a nonexistent rating and just leave a review I would. We were appalled at the state of the hotel upon arrival. I understand a hotel being renovated but there was exposed carpet padding everywhere, sawdust, and the room numbers were written on masking tape. Upon entering our room we decided to inspect everything thoroughly, and found random black debris on the bed and other surfaces, as well as smears of random substances. The cabinet above the microwave was broken and upon looking above it using a phone camera, we saw what appeared to be a ziplock bag of illegal substances. We changed clothes and immediately left. DO NOT STAY HERE. We went and told the front desk what we encountered and requested a refund, the staff member did not look surprised at all and the only comment he made throughout the process of giving us our refund was mumbling and then saying ”20 minutes” because that was how long it took us to become completely appalled and change clothes to leave.

Very nice maintained place it's so peaceful here and the breakfast is amazing thevstaff I'd wonderful also I love comming here so peaceful and clean and worth the money if u want a nice clean place with good breakfast

Yesterday were amazing we had a cookout and everything we really enjoyed it alot doe we all fell asleep fast too lol

Sleep sooo peaceful last night and we had a good time which we cooked our favor food

Love this place It’s home away from home Friendly staff and clean

We stay at this property at least 6 times in the year because my husband business. We are always more than happy. We always see a improvement. Is very clean and excellent service at this location. Breakfast is amazing and the staff is very professional.

I have been in hotels for the last three weeks, and I have been surprised to see complete lack of customer service, quality of products, and how RUDE hospitality and Lodging employees are. For instance I stayed at a beautiful Holiday Inn express yesterday close to Addison. And I was shocked, even angry at how RUDE and disrespectful housekeeping was to me. Two girls in the stairway, called me a gabacha, and vejita. It was close to bullying. Breakfast server, was just hideously rude, and even the front desk clerk( am) shift was grotesquely power hungry.( My key was demagnetized, when I went out to smoke, I asked her to rescan it which she verified tons of information on my hotel folio, which I appreciated, until after I had given all the correct answers, she began to speak to me as her subordinate and tell me I should have had my ID with me... and she wouldn't do that again and even if I answered the questions... It went in and on.. until I finally told her I went out to smoke the key was fine when I went out. iT was her tone and mannerism. SHE WAS ALMOST ABUSING HER POWER OF EMPLOYMENT. Every employee that I encountered except for Brooklyn, and AhMAd, were almost abusive. THE HOTEL GM walked outside while I was smoking and stood with in 6 ft of me and for the entire ten minutes we were out there(alone) she never smiled at me, or even acknowledged my existence.,... I wondered if her employees thought it was ok to treat guests like that because she did. I don't know, it was kinda sad, it is a beautiful property, but the majority of staff were awful. Beds were great, decorations were beautiful, TV , showers everything was great... But staff made racial comments, and were I am embarrassed to say it.. but they were abusive. SORRY. IHG but this stay was a deal breaker.. Really soured me to Holiday Inns... Don't think I will be as loyal to the brand ever again, and I definitely won't go back to this property.