Mixed Experience at Wyndham Grand Phuket Kalim Bay
My recent 7-night stay at Wyndham Grand Phuket Kalim Bay had both positive and disappointing aspects, leaving me with a mixed overall experience.
On a positive note, the hotel extended a kind gesture by upgrading our room from a Deluxe Room to a Pool Suite for the first two nights, and I had already booked the Pool Suite for the subsequent 5 nights. The room was comfortable, with a fantastic view, and the breakfast offerings were diverse, featuring both Asian and Western options.
However, the positive aspects were overshadowed by the consistently rude behavior of the staff. Throughout our stay, my family and I felt unwelcome, as if our presence inconvenienced the staff. Simple requests, like asking for a fork, were met with eye rolls and an unwarranted attitude, detracting from the overall enjoyment of our stay.
Notably, a negative incident occurred concerning a complimentary 90-minute presentation for a free Phi Phi Island trip. Due to my 2.5-year-old son's difficulty adjusting to the new environment, I had to cancel the presentation a day in advance. The staff's response was unprofessional and lacked empathy, placing blame on us for potential performance incentives and suggesting we should not have booked the trip at all.
Despite a few exceptions, the majority of the staff displayed a disappointing lack of professionalism. Unfortunately, my stay was cut short due to my child falling ill, prompting an early checkout and reinforcing my decision to not recommend Wyndham Grand Phuket Kalim Bay for future stays. This experience marked my first and last visit to this hotel.
Excellent
78 Reviews