Best Resorts in Phuket

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

I recently had the opportunity to extend my stay at Thavorn Beach Village Resort and Spa Phuket due to a missed flight, and I must say it turned out to be a delightful experience. The hotel staff was extremely helpful in accommodating our last-minute request for an extra night, ensuring a seamless transition to a new room. Although our new room was located further up the hill, away from the beach, it was a luxurious haven. The room was spacious, beautifully decorated, and had all the amenities one would expect from a high-end resort. The panoramic views from the room were stunning, making up for the slight inconvenience of having to take a slow-moving roller coaster car to the lobby area. Speaking of the facilities, I can confidently say that they are nothing short of excellent. The resort boasts an array of amenities catering to various interests and preferences. Whether it was lounging by the pool, indulging in spa treatments, or taking part in the recreational activities offered, there was never a dull moment during our stay. One aspect that truly stood out during our extended stay was the exceptional service provided by the staff. They were warm, friendly, and went above and beyond to make our stay comfortable and enjoyable. From assisting us with our luggage during the room change to offering helpful suggestions for local attractions, their attentiveness and professionalism were commendable. Despite the unexpected change of plans, Thavorn Beach Village Resort and Spa Phuket remained a five-star experience. The comfort and luxury of the room, combined with the outstanding facilities and the hospitality of the staff, made it a memorable stay. I highly recommend this resort to anyone looking for a relaxing and indulgent getaway.

Good location. 5 minute walk to the beach. Easy access to taxi's and tuk tuks right outside the hotel. Hotel is ”tired ” looking - several areas in need of repair around the pool (damaged tiles etc) jacuzzi didn't work. The shower in the room was shocking. Very low pressure and temperature changed from hot to cold throughout the shower. The glass door also wasn't long enough so the bathroom floor was soaked after every shower. Room very basic however clean enough. Lighting in the room was too low also which made the room seem rather dark. Robes,slippers and toiletries all provided and kept full throughout stay. More a 3 star resort than 4 in current condition

It was really close to Patong Beach hub. My only complains are for the breakfast. There were lots of Chinese foods and very few other options. Only one type of cheese. And the worst part was the coffee ☕️. It was terrible, at least for me. I noticed some guests brought their own coffee with them to the restaurant. Another thing that bugged me was the pool hours. The pool was closed after 7, which was exactly the time I wanted to use the pool. All in all, it was a good hotel.

Lovely and picturesque hotel with a beautiful territory and multiple pools, right beside the sea. Very convenient location close to lots of the restaurants, shops, bars and not far from the walking street. Simple but clean and cosy rooms with very comfortable matrasses and nice balconies. We had a slight issue with the Wi-Fi in our room which we reported to the reception. They sent an IT person who fixed it quickly. Very caring and friendly attitude of the hotel staff. I definitely recommend this place! *One thing about the taxi service right outside of the hotel (and it's nothing to do with the hotel itself) - just an advice - be sure you fixed the final price before you started the trip. We took their cars twice and both times they wanted more money at the end of the trip for no reason even though we agreed on a price before (they are very friendly when you are booking them, but get quite aggressive at the end of the trip). They left a bad impression, maybe try to find a different place to take a taxi if you need one.

Best hotel we have ever stayed at!! We extended our stay with another 2 days!! Amazing swimming pool, delicious extravagant breakfast! Beautiful new gym facilities and activities! Very spacious beautiful clean room with extremely comfortable bed and hot shower!! We had a room with a tub on the balcony which was lovely too! Close to the beach and restaurants. Highly recommended!! A must stay!

Firstly the Room Villa 107, was a good layout, spacious, May have been nice when new, however there is peeling plaster and water damage on the ceiling. The sink in the kitchen area leaks and drips constantly, creating a pool of water on the floor outside the cupboards. The floor is very slippery and uneven due to water damage. The floor towel is being replaced every morning by the maids, but no one has contacted us about repairs. The quality of linen is ‘rag like’ and overall maintenance is terrible. Doors adjacent to pool can not be physically opened due to corrosion. The privacy screen around pool is full of rust, and the main doors to the balcony are out of square and let in the mosquitoes. As for the rest of the ‘resort’ the maintenance is terrible, add to that minimal facilities for the price you pay. Examples, no pool towels available after 1pm, you have to get in fast. Breakfast is a 1/5 if your lucky compared to other resorts in Asia; food is cold, small selection etc. There is no lobby bar, the only bar available during the day, is a swim up pool bar. There is a bar on the rooftop that opens at 6pm in fine weather, it is poor. The food available at the resort is basic and tasteless. Overall the resort has no ambiance, or life. We left the resort everyday, which was not what we had planned @. $600+AUD per night. Never again, stay with a noteable chain, Marriott etc, who have standards and expectations to fulfill.

The hotel is sitting on an pretty sizeable campus, but the curved design helps to manage walking distance between different facilities. There a few swimming pools on site, as well as restaurants if you like to stay on the property. You can easily take a Tutu or taxi from the beach entrance. There used to be a TOPS convenience store according to Google map but it is gone now. Hotel is old with facility in the home. Phone is like still in the 90s. Bathroom was done probably 10 years ago. Their toothpaste comes with a tiny drop it bearly covers one time usage. Overall if you like big hotels this is it. But room is getting old. Will I go back again? Probably not.

Great location is abt 5-10 mins to kata beach and the cliff cafe. Nearby have many restaurants to eat. There is also 2 7-11 nearby. The hotel room is clean, big and quiet. Hotel provides great breakfast which my whole family enjoyed a lot. There is small accident happened during the stay, and hotel management are very helpful and provide all necessary and urgent arrangements and support to help my family. Much appreciate! Highly recommend!

Hotel are beautiful with excellent staff service including the spa & massage area. Breakfast spread was good. Everyday there were different cuisine including halal food. The only thing that there were no nearby 7 Eleven, pharmacy and street food. Kalim beach were 10mins away with Grab or tuk tuk. Kids friendly